I always order my skin care products here. It’s been a year since I started ordering my skin care here. And every time I received my package always in good condition but this lasted package that I rec... See more
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A Firenze sud dove c'è sede Dr max in via Datini il personale è squisito e cordiale . Vi ringrazio
Company replied
One product was exactly as I expected both in price and quality. The second was much more expensive than I had anticipated. Arriving at the check out, I thought I was paying for 3 items when in fa... See more
Company replied
I ordered some products online and paid for them; I received an email stating they had been shipped, yet the order was actually cancelled the day before shipment. Six days after the cancellation, I st... See more
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Company details
Written by the company
Per Dr. Max la salute deve essere accessibile a tutti, per questo motivo offre ai suoi clienti, 365 giorni l’anno, una vasta gamma di prodotti delle migliori marche, sempre al miglior prezzo, oltre a servizi di qualità e alla professionalità dei farmacisti presenti in oltre 210 farmacie in Italia. Le persone sono e saranno sempre al primo posto, per questo Dr. Max si impegna a costruire un futuro migliore, giorno dopo giorno, prendendosi cura della salute e del benessere di tutti. Presente in 6 paesi europei, Dr. Max è il secondo operatore più importante specializzato nella gestione delle farmacie in Europa e in Italia, con oltre 3.000 farmacie fisiche e una presenza online. La salute per tutti, tutto per la salute.
Contact info
Via Del Lavoro, 47, 40033, Casalecchio, Italy
- 02 09996799
- supporto@drmax.it
- www.drmax.it
3.8
Great
26k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I 100% reccomemd Dr Max online pharmacy
I love Dr Max online pharmacy, it's just best for anyone who wants to buy good quality products and have a good look at the product from the comfort of their screen. I didn't know they were shipping orders and since I found out they do, I always order from them. The products come sealed, they look just like in the picture, if not better and the box is secured well.
The only downsides are that when I enter the app I have to login always but i have my login info saved so wouldn't be much of a problem. The other downside is that when I did my order I checked to see more info on it and it couldn't load. I didn't mind it, but i recently got an email saying my order is in its way and I was thinking maybe I accidentally clicked re-order the previous products. But turns out as their system wasn't working well at that time their email received now. I checked their app again and it's no new order so I'm relieved. I totally recommend the Dr max online pharmacy for anyone who wants products that are good quality & have a good price.
21 December 2024
Unprompted review
Reply from Dr. Max
Grazie mille per la tua recensione positiva! Siamo entusiasti di sapere che hai avuto una buona esperienza su www.drmax.it. La tua soddisfazione è la nostra priorità, e il tuo feedback ci motiva a continuare a migliorare i nostri servizi. Speriamo di rivederti presto e ti auguriamo una splendida giornata! Team Customer Service Dr. Max
Had an order for almost 2 weeks and…
Had an order for almost 2 weeks and because a product that was available when i made the order ,now is out of stock, they just put me on hold..and they're waiting for me to cancel the order. Scumbags
15 November 2024
Unprompted review
Reply from Dr. Max
Dear Maiurs, we have taken note of your report. We apologize for the misunderstanding with your order. To provide you with more support, please contact the Customer Service from Mon-Sat 08:00-20:00 at N° 800 171 161 or at supporto@drmax.it. Customer Service Team Dr. Max Italia
It looks scam!!!
It looks scam!!!!
Terrible experience. 2 weeks Im waiting for my order and still is nothing!!! nobody is answering phone or email.
5 October 2024
Unprompted review
Reply from Dr. Max
Dear Hossein, thank you for choosing Dr. Max. We apologise for the delay in preparing your order, we will ensure that this does not happen again. Team Customer Service Dr. Max Italia
I had an excellent experience shopping…
I had an excellent experience shopping on Dr. Max! I was absolutely shocked at how fast they processed and delivered my order—it was by far the fastest delivery I've ever received. The products are always offered at great prices, which is a huge plus. This was my first time ordering from them, but it definitely won't be the last. I’ll be returning for all my future needs. Highly recommend!
14 September 2024
Unprompted review
Reply from Dr. Max
Grazie per aver fatto acquisti su www.drmax.it! La tua opinione è fondamentale per noi e siamo lieti di sapere che siamo riusciti a soddisfare le tue aspettative. Ti auguriamo una buona giornata. Team Customer Service Dr. Max
Excellent Experience
Just an overall wonderful experience with Dr Max
2 September 2024
Unprompted review
Reply from Dr. Max
Thank you for shopping at https://www.drmax.it/! Your opinion is very important to us and we are glad to know that we were able to meet your expectations. Team Customer Service Dr. Max
excellent competitive pricing
DrMax offers excellent competitive pricing accompanied by efficient notifications and delivery. Would definetly recommend.
22 August 2024
Unprompted review
Reply from Dr. Max
Grazie per aver fatto acquisti su https://www.drmax.it/! La tua opinione è fondamentale per noi e siamo lieti di sapere che siamo riusciti a soddisfare le tue aspettative. Ti auguriamo una buona giornata. Team Customer Service Dr. Max
Reply from Dr. Max
Thank you so much for your positive review! We are delighted to hear that your experience on https://www.drmax.it/ was satisfactory. Your feedback encourages us to continue to improve and offer the best possible service. We hope to see you on our site again soon. We wish you a great day! Customer Service Team Dr. Max
Reply from Dr. Max
Grazie! Siamo felici di sape Grazie! Siamo felici di sapere che la tua esperienza con Dr. Max abbia soddisfatto le tue aspettative e ti ringraziamo per il tuo feedback, ci sarà utile per migliorare i nostri servizi. Ti aspettiamo ancora su https://www.drmax.it. Team Customer Service Dr. Max
Integratori
Integratori pervenuti come da aspettative. Nulla da obiettare.
28 May 2024
Unprompted review
Reply from Dr. Max
Grazie mille per la tua recensione positiva! Siamo entusiasti di sapere che hai avuto una buona esperienza su https://www.drmax.it/. La tua soddisfazione è la nostra priorità, e il tuo feedback ci motiva a continuare a migliorare i nostri servizi. Speriamo di rivederti presto e ti auguriamo una splendida giornata! Team Customer Service Dr. Max
products and prices is really good but…
products and prices is really good but they have terrible service, i order online some products, but noone take care of this. they start preparing after 10 days 🤦♀️ so i can write 5 start for prices and products but for service 1 star
20 April 2024
Unprompted review
Reply from Dr. Max
Dear Customer, thank you for choosing Dr. Max for your online shopping. We are sorry for the delay in preparing and shipping your order. Unfortunately, there have been some delays in processing orders due to high demand. We apologise for any inconvenience caused and will ensure that this does not occur with your future Dr. Max orders. For any support, Dr.Max Customer Service is available to you Mon-Sat from 08:00-20:00 at 800 171 161; at supporto@drmax.it or on Whatsapp 3499377656. Alternatively, you can contact us privately on Dr.Max Pharmacies Italy | Facebook. Dr. Max Customer Service Team Italy
Si i was on they website Feroseptin…
Si i was on they website Feroseptin less than 30roni i go on farmacy on Giurgiului Bucharest they said cost 64roni double then i buy the product from another farmacy with 49roni
30 April 2024
Unprompted review
Reply from Dr. Max
Good morning, the price of the products sold in our pharmacies may be higher than that shown on our online site, since the presence of a pharmacist to support customers on site offers immediate professional advice and facilitates the choice of the correct product based on needs of the customer. Furthermore, the price of the products may be influenced by their availability and seasonality. We are therefore waiting for you both on our online website https://www.drmax.it/ and at one of the physical Dr. Max pharmacies. Dr. Max Italia Customer Service Team.
Worst service ever
The pharmacist was grumpy from the moment I said “good evening”. I showed the medicine I needed, he tried to sell me something completely different, and then brought the medicine I wanted and threw it on the desk. Ignorant and disrespectful.
23 March 2024
Unprompted review
Reply from Dr. Max
Dear Customer, we are very sorry that your experience in the pharmacy did not meet your expectations, we will soon take note of your report which will be useful for us to improve our services. We wish you a good day. Customer Service Team Dr. Max Italy
greasy hair and tells amy and tammy to lose weight.
very very rude and fat
9 February 2024
Unprompted review
Reply from Dr. Max
Dear Customer, thank you for choosing Dr. Max for your online shopping. We apologise for the misunderstanding with your order. We would like to thank you for your feedback, it will help us to improve our services. For any support, Dr.Max Customer Service is at your disposal from Mon-Sat from 08:00-20:00 at 800 171 161; at supporto@drmax.it or on Whatsapp 3499377656. Alternatively, you can contact us privately on Dr.Max Pharmacies Italy | Facebook. Dr. Max Customer Service Team Italy
Veloci ed efficienti
22 January 2024
Unprompted review
Reply from Dr. Max
Grazie! Siamo felici di sapere che la tua esperienza con Dr. Max sia stata positiva. Ti aspettiamo nuovamente su https://www.drmax.it per scoprire le numerose offerte e promozioni del momento!
No free return, no physical place to return
I am from România - the website is OK, I enjoy the fact I can order something with free shipping in the farmacy location. But if you want to return a product, this is where the problems begin. You cannot return that order in the farmacy like you should, you have to send it via courier and of course this is not free. Also the website doesn't facilitate the return, you have to send an email separately etc. I would like for you to improve these aspects.
20 November 2023
Unprompted review
Reply from Dr. Max
Dear Dianetta, thank you for choosing Dr.Max for your online purchases. Your opinion is very important to us and we thank you for your feedback, it will be useful for us to improve our services. We look forward to seeing you again on https://www.drmax.it.
Puntuali disponibili in tutto
15 November 2023
Unprompted review
Reply from Dr. Max
Grazie! Siamo felici di sapere che la tua esperienza con Dr. Max sia stata positiva. Ti aspettiamo nuovamente su https://www.drmax.it per scoprire le numerose offerte e promozioni del momento!
it is around 1 year i found the best…
it is around 1 year i found the best price on Dr.Max highly recomanded
6 October 2023
Unprompted review
Reply from Dr. Max
Grazie! Siamo felici di sapere che la tua esperienza con Dr. Max sia stata positiva. Ti aspettiamo nuovamente su https://www.drmax.it per scoprire le numerose offerte e promozioni del momento!
Efficenti e veloci!
21 September 2023
Unprompted review
Reply from Dr. Max
Grazie per aver scelto di acquistare su https://www.drmax.it/! Il tuo parere è molto importante per noi e siamo felici di sapere che siamo riusciti a soddisfare le tue aspettative. Ti aspettiamo di nuovo su https://www.drmax.it per scoprire le numerose offerte del momento.
Farmacia on line top!Prezzi realmente…
Farmacia on line top!Prezzi realmente competitivi,consegne puntualissime!
27 August 2023
Unprompted review
Reply from Dr. Max
Grazie! Siamo felici di sapere che la tua esperienza con Dr. Max sia stata positiva. Ti aspettiamo nuovamente su https://www.drmax.it per scoprire le numerose offerte e promozioni del momento!
Veloci efficenti!!!
16 June 2023
Unprompted review
Reply from Dr. Max
Grazie! Siamo lieti di aver soddisfatto le tue aspettative. Ti aspettiamo ancora su https://www.drmax.it/ per i tuoi prossimi acquisti!
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