eDecks Reviews 

7,856
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 852 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, often highlighting helpful drivers and timely arrivals. Many people are very satisfied with the product quality, noting that items are as described and easy to assemble. The overall service, from ordering to dispatch, is consistently described as excellent, with good communication and reasonable pricing. However, some customers also noted issues with delivery, including delays, lack of tracking information, and late arrivals. A few other people also felt that product quality was inconsistent, with some receiving warped wood, defective items, or incorrect sizes. Additionally, some reviewers experienced difficulties with customer service when resolving problems, requiring extensive follow-ups for missing or incorrect parts.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising promptness and helpful drivers.... See more

Product

Customers had positive experiences with product, often praising the good quality, fair prices, and quick... See more

Quality

Customers consistently note positive experiences with quality, praising the good material, timber, and... See more

Order

Clients share positive opinions on the ordering process, often highlighting its ease and efficiency, from... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from start to finish great delivery driver who carried the wood around the back ! I had the 3.6mx3.6m reject decking kit with square handrails very happy with it my nephew put it togethe... See more

Rated 5 out of 5 stars

Searching for tantalised floor boards online I couldn’t find any locally ( Surrey). Edecks had exactly the right product at a reasonable price, delivered within a week. Purchase & delivery went with... See more

Rated 5 out of 5 stars

Great bar. Fairly easy to put together. Especially liked the offers that were included (free lights and hose with purchase) Delivery took over a week, but it was over the bank holiday. Overall pleased... See more

Rated 5 out of 5 stars

Great product, ordered late on Friday afternoon delivered on the Wednesday next week and that was the cut to order not off the shelf sizes, much quicker and easier than cutting it yourself Will be g... See more



Company details

  1. #107 of 190 best companies in Garden centre
  2. #27 of 43 best companies in Building materials store
  3. #40 of 67 best companies in Garden building supplier

About eDecks

Written by the company

eDecks - A Dependable Family Business.

Established for over 35 years, our family business in Yorkshire is built on a foundation of core principles: supplying customers with:

  • Exactly what they want.
  • Delivered promptly.
  • At unbeatable prices.

Our exceptional team of staff has embraced these principles and is eager to demonstrate that our success in Yorkshire can be replicated across the entire UK. As one of the leading online suppliers of decking, timber, and roofing in the UK, we take pride in offering high-quality products at unbeatable prices. With nationwide delivery right to your doorstep, we make it convenient for customers all over the UK.

These core principles have been instilled within our excellent team of staff who are excited to prove that what we do in Yorkshire can also be done throughout the UK.

We pride ourselves on being one of the largest online decking, timber and roofing supplier in the UK by offering quality products at unbeatable prices and delivered direct to your door anywhere in the UK.

Our decking ranges:
Choose from Softwoods, beautiful hardwoods, or Our Exclusive 'Realgroove' TM Composite range. Discover the perfect decking solution for Long-lasting durability..
View our decking In addition to our own high-quality range of fence panels, posts, and accessories, we also stock an extensive selection of garden buildings; from gazebos and pergolas to garden bars, and storage solutions for bins and logs. Our inventory further extends to a wide variety of building materials including bricks, blocks, sand, cement, paving, insulation and much more!

Fence Panel Ranges Garden Gazebos Beautiful Pergolas MDF Wall panelling

If you are looking for anything that isn't currently showing on our website, or would like help or advice, then please contact us on 0330 100 2530 and our experienced and friendly sales team will be more than happy to assist you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8k reviews

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4.6

All reviews

(7,856)

819 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Decking

Sorry to say but i couldnt use some boards , i had to purchase quite a few from another source , quite a few knots , twisted boards to which i paid for the chunky boards .
I ordered a cut to size kit , communication was good , with clear instructions given , professional service just a shame boards were not good , posts not smooth very rough around the tops , should be smoothed and sanded alittle better .
Good service though straight forward delivery

18 July 2026
Rated 5 out of 5 stars

Great product, excellent service

We've looked at a number of different companies for composite decking boards. They had to be solid after we had a bad experience with hollow boards. The boards stocked by eDecks were exactly the size needed, are robust and look good. They cut well and look fantastic when laid.
I placed our order online, but quickly realised I needed to amend it. A quick phone call and our order was corrected, and delivered 3 days later. Excellent service, highly recommended.

16 July 2026
Rated 5 out of 5 stars

Amazing service

Amazing service, was delivered within 3 working days. Quality product, delivery driver was so helpful and carried everything into our garden. Highly recommended.

8 July 2026
Rated 5 out of 5 stars

Excellent 👌

Prompt delivery.
Great communication.
Despite being sold as 'rejected' stock, it's an excellent product.
This is my second purchase from Edecks and will be using again in the next project!

17 July 2026
Rated 5 out of 5 stars

From the website layout to ordering and…

From the website layout to ordering and delivery this was an excellent experience.
My only downside would be that the infill pieces of the clearview product aren’t deep enough to properly fill the gap between the glass panes, that leave a place for water to sit.
Apart from that highly recommended.

17 July 2026
Rated 4 out of 5 stars

Good service and delivery

Good service and delivery. Just a shame delivery is very expensive for where i live. Otherwise I would use them more. Their decking boards are good. Free hose 100ft pipe turned out to be only 40ft but hay it was free.

16 July 2026
Rated 5 out of 5 stars

Delivered stairs and handrails…

Delivered stairs and handrails handrails poor condition unusable replaced , deck spindles had been cut with incorrect angles had to modify them myself
Poor quality control to ensure items sent are in suitable condition and without defects
When project finished looked okay and usable

14 July 2026
Rated 5 out of 5 stars

They deliver with their own van, very good

We ordered a garden stairs kit and a few other bits. Their own van delivered it, wonderful service. Ordered from one of the high Street brands at the same time and they and their courier left dents in everything. Stairs kit is now up and doing the job. Only negative about the kit is wife does not like the green screws :D

16 July 2026
Rated 5 out of 5 stars

Very easy to order,and pay

Very easy to order,and pay. The service was great and very helpful. Delivery is only a couple of days . I ordered decking and other stuff and and it's all really good quality

3 July 2026
Rated 5 out of 5 stars

great company

What a great company, kept me updated before the order was dispatched and also gave me the ability to add more items to my order before dispatch.

Would highly recommend recommend this company

15 July 2026

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