Celestron Reviews 

Fantastic after-sales service!
Had a couple of components on my telescope that minor issues that appear to be caused due to damage in transit. These problems emerged at two separate occasions, meaning I had to contact Celestron twice. The first time I dealt with both Ben & Alex, the second time was with Alex again. They could not have been more helpful and the components were replaced swiftly, without any fuss and the telescope is awesome. Thank you!

After nearly ten years of use, the focus wheel on my Celestron Trailfinder binoculars had worked loose. Unable to find a local agent, I contacted Celestron through their website, and heard back the very same day. Alex from their Technical Support Team offered to handle the inspection and repair directly, and even arranged a courier collection on a day that suited me.
Within two weeks the binoculars were back in perfect working order, accompanied by a goodwill gift to acknowledge that the repair had taken a little longer than they’d expected. Frankly, two weeks seemed impressive to me, but it’s clear Celestron hold themselves to a higher standard. Throughout, the communication was first rate. And the cost? Nothing at all.
Truly exceptional service by any measure. A massive thank you to Alex and the whole team at Celestron.

​I was disappointed with the build quality of this Celestron telescope; it feels significantly less durable than expected for the price point. While they offer a 90-day return window, be aware that the actual return process is overly complex and the shipping costs are prohibitively expensive. Between the hardware issues and the lack of customer-friendly support, I won't be purchasing from this brand again.

We needed a small part and couldn't find it anywhere, even on the companies own site. However after contacting the company direct they sourced the part and only charged postage. Fast efficient and friendly.
It's disappointing to see the overall review rating, but I can only speak to our experience.

I upgraded my Celestron Origin to 678C camera but it does not work and I have had no support from Celestron after several requests

Red-alert Celestron Evolution has a known bad controller card. All scope mount boards are going bad. Not just some....all of them. They are taking advantage of this by charging 700 to replace it. Their first attempt was also a bad card. Recently they have a new revision but are forcing people to send the mount in at incredible shipping cost rather then sell the part for half the cost. Shipping parts is a normal part of their business but they are making a killing off their own flaw and are not sending the part to their resellers. Do not buy this product. You will absolutely have the same issue within months.

Incredibly rude company and a total scam. DO NOT TRUST. Chinese company and do not sell what they advertise. Their Trustpilot rating is obviously incredibly low but I have no doubt the few good reviews are fake

SCAM - DO NOT TRUST

This company is a scam, they're products are made from a very cheap manufacturer in China. The man that set up this company - Jason Mulek - is a known scammer. DO NOT TRUST

From my initial emailed query to Celestron UK's Tech Support, through to the extremely good conclusion, the contact with them was consistently reliable, friendly, clear and very helpful. It's a long time since I've had such fantastic customer. Thank you.

Buyer beware. I purchased a Celestron SkyMaster 20 x 80 binoculars two years ago form a third-party vendor on Amazon (not an authorized Celestron dealer). It was a great deal. New binoculars at a significantly reduces price. After two good years of use the pin that connects the Helio gear to the eyepiece shaft broke. I understand Celestron not wanting to honor their warranty because of the third-party issue, but they would not even sell me the three parts that needed to be replaced. They couldn’t even refer to a vendor that sells their replacement parts. What’s up with that?
Finally, I was looking at making a significant upgrade to my telescope. Celestron is obviously is off the list. If they won’t back-up their products with replacement parts, why would you consider this company for a significant purchase?

I recently bought a Nexstar 130 SLT telescope. This is apparently an older model, but still being sold new. Opened the box to find that the latest operating system listed on the supplied software CD ROMs is Windows 2000! I did eventually manage to get the software loaded in compatibility mode, only to find that it doesn't recognise the more modern Nexstar+ Hand Controller. There is no obvious link to updated software on Celestron's website.
Only after trawling through similar complaints online did I find a link to a Beta-version firmware updater that actually worked. Poor show Celestron - surely you could supply in-the-box software, or a web link thereto, that isn't at least 20 years out of date?
The telescope itself seems of reasonable optical quality, but overcast nights have prevented me from testing its star-locating and tracking ability yet.

18 months ago I bought a Evolution 6 Telescope. All good so far. 6 months later I added a sky sense camera to aid alignment. No matter where I used it the alignment almost always failed to work. I eventually got it working but had trouble focussing using the focus knob. So, I invested in a focus motor. I was told that Would be able to use the scope, the sky sense and the focus motor via my tablet using the sky portal. Once I managed to get it working, before the focus motor control tabs disappeared from my sky portal page. I contacted Celestron customer service who suggested I download the CMI firmwear update. I tried, oh how I tried!! It would download but my MacBook (important point) would allow me to open the files stat that it could not establish whether this programme carried a virus. I emailed customer support at Celestron UK only to be told the firmwear manager only runs on windows not on Mac book or other Apple products. This raised two questions. 1. It is no longer 1995 where Apple products were only available to the rich. 2. Why doesn't Celestron write a version of the CFM for Safari? This is 2025 and I have to get hold of a further device using this second rate operating system to update equipment less than two years old that IMHO should have the latest firmware installed. Celestron suggested I reinstall everything. I did , nothing changed

Bought a motor drive for a cool price of £159, got it out, controller broken out the box. OK must've been unlucky, bought another one returned the last one, wait a week. It has the exact same issue! The quality control for something of this price is completely unacceptable.

Poor quality, easily fall apart, do not buy.

Bought a red dot starfinder from Amazon which doesn’t work. Checked battery etc and still not working. Asked Amazon for a replacement and they pointed me to celestron tech support who replied to my first email and said they were passing it onto the UK team who would be in touch.
Never heard from them again despite a number of emails asking for an update.
Worst customer service I’ve ever come across and I certainly won’t be buying any more products from them 😡

I paid hundreds of dollars for a celestron skyscout personal planetarium. I find out a few days after buying this thing that celestron ceased all factory updates for this device back in 2015, rendering the entire device completely useless. Multitudes of other people who purchased this super expensive machine now have a 300 dollar paperweight as well. It's utterly inconceivable that a company would market such a sophisticated and expensive machine then totally walk away from any further support. Celestron hung us all out to dry on this complete waste of money and a class action lawsuit should be filed over this. This total disregard for basic customer service is reprehensible on every possible level imagineable. I will never ever again spend another nickel with this poor excuse of a company. I should have taken the money i threw away on this worthless product and donated it to charity, at least there would then be some justification for my now empty pockets. I literally cannot sell this skyscout for any amount of money because celestron allowed these devices to be of no further use to anyone who is unfortunate enough(like me!) to own one. This company clearly illustrates total negligence at it's finest!

Terrible customer service, purchased Celestron Outland X 10x42 Binoculars, missing strap piece. They are unable to provide a replacement part. Just getting a runaround from their customer service team. Do not buy their products if you need any assistance. JFQ-784-29561

I sent in a skyprodigy mount for replacement/repair after mount has randomly started to throw errors and fail to work on hand controller just past 2 years of average use (maybe once every other week on warm season). I tried it with other nexstar controller and mount wasn't responding confirmed this was a mount issue.
As scope was slightly past 2 years old, they take it in as a "courtesy" repair which is the least they should do for scope priced over 1k!!

I paid the costs to ship item from Canada to US in a decent padded packaging but they started to come up with excuses such as package was damaged on transit which broke the (was already failing) mount, and UPS won't handle packages the same way they used to etc. saying they can't cover the servicing fees anymore.

I requested the photos which didn't show any cosmetic damage whatsoever but customer service kept pushing back saying the vertical axis was moving freely by hand (which they usually do normally with gt/slt mounts as if that was the problem).

After a month of back and forth with escalations, I gave up on Celestron to cover expenses and asked for a quote which exceeded 350 US$. They added hand control replacement fees, shroud cover fees etc. quite inflated in other words.

TLDR; stay away from Celestron. They are not what they used to be, I owned their products since 2006 and starting in early 2010's they are nothing but all downhill with the quality and after sales support of their products.

This has been one of the worst aftersales support experiences I have seen and I strongly encourage you to look somewhere else.

I love my 9.25 Evolution, but trying to get any real help from Celestron isn't happening. They have had an ongoing issue for 3 years now about issues with their program called Celestron Firmware manager. It's required if you have a goto telescope. They haven't updated it to run with Windows 10 or 11. Some people are finding work arounds, but I had to go as far as to by a refurbished laptop that had Windows 7 on it. I was finally able to update my scope! Repeated emails to Celestron tech support did no good. They were either convinced I was doing something wrong, or they just didn't want to admit fault. You can search on Cloudy Nights and find several chains of topics dealing with just this issue. They are supposed to be the leading telescope manufacturer, but they don't even stand behind their own products.