At a time of change and worry I spoke with a lovely woman who understood our dilemma and showed great empathy. I was trying to navigate a system which is difficult and hard to manage especially if... See more
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Review summary
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Reviews shaping this summary
Ascot Grange Care Home is amazing, exceeded all of my expectations; all staff is highly proffesional, with the best manners, helpfull at any time of night or day and made my saddest days bearable. If... See more
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Does what it said on the listing. Identified bona fide residential care homes near me that had the best track record. Made me a neat shortlist without having to faff about looking up non-performers.No... See more
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Pauline, janene and Laura have all been brilliant . From initial contact , they have constantly checked in and updated me on availability in the area. Empathetic and caring, I couldn't have asked for... See more
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Company details
- Aged Care
- also in
- Online marketplace
Written by the company
The UK’s leading website for finding a care home 🏡 Helping families find the right care, confidently 💙 Real reviews ⭐ Free, impartial advice 📞
Contact info
United Kingdom
- www.carehome.co.uk
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from carehome.co.uk
Hi Graham, thank you for your kind feedback. We’re so pleased we could help.
Lots of local care home data
Lots of information about local care homes on the site that helped us choose the right care home.
3 November 2026
Reply from carehome.co.uk
Hi David, thank you for sharing your experience. We’re so pleased the information on carehome.co.uk helped you compare local homes and choose the right one.
Excellent set up
Excellent set up. Very helpful and informative. Highly recommend to everyone.
4 November 2026
Reply from carehome.co.uk
Hi Simon, thank you for your lovely feedback and recommendation! We’re so pleased you found the service helpful and informative.
Negative review of Dounemount Nursing…
Negative review of Dounemount Nursing Home, Macduff and the parent companies, Belsize Healthcare and The Care Concern Group to put on carehome.co.uk.
Wanted to highlight two issues.
Firstly my Relative's severe weight loss and my concerns about how well they were being fed (or not) in the home.
Secondly, wanted to warn others that pre-admission the Manager might verbally tell them things about finances and rooms etc. that later prove inaccurate / wrong / untrue. Post admission, she will deny what she said previously and quote the many terms and conditions in their 20 plus page contract.
The Manager obviously did not want my review published and pointed out to carehome.co.uk that I had not signed the visitors book in the home for more than a year. She is actually correct about that as it is over a year since my relative died there.
(NB carehome.co.uk questioned me about whether I signed the visitor's book on the day I rushed into the place to try to see my relative once last time before they died minutes later!)
Despite the fact that it is over a year since the family have been to the home, it is only a month since we last had contact with the "caring" company as they continue to hassle a grieving widow for payment of a disputed Invoice (actually they are still due a refund to the estate of the dead relative).
I think this policy of carehome.co.uk (only allowing reviews by people who have been in the home in the last 12 months) favours the Homes. For example, in my case I had to recover a bit from bereavement before I got to a place where I could start writing online reviews. Unfortunately it seems I am too late for carehome.co.uk
Possibly the homes on carehome.co.uk pay the website publisher for advertising or for hosting the homes details? This alone would make the website a bit biased?
Perhaps Google Reviews would give more information and a truer reflection of what a home is really like?
3 November 2026
Unprompted review
Reply from carehome.co.uk
We’re very sorry for the loss of your relative, and for the distress you and your family have described. We totally understand that being ready to share an experience after a bereavement can take time and that it would have felt unfair that you could no longer publish your review when you felt able to write it.
Our Review Policy (http://carehome.co.uk/terms/#reviews) requires experiences of care to be within the last 12 months to help families understand what care is currently like at a care home. Standards can improve or decline over that time, so we ask for recent experiences for both positive and negative reviews. It is not intended to protect care homes from criticism or to suggest that an older experience matters any less.
We appreciate that your contact with the care home over the disputed invoice has continued. The distinction in our policy is that the 12-month period relates to the experience of care being reviewed, rather than subsequent correspondence. We understand why that distinction feels particularly difficult in your circumstances.
Some care homes pay for advertising and additional services on carehome.co.uk, but this has no influence on whether we publish a review. The same requirements apply to all homes and to positive and negative feedback.
We understand how much it matters to you to share your experience, and why you feel let down by this policy. Thank you for explaining your perspective, particularly around the time people may need after a bereavement. We’ll take your feedback on board when reviewing our approach.
Reply from carehome.co.uk
Hi Gillian, thank you for your kind words. We’re delighted you had such a positive experience with our service.
Acted on time
Acted on time; got information to the right sources; gave additional helpful links
2 November 2026
Reply from carehome.co.uk
Hi Winifred, thank you for your feedback. We’re pleased everything was passed on promptly and that the extra links were useful.
Reply from carehome.co.uk
Hi Angela, thank you for your feedback. We’re glad we could help.
Excellent service.
1 November 2026
Reply from carehome.co.uk
Thank you! It’s lovely to hear you were so pleased with the service.
The lady on the phone listened intently…
The lady on the phone listened intently to my points and was very helpful and understanding
29 October 2026
Reply from carehome.co.uk
Hi Martin, thank you for sharing this. We’re so pleased our Care Help Team Member took the time to listen and that you felt understood and supported during your call.
Reply from carehome.co.uk
Hi Andrew, thank you for your kind words. We’re so pleased you felt understood and received clear, efficient support from our team.
I think I got honest answers and found…
I think I got honest answers and found a care home in 2 days. The one that I thought was best I wouldn't have visited without help.
28 October 2026
Reply from carehome.co.uk
Hi there, thank you for sharing your experience. We’re so pleased you found a care home in just two days and that our support helped you consider a home you might otherwise have missed. We wish you all the best with the next steps.
Great help and lots of advice.
22 October 2026
Reply from carehome.co.uk
Hi Jane, thank you for your kind words. We’re pleased you found the support and advice helpful as you explore your care options.
Within an hour of enquiring
Within an hour of enquiring, we had a phone call to discuss our Mum, then a short while after we received a shortlist of homes suitable for my Mum.
The homes then contacted us.
Amazing service. Thank you ☺️
10 October 2026
Reply from carehome.co.uk
Hi Lisa, thank you for sharing your experience ☺️ We’re so pleased our Care Help Team could quickly talk through your mum’s needs and put together a suitable shortlist. It’s lovely to hear the homes have been in touch, and we hope you find the right home for her.
Reply from carehome.co.uk
Hi Peter, thank you for your feedback. We’re pleased you found the information up to date and our communication clear. Best of luck in the rest of your search!
I have been impressed with their…
I have been impressed with their support Especially ringing on a Sunday. The fact they are taking some of the pressure of me means a lot. They are very approachable too. Thank you.
13 October 2026
Reply from carehome.co.uk
Hi Liz, thank you for your lovely feedback. We’re so pleased that our Sunday call was helpful and that the team has taken some of the pressure off you. Best of luck in the rest of your search.
It was great that so many homes were…
It was great that so many homes were found for me to view, many thanks
26 October 2026
Reply from carehome.co.uk
Hi Sue, thank you for your kind words. We’re pleased we could help you find a range of care homes to view, and hope your visits help you find the right fit.
Reply from carehome.co.uk
Hi Mrs Laycock, thank you for your feedback. We’re pleased we could help you find care homes that matched your criteria.
Took all the hard work out checking…
Took all the hard work out checking suitable care homes for persons needs and availability .
26 October 2026
Reply from carehome.co.uk
Hi John, thank you for your lovely feedback. We’re pleased we could take some of the hard work out of your search!
The company was very quick in it…
The company was very quick in it response and very helpful
25 October 2026
Reply from carehome.co.uk
Hi Dr Szczetnikowicz, thank you for your kind feedback. We’re pleased we could respond quickly and help with your enquiry.
Ascot Grange Care Home is amazing
Ascot Grange Care Home is amazing, exceeded all of my expectations; all staff is highly proffesional, with the best manners, helpfull at any time of night or day and made my saddest days bearable. If anyone is at that point of life that need to look for a care home, Ascot Grange Care Home is the one. Highly recommended!
28 September 2026
Reply from carehome.co.uk
Hi Anna, thank you for sharing such kind words about Ascot Grange Care Home. It’s lovely to hear how the team supported you during such a difficult time.
Just to clarify, this Trustpilot page is for carehome.co.uk, a website that helps people search for, compare and read reviews of care homes across the UK. We’d encourage you to share your feedback on Ascot Grange’s profile on carehome.co.uk (https://www.carehome.co.uk/carehome.cfm/searchazref/signature-ascot-grange). The team will really appreciate your kind words, and your experience could help other families looking for care.
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