Euroflorist Österreich GmbH Reviews 

This is the second time I have ordered flowers from Euroflorist after their website explicitly showed them as “Zustellbar am [date]” (deliverable on that date), only for the order to be cancelled later because Euroflorist could not find a florist available in the recipient’s area.

This is particularly frustrating because the website presents delivery on the selected date as available, takes the order and payment, and apparently only afterwards determines whether there is actually a florist who can fulfil it.

I raised a formal complaint about whether this presentation is misleading, including the fact that Article 6(1)(b) of EU Directive 2005/29/EC specifically covers misleading information concerning availability and delivery.

Euroflorist never addressed the complaint. The only response I received was essentially a repetition of the cancellation reason: “Leider konnten wir Ihre Bestellung aufgrund der Nichtverfügbarkeit eines Floristen in der gewünschten Region derzeit nicht ausführen.”

No explanation of why their website showed the flowers as deliverable when delivery availability had apparently not been established.

One failed delivery can happen. The same thing happening twice, combined with the company not addressing a complaint about how availability is advertised, is much more concerning.

I placed my order for a friend's wedding I couldn't attend.

Input all of the delivery information in the same way I have done on every other delivery service I have ever used. It was flagged back as 'incorrect' by the courier.

Will never be recommending or using again.

Customer service was friendly, but ultimately unhelpful. Offered me 5 euros off my next order, and refused a refund.

One big disappointment!!! This company shouldn't exist on the market. Delivered flowers were not as described on internet site. I chose bouquet that was presented on their photos as medium size but unfortunately received way different product (very little flowers, mostly green branches). I also ordered a gift card and it wasn't attached to my order at all. When I reached out to them for a refund they offered €5 voucher for the next order as if I want to use they service again! I don't recommend this flower service at all. Avoid it.

Terrible service. This business stole from me money. I sent flowers and chocolate to Vienna. And it didn't arrive, they took the money and said that I made a mistake while I wrote the name and the phone number of the recipient. Will never make business with them. Be careful

I placed the order four days in advance, and in the end it was not delivered on time. This was a birthday bouquet, and the celebration was ruined. I don’t understand why you take responsibility for delivery on a specific day and then let people down like this. Customer support is just AI replying with standard phrases. I regret not checking this store’s rating here beforehand. I will never order again and would not recommend it to anyone.

VERY VERY poor customer service...never EVER again! It's been 10 days already, and the issue can't be solved.

GARBAGE. Ordered flowers the day before Valentines day. The flowers were never delivered. No attempt was made to contact the recipient. Requests for refund were refused.

This company is fraudulent and operates as a scam. I am taking legal action. I made the mistake of not checking reviews before ordering flowers for my sister; the order was never delivered, and the company has gone silent. I urge everyone to report them to the cyber police. Such predatory behavior is unacceptable. I am outraged by this experience. These individuals should be held criminally liable for their deception.

I had ordered flowers for the 13th of February as this was a Friday and Valentine’s Day was a Saturday and they don’t deliver Saturdays, is already read the disclaimer that during peak periods like this they may not get delivered on the requested date and will be the next working day, it’s now 4 working days later and they STILL haven’t been delivered, for such an expensive service, it’s way too unreliable, I also put in a complaint asking for an explanation, nothing received back yet either, wouldn’t recommend using them to anyone .

Ordered flowers on a Friday for delivery on the following Monday, this was confirmed whilst ordering. They were for my daughters 21st birthday. They never arrived till the following Thursday after much chasing with the company. Awful customer service and would never use again. DO NOT USE!!!

My mother Never Received her flowers for her birthday:( this company is a fraud

The bouquet of flowers designated to my mum for her 59 birthday were never delivered. Eventually were left in front of her door and someone took them. The company stays the bouquet is delivered and sends me a photo of the flower left in front of the door (after paying not a small amount especially for the delivery fee). I do not understand have they can consider this as delivered. when claiming a reimbursement or at least repetition of delivery of the same bouquet the company says the order is completed and cannot do anything. So dear Euroflorist Team thank you for the headache and that I made the day to someone but no to my mum.

Order was entered 1 week before the birthday on which to deliver, bur they missed it with already 4 days. Multiple tickets later, still no information if they will ever deliver the order or refund. Worst company ever!

"I entered the correct address. The courier couldn’t find it. Instead of leaving the flowers with a neighbor, he took them back. Now they don’t want to give me a refund or deliver the flowers again."

Not happy with my flowers delivery, found flowers under the door, noone ring the bell, no idea how long they were standing there without water. Despite the packaging box my flowers were partially broken, had strange white paint marks and some of them were already covered with mold...I mean....it's my birthday, amazing service! Not! The worst flowers I ever got tbh.
Service replied quickly, but with some generic message that I have to wait 2 days and see my flowers recover. Guess what, in 2 days they went into the bin. In 4 days they offered to send me new flowers, after long emails explaining what was wrong.
Please, do not order from them, waste of money, don't destroy your celebration!

I ordered a bouquet for my sister in law and was impressed with how fast the flowers were delivered to her , it literally took couple hours ! The bouquet was nicely assembled overall great experience will definitely order again!

Very, very poor.
Insincere customer service.
As a florist how can you think its ok for expensive flowers to be in a box for 4 days.
Rubbish.

It wasn't delivered on time!
I'm furious!

It would have been impressive if it wasn't that sad. Where do I begin?

I live in Norway, so after a quick search I stumbled across this service. I've filled out all the required fields and the date for delivery, two days prior which it was. One thing I've noticed, there was no field to fill out for recipients phone number, in case anything clarifications are needed. So I figured I'll put the number in senders phone number field.

Two days passed, nothing was delivered on target date, although the floweres were sent from the storage to a delivery service. The day after I had to ask the recipient to call the phoneline so they could figure out if the floweres can be delivered instead of ending in garbage disposal. Instead of helping with delivery arrival, customer service said just wait till Monday(as if those floweres would hold in good shape that long), if the flowers are not delivered, ask for a refund.

No suprise, flowers were not delivered. Cool, I guess. So, there is three contact options, first one is by phone... this one goes out, since I live in Norway. Second one is their chat, which is just an AI bot, that doesnt support English. So I'm left with e-mail option. How hard is it to put your email information on your contact page? I had to check more than a couple of times... still nothing. I've even checked before writing this review, doubting myself if I could have just missed it so many times. I found the email information hidden in one of FAQ bullet points.

As of email I've sent on Monday. I got an automatic email confirmation and that's it. I think it's reasonable to assume that support line can reply, if they can help or not, with the issue within a week. They do As of today(Sunday), I've got nothing.