From initial inquiry to completion of the deal, we found Intelligent Leasing and Scott Russell excellent! Never leased a car before but everything was explained in detail and the process was very smoo... See more
Company replied
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See what reviewers are saying
I selected a used electric car and got all the documents signed but your agent got back to me a few days later to say that the car was no longer available and I have had to select a different car.
I've just taken delivery of my new Cupra Born that i've leased through ICL. After placing my order i've been in regular contact with Hazel over the last 3-4 months while waiting for build and deli... See more
Company replied
Lots to consider when making a change to my vehicle, especially as its my first EV, Sam was very helpful from the start, gave me enough information and allowed me time without any pressure to make a... See more
Company replied
Company details
- #21 of 37 best companies in Leasing service
Written by the company
Fleet Alliance is one of the leading independent Fleet Management and Electric Car Salary Sacrifice specialists in the UK. We help businesses of all sizes reduce their fleet operating costs while delivering the highest levels of service in our industry. We have been named one of the UK’s Best Places to Work 12 years in a row and have won the leasing industry’s benchmark customer service survey four times. As a member of the Climate Group EV100 global initiative, we are one of a group of forward-thinking companies committed to accelerating the transition to electric vehicles and making electric transport the new normal by 2030.
Contact info
Skypark 1, G3 8EP, Glasgow, United Kingdom
- 03456018407
- info@fleetalliance.co.uk
- www.fleetalliance.co.uk
4.7
Excellent
978 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Used Electric car 'no longer available'
I selected a used electric car and got all the documents signed but your agent got back to me a few days later to say that the car was no longer available and I have had to select a different car.
17 July 2026
Everything so far has went very smooth.
25 June 2026
Straightforward and efficient.
Excellent ordering experience with Fleet Alliance.
Impressed with how straightforward and efficient the process was.
Communication was clear, Anthony kept me informed and answered questions promptly.
10 June 2026
Reply from Fleet Alliance
Thanks for your great feedback, Iain. We’re really pleased to hear you found the ordering process straightforward and efficient, and that Anthony kept you well informed throughout. We appreciate you taking the time to share your experience and look forward to supporting you again in the future.
Thanks,
Fleet Alliance
First time I had leased a vehicle and…
First time I had leased a vehicle and Fleet made it seem easy
16 June 2026
Reply from Fleet Alliance
Thanks for your great feedback Mark, we’re really pleased to hear your first leasing experience with Fleet Alliance felt simple and straightforward.
It’s great to know we could make the process easy for you, and we really appreciate you taking the time to share your experience.
Thanks
Fleet Alliance
Communication
only thing that could be better is a little more interaction to the customer
16 June 2026
Reply from Fleet Alliance
Hi Liam,
We really appreciate your feedback and are glad to hear you had a positive experience overall. We also take on board your point about more customer interaction. We’re always looking at ways to improve communication throughout the process, and your comments will help us do that going forward.
Thanks
Fleet Alliance
Seedless ordering experience
Seedless ordering experience, fantastic system and human support immediately when required
10 June 2026
Reply from Fleet Alliance
Hi Lucas,
We are pleased to hear that you had a seamless process with our team. Please let us know if you need any further assistance in the meantime.
Enjoy your brand-new car when it arrives.
Thanks
Fleet Alliance
I was told this would be a quick
I was told this would be a quick, but really its been anything but, I've had to put off selling my current vehicle 3 times as still no new car from fleet alliance. Overall underwhelmed I've certainly bought cars a lot quicker through other dealerships. Hope the experience when i finally get the car will be better...
28 May 2026
Reply from Fleet Alliance
Hi Nick,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience has not met your expectations. We understand how frustrating it must be to delay the sale of your current vehicle multiple times while waiting for your new car, particularly when you were initially advised that the process would be quick.
We apologise for the disappointment and appreciate your patience throughout the process. I understand your scheme advisor, John has since updated you on the status of your order.
We value your business and hope that we can improve your experience as we work towards delivering your new vehicle.
Kind regards,
Fleet Alliance
Great Service from start to finish
From start to finish it has been great. The team are supportive and informative and happy to answer the multiple questions I threw at them.
14 May 2026
Unprompted review
Reply from Fleet Alliance
Hi Pauline,
Thank you for taking the time to provide your feedback. We hope you enjoy your brand-new car when it arrives.
Please don't hesitate to get in touch if you need any further assistance.
Thanks,
Fleet Alliance
Good service
Good service, prompt response to enquires and all staff have been respectful and good at their jobs.
1 June 2026
Unprompted review
Reply from Fleet Alliance
Hi Adam,
Thank you for taking the time to provide your feedback. We are so pleased to hear that our team were able to give you all of the information you required in a timely manner.
Please don't hesitate to get in touch if you need any further assistance.
Thanks,
Fleet Alliance
Sales Team Appreciation!
Chole Gordon helped me choose the perfect car for me. I was completely set on getting a Range Rover and didn’t want anything else, but she suggested a new car on the market — and I’m so impressed. It’s the best car ever!
The service and follow-up contact from her were amazing. I’d also like to give special thanks to Hazel Blackwood, who kept me informed throughout the process and made sure I received my car before my birthday.
This scheme is one of the best I have come across in a long time.
Kind regards,
27 May 2026
Unprompted review
Reply from Fleet Alliance
Thank you so much for your lovely feedback. Chloe and Hazel will be delighted to hear your comments, and we’re really pleased we could help you find the perfect car and get it to you before your birthday.
We noticed the rating was 4 stars despite such kind words, so if there was anything we could have done better, we’d really welcome your feedback. And if the star rating was selected by mistake, you should be able to update it through the review platform.
Thanks again for choosing us, and we hope you enjoy your new car! ❤️🚗
Very good experience and interface with…
Very good experience and interface with our HR department. The product is highly competitive and with good deals on TVs
5 May 2026
Unprompted review
Five weeks on and we still have not…
Five weeks on and we still have not been able to ahve delivery of the car.
13 May 2026
Reply from Fleet Alliance
Thank you for your excellent feedback and 5-star review, Ashleigh.
The Fleet Alliance Team ❤️🚗
Some delays with responses
8 May 2026
Reply from Fleet Alliance
Thank you for your great review and for sharing your experience. We will pass on your feedback regarding some delays and ensure these are taken on board as we continually strive to offer the best possible service.
We wish you many happy miles in your new vehicle.
The Fleet Alliance Team ❤️🚗
Reply from Fleet Alliance
Thank you for your 5-star review and for sharing your experience. We're delighted to hear you found the process really quick with our knowledgeable experts on hand.
We wish you many happy miles in your new vehicle.
The Fleet Alliance Team ❤️🚗
Fleety Blinders!
Great service from the team at Fleet Alliance from day one. I had a few queries that were swiftly resolved over a phone call (nice touch) and as a result have a shiny new motor on order!
8 May 2026
Reply from Fleet Alliance
Thank you for your excellent feedback, Andy, and for sharing your experience.
We wish you many happy miles in your new vehicle.
The Fleet Alliance Team ❤️🚗
The sales team are fantastic always…
The sales team are fantastic always there to keep you in the loop best costumer experience I ever had keep up the good work
13 May 2026
Reply from Fleet Alliance
Thank you for your excellent feedback and for sharing your experience with our sales team. We're delighted to hear you found it fantastic.
We wish you many happy miles in your new vehicle.
The Fleet Alliance Team ❤️🚗
Supportive Process
The process was clear and easy. Scott was incredibly helpful and had all the time to explain and answer questions
8 May 2026
Reply from Fleet Alliance
Thank you for your excellent feedback, Ian, and for sharing your experience. We will pass on your review to Scott!
We wish you many happy miles in your new vehicle.
The Fleet Alliance Team ❤️🚗
Great service from scott and it was all…
Great service from scott and it was all made easy
29 April 2026
Reply from Fleet Alliance
Thank you for your excellent feedback and 5-star review.
We wish you many happy miles in your new vehicle.
The Fleet Alliance Team ❤️🚗
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