Daugaard Biler A/S Reviews 

4,424
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Very positive experience from initial contact, car pick up return. Easy communication and everything worked well. Would be happy to lease a car here again

Rated 5 out of 5 stars

Got an amazing service provided by Viktor from the Glostrup branch. He was very patient and helpful with advice about the Mazda Cx30 we got through their LeasingCar service. Viktor went above expectat... See more

Rated 5 out of 5 stars

Really great customer service at the Glostrup location. They’re always super helpful, and very understanding when it comes to my lack of Danish skills. Bought my Mazda 2 from them, which was a compl... See more

Rated 1 out of 5 stars

I had the car in for repair at the damage center and they did a very poor job. They had to replace some plastic elements of the front bumper and they repainted the bar without notifying me, managing... See more

Company replied

Company details

  1. Car dealer
  2. Windshield Repair Service
  3. Vehicle repair shop

Written by the company

Daugaard Bilers grundsten blev lagt i 1974 og repræsenterer i dag Ford, Mazda, Suzuki og Toyota. I vore afdelinger i Søborg og Glostrup beskæftiger vi 60 medarbejdere med alle grene inden for bilsalg, leasing, vedligeholdelse og reparationer. Vores ambition er at være branchens bedste servicegiver gennem produkter af høj kvalitet, top motiverede og kompetente medarbejdere, fleksibilitet og indbydende faciliteter. Derfor er vores overordnede målsætning at gøre det bedre i dag end vi gjorde i går.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

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Replied to 81% of negative reviews

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4.5

All reviews

(4,424)

213 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good service

Got a very good service provided by Casper Wiig from the Copenhagen branch.
Fast and reliable service all in all beginning with the sale of my old car and setting up the lease for the new one as well as delivering the car.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Got an amazing service provided by Viktor from the Glostrup branch. He was very patient and helpful with advice about the Mazda Cx30 we got through their LeasingCar service. Viktor went above expectation to ensure the car was ready for collection and all paperwork complete ahead of schedule to meet our needs. I can strongly recommend.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Really great customer service at the Glostrup location. They’re always super helpful, and very understanding when it comes to my lack of Danish skills. Bought my Mazda 2 from them, which was a completely smooth process without any issues.

I later took my car in for a winter tire change, and didn’t realize I needed to bring the summer tires! The customer service there were super helpful though in helping me buy the tires, setup the winter tire storage, and booking another time for exchanging them.

5 February 2024
Unprompted review
Rated 1 out of 5 stars

Not satisfied with the repair

I had the car in for repair at the damage center and they did a very poor job. They had to replace some plastic elements of the front bumper and they repainted the bar without notifying me, managing not to get the color right or to clean the surfaces properly before repainting. Then when they put the bar back in place, they didn't tighten the screws and clamps properly.

2 February 2024
Unprompted review
Daugaard Biler A/S logo

Reply from Daugaard Biler A/S

Hey Dan. Thanks for the review. We will investigate the matter further and get back to you when we have an overview of your complaint
Best regards
Daugaard Biler

Rated 5 out of 5 stars

great customer service and knowledge

I want to thank the wise mechanic in Daugaard Biler Gladsaxe for finding the problem with the sensors of my car's tires. I was about to make an unexpected, unnecessary purchase if it had not been solved. THANK YOU! (unfortunately I don't have your name but it was great service, also thanks to the kind lady in the front desk who dealt with this case :o)

13 October 2022
Unprompted review
Rated 1 out of 5 stars

The worst customer service I have ever experienced!

I am extremely disappointed by their customer support and service!
If you lease a car from this company, you must pay special attention to the tires! They gave me a car with worn-out tires and after a year they asked me to change the tires because they were worn out! I drove the car for only 11k km when they told me that. They changed the tires and charged me for the new tires even though I have used the car for only 11k by then. Plus, I asked them not to change one of the tires because it was changed recently, and asked them to change a tire that was the most problematic one. however, they changed the new tire and left the old problematic one in place and they are not even willing to correct their mistake. They are not even giving me that new tire back! really terrible customer service.
But the worst part of the whole experience was when I realized how differently they treated me compared to my Danish friend. They were not even willing to talk to me or pick up the phone but when my friend talked to them they were totally different in their approach!!!

25 April 2022
Unprompted review
Daugaard Biler A/S logo

Reply from Daugaard Biler A/S

Hi Mana
We are saddened by your experience. This is our side of the story.
You have signed a lease agreement without tires included which gives an immediate saving on the monthly payment. We deliver the car with legal tires and just demand the same when you return the car to us.
We believe this is a completely fair deal.
As you wanted to drive to Spain, we recommended replacing 3 of the worn tires and replacing them in agreement with you. Along with the purchase, we gave you a nice discount, which we also think is completely fair to you.
We have preserved the best tire and fitted it in the safest way but we do not store your old tires unless agreed in advance

Further, we would like to state that we always serve our foreign-speaking customers like any other customer and rarely have problems making us understandable in English. In your case, you were overwhelmed by your constant calls, which we admittedly had a hard time answering.

We believe we have handled this case correctly based on our contract agreement and hope you will be satisfied within last leasing period, at no additional cost to tires when you return the car with legal tires.

Best regards
Daugaard Biler

Hej Mana
Vi er kede af din oplevelse men giver vores side af sagen her:
Du har tegnet en leasingaftale uden dæk inkluderet hvilket giver en umiddelbar besparelse på den månedlige ydelse. Vi udleverer bilen med lovlige dæk og forlanger bare det samme når du returnerer bilen.
Det mener vi er en helt fair aftale.
Efter som du ønskede at køre til Spanien anbefalede vi at udskifte 3 af dækkene der var nedslidte og skiftede dem i efter aftale med dig. Vi gav dig en pæn rabat på dækkene så det også var acceptabelt for dig.
Vi har genmonteret det bedste dæk sikkhedsmæssigt korrekt men vi gemmer ikke dine gamle dæk med mindre det er aftalt på forhånd.
Yderligere vil vi gerne fastslå at vores fremmed talende kunder betjener vi altid som alle andre kunder og har sjældent problemer med gøre os forståelige på engelsk. I dit tilfælde blev vi overvældet af dine konstante opkald, hvilket vi indrømmet havde svært ved at besvare.
Vi mener at have håndteret sagen her korrekt ud fra vores kontraktaftale og håber du får et godt forløb i bilens sidste leasingperiode. Du kan køre nu køre i de sidste 18 mdr. uden at skulle investere i dæk igen når du skal returnere bilen med lovlige dæk.

Med venlig hilsen
Daugaard Biler

Rated 5 out of 5 stars

Hello Kim,

Hello Kim,

You are a very kind and a professional person. I do approciate your help and work. Best of luck.

Best regards,
Bhupinder Singh

17 November 2021
Unprompted review

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