Banner for FTD

FTD Reviews 

6,816
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 4,460 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fresh and beautiful flower selections, noting that navigating the website and placing orders online is simple and very efficient. People truly appreciate the reliable delivery service and gorgeous arrangements that consistently arrive on time to celebrate special occasions and important life events with loved ones. Some reviewers were not happy with delivery issues, mentioning that packages occasionally arrived late or were left outside doors without ringing the doorbell. Furthermore, a few customers noted unexpected extra charges and fees added to their final invoice for standard delivery services.

What people talk about most

Product

Consumers find product selections to be positive, highlighting fresh and beautiful arrangements. Reviewers... See more

Order

Clients share ambiguous opinions on order, highlighting a split in customer experiences. Many consumers... See more

Delivery service

People report ambiguous experiences with delivery service, with customers holding widely differing views.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how simple, fast, and effortless it... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding their orders. Many consumers praise the fresh,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The choices were very nice. Additional gift options were also varied and enticing, even though I chose not to include any. It is helpful to have a floral service that can deliver flowers to relative... See more

Company replied

Rated 4 out of 5 stars

Nice arrangements and containers, but still too pricey, even when using a discount code. Do not appreciate having to pay the $1.99 fee for Same day/Weekend/Holiday Delivery Fee, when I placed my ord... See more

Company replied

Rated 4 out of 5 stars

Well just told that the flowers won't be delivered tomorrow on my friends birthday. Hopefully, they will be delivered on Monday morning. Kinda disappointed, especially since I paid for weekend deliv... See more

Company replied

Rated 4 out of 5 stars

Forgot my sisters Birthday is tomorrow and I was concerned no one could get flowers to her on her special day. I was happy to see FTD made next day deliveries. Within in minutes I was able to complete... See more

Company replied


Company details

  1. Flower Delivery
  2. Florist
  3. Gift basket shop
  4. Gift shop

About FTD

Written by the company

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

FTD Freshness Guarantee

7-day freshness guarantee

Your perishable flowers and plants are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(6,816)

4,472 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Thanks you for a great user friendly experience.

3 September 2026
FTD logo

Reply from FTD

We're so grateful that you took the time to share your experience with us.

Rated 5 out of 5 stars

FTD is the best

FTD is the best! Timely delivery, lovely flower arrangements, and tasty gifts!

3 September 2026
FTD logo

Reply from FTD

Thanks so much for sharing your experience with our service! We really appreciate your thoughts.

Rated 5 out of 5 stars

Easy to use

Easy to use, I loved the peace dove vase for my sympathy flowers to a friend. A great memory for her to have.

3 September 2026
FTD logo

Reply from FTD

We’re so grateful that you took the time to share your experience with us! Thank you!

Rated 5 out of 5 stars

Very simple process

Of course, as of the writing of this, the flowers have not been delivered, but the ordering process was very simple and the only issues I had were which beautiful bouquet to select and what to write on the card.

3 September 2026
FTD logo

Reply from FTD

Thanks so much for sharing your experience! We really appreciate you taking the time to let us know how it went.

Rated 5 out of 5 stars

Smooth process

Smooth process, nice gift options.

3 September 2026
FTD logo

Reply from FTD

Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!

Rated 5 out of 5 stars

Great

Have had great experiences each year I’ve purchased from them which has been the last 5!

3 September 2026
FTD logo

Reply from FTD

We’re so grateful that you took the time to share your experience with us! Thank you!

Rated 5 out of 5 stars

Brightened everyone’s day

I ordered the bouquets today for three different people and three different towns and every single one of them was spectacular .
Customer service response time was almost immediate

1 September 2026
FTD logo

Reply from FTD

Thanks so much for sharing your experience with our service! We really appreciate your thoughts.

Rated 5 out of 5 stars

Love FTD

Love FTD. They always get it right and make it right.

2 September 2026
FTD logo

Reply from FTD

We appreciate you taking the time to post about your experience.

Rated 5 out of 5 stars

Dependable choice that connects me with…

Dependable choice that connects me with brick-and-mortar florists for a quick and easy same-day hand delivery.
Beautiful arrangements and transparent pricing with no hidden fees.

2 September 2026
FTD logo

Reply from FTD

Thanks so much for sharing your experience! We really appreciate you taking the time to let us know how it went.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look