Zatu Games Reviews 

9,734
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,073 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the fantastic product prices and the impressively wide selection of board games available on the very easy to use website. People also mention that orders arrive quickly and securely, often featuring remarkably neat packaging and helpful tracking details. However, some customers also noted issues with delivery delays and occasional damaged items upon arrival. Reviewers noted waiting longer than expected for specific packages, experiencing communication gaps, or receiving products with worn packaging. A few individuals felt frustrated when pre-ordered items did not arrive within the promised time frames.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting fast shipping... See more

Product

Customers had positive experiences with product, often highlighting the great quality, excellent prices, and... See more

Price

Reviewers highlight positive aspects of price, noting that products are reasonably priced and competitive... See more

Order

People report ambiguous experiences with order, as some reviewers express great satisfaction with quick... See more

Quality

Users describe positive interactions with quality, noting that items frequently arrive in great condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely supportive when I rang to enquire about a delay (caused by their supplier), and the goods arrived with me as soon as Zatu could after they got them got them. Very good price, delivered safe... See more

Rated 5 out of 5 stars

Ordered some games on Thursday and they turned up well packaged on Saturday so delivery was very quick which I'm greatful for. What I thought was a nice touch was a little message on the box based... See more

Rated 5 out of 5 stars

Very happy with the quality of the board game and the easy process to purchase! Delivery took slightly long, but it was still within an expected period of time. The website has a reasonably priced sel... See more

Rated 5 out of 5 stars

I was a awkward customer, I asked for amendments to a pre order and queries about other stock , not only did they patch my pre order with the extra items I wanted but gave me links to every other it... See more


Company details

  1. Trading Card Shop
  2. also in
  3. Game Shop

Written by the company

Seek Your Adventure With Zatu, the UK's biggest Independent games retailer. Zatu Games brings you the latest board games, miniatures, trading card games, and video games at affordable prices. We stock over 30,000 games, ship worldwide, offer next day delivery, 60-day returns, have a hugely-popular blog, offer guest blogging spots to board game lovers... the list goes on. Whether you want to read the latest news and reviews or if you want to purchase a new game, Zatu Games are here to help you. Our mission is to sell top quality board games, collectables and merchandise at great prices, whilst spreading the word that board games are the future!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(9,734)

975 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Company To Buy From

Purchased a jigsaw puzzle. It arrived in a sturdy box and next day with Evri. The process from start to finish was great and I highly recommend them.

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Great shipping, good partners

Great shipping — I’m from Florida in the USA and my package arrived in pristine condition - can’t say enough good things about that! Their prices are unbeatable too — very much needed these days when my country is wreaking havoc across trades worldwide! So that’s another plus — on behalf of every decent American — thank you, and we’re sorry about our mess. I’ve atoned through my recent vote just now!

2 November 2026
Unprompted review
Rated 5 out of 5 stars

I've been buying board games through…

I've been buying board games through zatu for years now and sometimes some TCG bits and pieces. The service has always been great, everything comes quickly and in fantastic condition. Really enjoyed the games we've got from them and they've got so much selection there's always so many more to buy!

22 October 2026
Unprompted review
Rated 1 out of 5 stars

Utterly Incompetent!

Utterly Incompetent! Placed a large order and they sent it to the wrong address and parcel got returned. They then had the cheek to say they can resend but with postage paid again! When I asked for a full refund they kept arguing that they would minus the return delivery fee. Classic victim blaming even though I've sent them screenshot of my address clearly shown at checkout stage.

Avoid these COWBOYS, they have no clue on basic customer service or even how to fulfil an order!!!

19 October 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. .

Game arrived with damaged box. Exterior packaging was fine. So, game was likely damaged prior to posting.

Communication has been slow and poor. Not the professional response i would have expected

Expectation i source/pay for new box to return faulty product.

This is my 2nd poor experience with this company.

27 October 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased to see some of the items…

Very pleased to see some of the items on my wish list pop up unexpectedly - and at a very good / discounted price. Snapped them up immediately and they were in my hands within a couple of days. Great service as always - very pleased.

26 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service and a nice little personal suprise message

Ordered some games on Thursday and they turned up well packaged on Saturday so delivery was very quick which I'm greatful for.

What I thought was a nice touch was a little message on the box based on the games I ordered. It shows the person packing the order pays attention and isn't just doing the job.

31 October 2026
Unprompted review
Rated 5 out of 5 stars

Found what I wanted at a good price!

I played the Quacks of Quedlinburg at a friends and wanted it for myself. The only place locally was Amazon for $135. I found this site where they charged me in Canadian and was a great price for the game. Even with the shipping it was less Amazon. Shipping to Canada was an oof. Would love to see some kind of discount for ordering more as I totally would in the future. They were quick to ship it out and was happy to see that I wasn't dinged with customs as they typically don't for board games.

30 October 2026
Unprompted review

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