Bought a heater blower motor from Design 911 well over a year ago and even though it was fitted but never used Design 911 exchanged under warranty without any hassle Had to complete a little bit of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent item and very reasonably priced. The quality is much higher than I anticipated and looks like it cost twice as much. Very happy with the postage time as well. Postage itself is possibly a li... See more
Company replied
Very helpful with the purchase of new tire pressure sensors and explanation that they should automatically work after a few miles. Took car for a run, picked up pressures then recognised wheel change... See more
Company replied
With the items I ordered being in stock the turn around from placing the order to delivery was just 2 days. I really appreciate the mails that I received to keep me informed as the order progresses. G... See more
Company replied
Company details
- #37 of 93 best companies in Auto parts shop
- #4 of 13 best companies in Car Body Parts Supplier
- #23 of 60 best companies in Vehicle Parts Shop
- #53 of 128 best companies in Car accessories shop
- #16 of 34 best companies in Car Equipment Accessories Store
Written by the company
Design911 is renowned as a leading supplier of dedicated parts for Porsche enthusiasts, catering to a wide range of Porsche models. From the classic 356, 912, and iconic 911s to the cutting-edge Macan, Panamera, and the electric marvel, the Taycan, we've got you covered. Operating from strategically located distribution centers in both the United Kingdom and the Netherlands, we are well-equipped to meet your Porsche parts needs. We proudly hold the distinction of being the largest Porsche parts specialist serving garages, workshops, and body shops across the industry.
Contact info
51 Tallon Road, Brentwood,, CM13 1TG, Essex, United Kingdom
- +44(0) 208 5008811
- sales@design911.com
- www.design911.com
4.7
Excellent
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order was dealt with efficiently
Order was dealt with efficiently
Clear communication and prompt delivery .
24 August 2026
Top service.
27 July 2026
Consistently fantastic customer…
Consistently fantastic customer service
Spent ages on the phone ensuring I ordered exactly the right parts. This was really important as the website was inadvertently misleading on suitability.
28 August 2026
Excellent parts availability and fast…
Excellent parts availability and fast delivery 😊
28 August 2026
Very efficient and quick response after…
Very efficient and quick response after I submitted my order.
28 August 2026
996 throttle cable
My ordered item was shown to be 'in stock' when I placed my order and paid. But it was repeatedly delayed without any meaningful explanation from you. Delayed 4 times and over more than a month. Finally got my item, but still didn't know the reasons for delay, as such, I have to incur additional costs for my car storage at workshop.
28 July 2026
Positives
Positives: 1) part available 2) fair price 3) quick shipment
Negatives: 1) you do not have the click & collect option, and because I live 2 miles from your warehouse, it is a pity 2) the search function of parts is poor, with no AI support to it
21 August 2026
Very helpful agents
21 August 2026
Absolutely straight forward ,rang in…
Absolutely straight forward ,rang in ordered what I needed the guy talked me through a couple of things everything arrived very quickly pleasure to deal with
John
28 August 2026
Very efficient and the inventories are…
Very efficient and the inventories are very comprehensive.
14 April 2026
Excellent communication and shipping…
Excellent communication and shipping service is brilliant thankyou
26 August 2026
I was so impressed with this company
I was so impressed with this company. Their pricing was great and the service provided was excellent. They advised that the product I was ordering was suitable for my application.
It was easy to place an order and the goods arrived in double quick time.
Really first class service.
24 August 2026
Quick Professional On Time
27 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent customer service
Excellent customer service. I needed to change a few items and it was no bother I’m ordering from Australia so it’s comforting to know I am dealing with a professional crew. Keep up the good work.
26 August 2026
Reply from Design911
Thank you, Chris. We’re really pleased to hear our team could help with the changes to your order and make the process smooth for you.
Ordering Porsche parts from Australia should feel straightforward and reassuring, so it’s great to know you felt in safe hands with Design911. We really appreciate your kind feedback and support.
The Design 911 Team
Perfect contact and very fast delivery
26 August 2026
Reply from Design911
Thank you for your review. We’re pleased to hear the communication was perfect and that your order arrived very quickly.
We appreciate you choosing Design911 for your Porsche parts.
The Design 911 Team
Great communication and updates every…
Great communication and updates every step of the way. Product arrived on time and nicely packaged. Overall beautiful product and great customer service.
26 August 2026
Reply from Design911
Thank you, Heather. We’re delighted to hear you received clear updates throughout, that the product arrived on time and was well packaged.
It’s great to know you were happy with both the product and the customer service from Design911.
The Design 911 Team
Reply from Design911
Thank you, Gary. We’re pleased to hear you were happy with the price and fast delivery. We appreciate your continued support.
The Design 911 Team
Great service and perfectly timed…
Great service and perfectly timed shipping; I appreciate the excellent attention.
19 August 2026
Reply from Design911
Thank you for the great review. We’re pleased to hear you were happy with the service, the timing of the shipping and the attention provided by our team.
The Design 911 Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.