BookPrintingUK Reviews 

6,001
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 786 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and supportive staff members who guide them patiently through every single step of the book preparation process. Many consumers are genuinely delighted with the exceptional print quality, gorgeous binding, and professional finish of their finished books. Some reviewers were not happy with occasional communication delays and frustrating coordination issues encountered during the production process. Some people also mentioned that checking physical proofs carefully was essential to catch any potential errors before the final printing stage. Reviewers noted that response times occasionally slowed down when dealing with complex requests.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently describing the finished books as stunning and... See more

Service

Customers report extremely positive experiences with the professional and helpful service. Reviewers... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and professionalism... See more

Quality

Reviewers highlight positive aspects of quality, noting that the finished books are beautifully presented and... See more

Customer service

Consumers find customer service to be positive and note that staff members are consistently helpful, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very first I have had minute attention to all my inexpert attempts at sending a perfect pdf. There have always been patient explanations and help. Replies to emails are prompt, often on the... See more

Rated 5 out of 5 stars

What an amazing experience from start to finish. I have just received my order of 40 books from Book Printing UK and they are stunning, the quality is just as I hoped. I had written my own family h... See more

Rated 5 out of 5 stars

Having successfully printed and sold our first batch of books, it was time to order reprints. Using the Book Printing UK website, the process was simple and Kaitlyn was on hand to deal with any... See more

Rated 5 out of 5 stars

Absolutely excellent! I wasn’t sure how to express what I wanted but Kaitlyn was SO helpful and made the process easy. I received all the guidance I needed when I telephoned to clarify and amend - and... See more

Company replied


Company details

  1. #8 of 57 best companies in Digital printing service
  2. #1 of 19 best companies in Book Publisher
  3. #8 of 31 best companies in Commercial Printer
  4. #11 of 68 best companies in Prints and signs store
  5. #7 of 49 best companies in Printing shop

Written by the company

Book Printing UK is a proud member of the Bonacia family. An award winning company with 25 years experience in short run, digital book printing. We print and bind books of all shapes, sizes and finishes, on site, at our Peterborough office.

At Book Printing UK we make it possible to share your story and impossible not to share ours!

Written by the company

We're committed to our customers!
Our goal is to provide every customer with the best book printing experience possible. Our team is ready to go the extra mile, providing ongoing support and an outstanding one to one service.

The most caring print service around!

We will guide you every step of the way...

Not only do we offer simple, stress-free book printing, but we also make it the most personable service available. We want you to enjoy the printing experience all the way through and have you leave us happy and pleased with your amazing work in print!

Contact info

4.9

Excellent

TrustScore 5 out of 5

6k reviews

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4.9

All reviews

(6,001)

726 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent communication

Excellent communication, which is really important. Kaitlyn and Tee keep you posted on what's happening constantly. Quality of the printing is excellent. Very good value for money. It doesn't cost as much as you think to print your book.

4 September 2026
Unprompted review
Rated 4 out of 5 stars

I've ordered 2 sets of books

I've ordered 2 sets of books and I'm very pleased with the quality of the finished product. I followed the advice for the formatting and managed to get the files correct without any changes being needed.

Once you get your head around it all it's reasonably straight forward. I like the fact that you can get estimates for any combination of book sizes, paper quality, covers, photo inserts etc.

I ordered a printed proof for the first one and an on-line pdf for the second which speeded things up a bit.

My only minor gripe was the lack of updates on the orders section. My first book seemed to be stuck at 'Binding' for about a week and took about 2 weeks in total. I emailed for an update over the weekend and on the Monday the order changed to dispatched. My second order went through without any issues.

I will be using them again for any reprints and future stuff I may produce. I would have given 9 out of 10 if that option existed and a full 5 stars had the communication been a bit better.

20 August 2026
Rated 5 out of 5 stars

This is a really excellent service

This is a really excellent service. As soon as I had begun the process of uploading my work I had contact and help from a member of the team, who kept in contact with me. My online account was very helpful in keeping me up to date with progress and convenient for viewing proofs, and will be very helpful for repeat runs. I’m delighted with the quality of my books, and also the care with packaging.

30 August 2026
Rated 5 out of 5 stars

Self-publishing a first book

Faced with the arduous task of writing and publishing my memoirs and first book, BookPrintingUK staff were excellent from my sketchy beginning to the final production of the book itself. After researching the range of book publishers and what they could provide, and in particular with consideration of the vast differences in cost, I decided that as initially I only wanted a trial run of only 25 books with the opportunity of re-ordering, BookPrintingUK appeared to be my best option.
Considering the steep learning curve I embarked upon, the company and its staff proved to be the perfect match for my needs. From the initial price and what it entailed, to staff members frequently offering to review my progress and meet any challenges, I never felt I was plodding through my project on my own.
Specifically, from my initial contact with Jozanne, with interventions by Beth and others, until the work was concluded under the watchful eye of Kaitlyn, the personal touch and interest shown by all staff over several months was extremely comforting. At key stages, including advice on the book’s format and my self-designed cover, including the technical team previewing my documents before I had even paid, re-assured me that the company was determined that that the final product met my expectations.
As a bonus, which I hadn’t been aware of at the outset, the free copy of the book to proof read, amend and sign off, with subsequent requested alterations acknowledged online, confirmed my decision that BookPrintingUK was indeed the perfect company for my small project.
Furthermore, as I have now distributed copies of the book to family and friends, they are highly impressed with the quality of the book, to the extent that they consider it to be the work of a genuine author!
I have absolutely no reservations in assuring anyone, similar to myself and facing the complexities of self-publishing a first novel, that their project would be in exceptionally safe hands with BookPrintingUK.

28 August 2026
Rated 5 out of 5 stars

What an amazing experience to write my…

What an amazing experience to write my family history and have it published into a beautiful book for our generations to come through Book Printing UK. It's was easier than I thought, no hidden costs like some other companies I looked at previously. Fantastic quality, Affordable and highly recommend.
Excellent service throughout, knowledgeable staff kept me up to date with the process, will definitely be back for more of my research to be published into books

28 August 2026
Rated 1 out of 5 stars

Poor communication, Tardy and Sloppy

Poor communication. Too much messing about and not getting things right first time. Not taking correct notes and missing changes made by the author. Too much back and forth. Sending books to me instead of to the British library. Twice! Very stressful experience. No one available at weekends. Delayed and missing deadlines.

28 August 2026
BookPrintingUK logo

Reply from BookPrintingUK

Good morning,

We are very sorry to hear how stressful and frustrating this experience has been for you. We completely understand how disappointing it is when amendments are missed, communication involves repeated back and forth, and expected timescales are not met.

Unfortunately, amendments provided verbally can sometimes be more difficult to track accurately; however, we recognise that we should have ensured every requested change was clearly recorded and confirmed with you in writing.

We also sincerely apologise that the copies intended for the British Library were incorrectly sent to you. We are currently reprinting the updated library copies and will ensure they are sent to the correct destination.

Unfortunately, our turnaround times are estimates; we apologise if this was not communicated as clearly or promptly as it should have been.

Thank you for sharing your feedback. We are genuinely sorry for the stress caused and will use your experience to improve how we record amendments, confirm delivery instructions and communicate any delays.

Kind regards,

Laura

Rated 5 out of 5 stars

I was very happy with the way the whole…

I was very happy with the way the whole process was explained to me, my knowledgable and efficient staff. If I couldn’t get through to the staff member I asked for on the phone, I would be put through to somebody else who was able to deal with my query.

My books, including text and photos) were for launching in an art gallery and they came out very well. I put in a repeat order for a smaller quantity and there was a slight delay on the delivery for that from what I’d been advised.

I’m still going to give a 5* review though as everybody was so helpful in guiding me through a process that was completely new to me, including support with layout design etc.

Thanks to all the staff involved I now have my first book published and a copy registered with the British Library.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent. Highly Recommended.

The publishing team behind These Vienna Days were exemplary from beginning to end. A particular thank you must go to Emily, whose communication was always warm, clear and understanding. Every question was answered professionally and speedily, making the whole experience feel smooth and reassuring. The finished book is of an exceptionally high standard and arrived on time and in perfect condition. I could not recommend the team more highly. I am genuinely delighted and deeply impressed.

31 August 2026
Unprompted review
Rated 2 out of 5 stars

I still have NOT received my printed books??

I still have NOT received my printed books? Promised them last week told they had been delivered...well they were not delivered? Maybe the delivery people delivered to wrong place, certainly not to me ? i am already a published author, but get my stories printed by you before i submit to publishers..M Harratt, PEN.NAME .
.MARILYNN LYNNE BERRY

27 August 2026
BookPrintingUK logo

Reply from BookPrintingUK

Dear Marilynn,

I’m very sorry for the delay with your printed books and for the frustration and confusion this has caused.

Ana has been in contact with you today and has confirmed that your books are now in transit. She has also arranged a partial refund for you as compensation for the delay in despatch.

Please accept our sincere apologies.

Kind regards,

Laura

Rated 5 out of 5 stars

An excellent company

From the very first I have had minute attention to all my inexpert attempts at sending a perfect pdf. There have always been patient explanations and help. Replies to emails are prompt, often on the same day.
The charges are more than reasonable and the finished books, beautifully presented, arrive within only a few days of approving the proof.
I'm now confidently preparing my 11th book with BPUK!

29 August 2026
Unprompted review

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