Banner for Deutsche Familienversicherung

Deutsche Familienversicherung Reviews 

6,972
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had experienced that my colluege offered me Zahnarzt Versicherung then I refused and said that I will think first because she offered me 26€ per month. But here upon registration it kostet 17,10€ pe... See more

Rated 2 out of 5 stars

It's taking very long to get money for the dental bills and I still haven't received that. It's always a back and forth response - ask me to provide more information with the template document. It's b... See more

Rated 5 out of 5 stars

I have had Additional Dental Insurance with DFV since 2 years, and just had my first invoice reimbursed very quickly. 2400 EUR+ crown and part crown reimbursed within a week. Excellent service as any... See more

Rated 5 out of 5 stars

It’s very Impressive! You get exactly what you’re promised and very quickly. I’m so happy to work with an entity in Germany that actually works like how it should! The power of living in a social co... See more

Company details

  1. Insurance company
  2. Accident insurance company
  3. Dental insurance agency
  4. Liability Insurance Company
  5. Pet Insurance Company
  6. Travel Insurance Company

About Deutsche Familienversicherung

Written by the company

Die DFV Deutsche Familienversicherung AG ist der erste voll digitalisierte Versicherer Deutschlands – und das mit Erfolg: Als Unternehmen mit Sitz in Frankfurt am Main bietet wir innovative und mehrfach ausgezeichnete Versicherungsprodukte in den Bereichen Gesundheit, Vorsorge und Sachversicherungen.

Im Mittelpunkt steht der Anspruch, Versicherung einfach, verständlich und transparent zu gestalten – ohne Papierkram, Kleingedrucktes und langen Wartezeiten. Über den digitalen Self-Service der DFV können Kunden ihre Versicherungen einfach und unkompliziert verwalten, Schäden melden, Rechnungen via Foto einreichen oder bei Bedarf direkt mit ihrem persönlichen Kundenberater in Kontakt treten.

Die Zahnzusatzversicherung der Deutschen Familienversicherung wird seit über 10 Jahren als Testsieger bei Stiftung Warentest ausgezeichnet und ist somit Rekord-Testsieger am Markt. Auch die DFV-App wurde von der WirtschaftsWoche zur besten Versicherungs-App Deutschlands gekürt. Der Kundenservice erhielt von Focus Money ebenfalls Bestnoten und zählt zu den besten Kundendiensten der Branche.

Ob Krankenhauszusatzversicherung, Tierkranken- oder Haftpflichtversicherung: Die DFV bietet maßgeschneiderte und leistungsstarke Tarife mit ausgezeichnetem Preis-Leistungs-Verhältnis. Die Produkte werden regelmäßig von unabhängigen Instituten wie Stiftung Warentest, Focus Money und WirtschaftsWoche empfohlen.

Mehr Informationen unter:
www.deutsche-familienversicherung.de

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(6,972)

1,132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A cheaper Zahnarzt Versicherung

I had experienced that my colluege offered me Zahnarzt Versicherung then I refused and said that I will think first because she offered me 26€ per month. But here upon registration it kostet 17,10€ per month. Then I saw it thru website then I applied it.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Mostly Satisfied , good coverage

I’m still waiting for a reply regarding one invoice. Unfortunately, the total amount of this year’s first round of bills exceeded the insurance limit. I hope they will reimburse at least part of it. Overall, I’m satisfied with the dental insurance.

15 June 2025
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Very bad experience. The selling is fantastic but once you sign the insurance you discover that they give so much misleading information. I got the premium, they say you get up 100% refund of vet costs: not true; they say you can quit any time: not true, once you submit an invoice you are forced to stay for two years; they say they cover up to 500 euro a year or 1000 euro in 2 years plus the 100 euro bonus for vorsorge: not true, the 100 euro are part of the total you get per year and they do not count two years even though they are forcing me to stay two years. Summing up, if you save your money every month you get more than with DFV. When you need them they are not there. I really do not recommend it. On top of all, the last answer they gave me is that they offer the service in German and that I should not write in English. Customer service is really bad.

2 January 2025
Unprompted review
Rated 1 out of 5 stars

The process of buying is not ethical

The process of buying the plan is so bad. It tricks you. I am not yet done my final decision, I just want to go to go through the steps and review my plan/contract, but last step is not just a page, it just directly charge me. I even haven't got account registered but it already want to charge me. Now I can't cancel. How stupid. Specially I use google translate of the page, it's just not smart. I imaging it got the hype just because it's website process is too easy to get you pay.

29 August 2024
Unprompted review
Deutsche Familienversicherung logo

Reply from Deutsche Familienversicherung

Hallo,

vielen Dank für Ihr Feedback!

Leider haben wir bisher keine weiteren Informationen von Ihnen erhalten, die für eine effektive Hilfe bei Ihrem Anliegen erforderlich sind. Ohne zusätzliche Details ist es für uns leider nicht möglich, Ihre Situation angemessen zu analysieren und Sie entsprechend zu unterstützen.

Bitte zögern Sie nicht, sich erneut mit den erforderlichen Informationen an uns zu wenden. Wir stehen Ihnen jederzeit gerne zur Verfügung und sind bestrebt, Ihr Anliegen so schnell und effizient wie möglich zu lösen.

Vielen Dank für Ihr Verständnis und Ihre Mitarbeit.

Mit freundlichen Grüßen
Ihre Deutsche Familienversicherung

Rated 1 out of 5 stars

Not worth it

Getting a refund was hard and it took me to invest way more time than with other insurances communicating with the company. Additionally, they did not want to terminate my contract because they did not accept the temporary Abmeldung.
I felt they are trying each time to make my life harder when it was totally unnecessary.

13 August 2024
Unprompted review
Deutsche Familienversicherung logo

Reply from Deutsche Familienversicherung

Dear Mr Rotalla,

We are sorry to hear that you are not satisfied with our dental insurance and our service. Unfortunately, we are unable to provide reimbursement for services that took place before the start of the contract. However, we have covered the treatment you submitted within your insurance period. If there are any problems with the reimbursement of treatment from 24 June, please contact our customer service again.

We are very sorry to have lost you as a customer.

Yours sincerely
Your Deutsche Familienversicherung

Rated 5 out of 5 stars

It’s very Impressive

It’s very Impressive! You get exactly what you’re promised and very quickly.
I’m so happy to work with an entity in Germany that actually works like how it should! The power of living in a social country.
Totally recommend!

19 April 2024
Unprompted review
Rated 2 out of 5 stars

Very long process for dentures and feels I will never get the money...

It's taking very long to get money for the dental bills and I still haven't received that. It's always a back and forth response - ask me to provide more information with the template document. It's been more than 3months... And DFV said without more information they can not complete review and pay me , BUT they can already know they can update my contract to ask me to pay more!!!!!!

17 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look