Coda Music Reviews 

4,578
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 261 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff members, the outstanding product quality across various musical instruments, and the remarkably smooth purchasing process overall. Reviewers often highlight the fantastic delivery service, noting that orders arrive extremely quickly and are packaged securely to protect items during transit. However, some people mentioned occasional issues such as packages arriving with unexpected transit damage, battered boxes, or minor missing accessories from orders. A few buyers also noted that certain courier services occasionally fail to provide convenient delivery timeslots, requiring customers to wait around all day.

What people talk about most

Product

Clients share positive opinions on product, highlighting that items arrive safely and exactly as described.... See more

Service

Users describe positive interactions with service, highlighting a consistently top-notch and stress-free... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast dispatch times and... See more

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and friendly across all departments.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that instruments arrive safely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Guitars are well set up and packaged and reasonably priced, recently purchases have been £2/300 cheaper than other shops. Have bought about 6 guitars from Coda .They always have a good selection of 2n... See more

Rated 5 out of 5 stars

First time buying from Coda music. Purchased an Eastman PCH1-om acoustic guitar, as Coda were the best price I could find. Beautiful guitar, extremely well set up and playable straight out of the box.... See more

Rated 5 out of 5 stars

Ordered an expensive amp which unfortunately arrived damaged. Coda arranged a courier collection and refunded as soon as they had it back. The real mark of a good business isn’t when everything goes r... See more

Rated 5 out of 5 stars

As always Coda go above and beyond expectations. Next day delivery on a guitar, packing out of this world and o ordered a lead they didn’t have in stock, so I got a free upgrade. I live in Glasgow... See more


Company details

  1. #12 of 45 best companies in Musical instrument shop
  2. #9 of 61 best companies in Music shop

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(4,578)

243 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great prices and service

Item came quickly and was well packaged. The price was unreal for such a high end guitar. Shocked it wasn't double the price. Used them before and I've never come away disappointed. 😁

30 August 2026
Rated 5 out of 5 stars

Spot on

Quick despatch, good couriers so I tracked its arrival, pedal spot on & perfect condition

30 August 2026
Rated 5 out of 5 stars

Amazing service as always

Amazing service as always. I bought my SG from Coda in 1998 and since then I have bought, part exchanged and had so many guitars, pedals and amps from them. Always amazing service from Doug and the guys. Just brilliant.

24 August 2026
Rated 5 out of 5 stars

Excellent service

Honesty about slight imperfections in guitar. Willingness to fit my choice of strings. Willing to include a different case in sale. Willingness to hold a guitar on deposit for several weeks.

16 May 2026
Rated 5 out of 5 stars

This is a fabulous company

This is a fabulous company, offering the very best equipment and staffed by deeply knowledgeable, helpful and friendly professionals. I’m truly delighted with my purchase of a Fender Custom shop Stratocaster. Doug was truly exceptional in helping me with all aspects of my purchase, from my initial approach to arranging the set up and dispatch of my order.

Unfortunately, I was unable to attend the shop in person, due to being in recovery from a serious health issue and Doug ensured my new instrument arrived with the exact set up I had requested. Prior to finalising my order he was extremely helpful in ensuring it would deliver the exact tones I was seeking. It sounds amazing!

True five star service and products!

2 August 2026
Rated 5 out of 5 stars

Guitars are well set up and packaged…

Guitars are well set up and packaged and reasonably priced, recently purchases have been £2/300 cheaper than other shops. Have bought about 6 guitars from Coda .They always have a good selection of 2nd hand items. Recently bought a Rock n Roll Relics Thunders and a Les Paul Custom Axcess hardtail.

4 August 2026
Rated 5 out of 5 stars

First time buying from Coda music

First time buying from Coda music. Purchased an Eastman PCH1-om acoustic guitar, as Coda were the best price I could find. Beautiful guitar, extremely well set up and playable straight out of the box. First class service from Coda music, item was delivered quickly and well packaged. Highly recommended, thank you Coda for a stress free purchase.

3 August 2026
Rated 5 out of 5 stars

Cave of Wonders!!

Fantastic experience with both the Electric & Acoustic store recently.

Unbelievable selection and great service. Thank you in particular to Kelvin & Bruce.

20 July 2026

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