Delivery was quick and packaged well. Just would like a bit more info on instructions. Although numbered, it would help if some items had Top or Bottom on as we ordered the triple bunk beds and after... See more
Company replied
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Review summary
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Excellent delivery and communication. Very quick. Generally really clear instructions and decent album keys / nuts / bolts etc. I just got a bit caught out on some of the pre marked holes for the runn... See more
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Overall the process was good from order to delivery. Quality of the bed also looks good. What made it a 4 star instead of 5. Instructions were via a barcode, scanned to a phone which makes impossible... See more
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Amazing first bed for my 2year old daughter. She loves it and has slept better in this than her Cot before hand. Ordering was easy, delivery was on time and when required. The instructions were easy t... See more
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Company details
- Bedroom furniture shop
- also in
- Bed shop
- Children's Furniture Shop
- Furniture Accessories
- Home Furniture Shop
- Sofa store
Written by the company
At bedkingdom, we believe creating a beautiful home shouldn't cost a fortune. Our mission is simple: to bring you the look for less, with carefully selected beds, mattresses and furniture that combine on-trend designs, quality craftsmanship and affordable prices. Whether you're refreshing your bedroom, upgrading your mattress or transforming your living space, our extensive collection makes it easy to find something you'll love without stretching your budget. Discover our exclusive SOLACE+CO collection, where contemporary design meets everyday comfort, quality and exceptional value. From statement beds to stylish furniture, each piece is designed to bring personality and style into your home. We also make shopping easier with a range of flexible payment options, including interest-free finance on eligible purchases, helping you spread the cost in a way that suits your budget.
Free Next Day Delivery
Need it quickly? We offer next-day delivery on many in-stock items when you order before 9 pm on weekdays, so you can enjoy your new furniture sooner.
T&C's Apply
Contact info
Bedkingdom, Old Delivery Office, Oldfield Lane, WF16 0JD, Heckmondwike, United Kingdom
- 01924950108
- support@bedkingdom.co.uk
- www.bedkingdom.co.uk
Get £20 Off
4.3
Excellent
19k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful and table we purchased is…
Very helpful and table we purchased is good quality for price point
29 October 2026
Reply from bedkingdom
Hi Alan,
Thank you so much for the lovely 5-star review — we're delighted the team were helpful and that your table has hit the right quality for the price. Enjoy it!
Denny from Bed Kingdom
Everything went fine
Everything went fine, delivery was on time and the staff were great. Only gripe is that there was a sticker on the bed frame that was difficult to remove. Otherwise pleased with purchase.
29 October 2026
Reply from bedkingdom
Hi Angela,
Thank you so much for your lovely review! We're really pleased your delivery arrived on time and that the team made a great impression. Sorry about that stubborn sticker on the bed frame, and thanks for letting us know, as it's helpful feedback we'll pass on. We hope you enjoy your new bed for many years to come.
Denny from Bed Kingdom
Great bed and customer service
Great bed and customer service, in particular from Crisanta!
29 October 2026
Reply from bedkingdom
Hi Rayhan, thank you so much for your lovely review! We're delighted you're happy with your new bed and that our customer service team looked after you so well. I'll make sure your kind words are passed on to the team. Sleep well!
Denny from Bed Kingdom
Beautiful bed and great help from the…
Beautiful bed and great help from the delivery drivers who were very polite and informative with delivery updates
29 October 2026
Reply from bedkingdom
Hi Izzi,
Thank you so much for your lovely review. We're delighted the bed looks beautiful and that our delivery drivers were polite and kept you updated along the way — that means a lot to us.
Denny from Bed Kingdom
Reply from bedkingdom
Hi Jeanette,
Thank you so much for the lovely 5-star review — we're delighted ordering was easy and delivery came through promptly. It means a lot to hear that.
Denny from Bed Kingdom
We bought a noomi nora triple bunk bed
We bought a noomi nora triple bunk bed. Which arrived without any labels, this meant we had to measure ever plank of wood and screw to even attempt to assemble it. It took 3 days to sort and on completion we discovered the screws and parts were infuriatingly the wrong ones. When i contacted customer service they needed me to repeatedly send the exact errors, and screw types needed, which i explained over email and over the phone. The company seemed to use withholding the replacement parts to negotiate compensation. With each phone call and email complaint they seem to half the compensation offered, aggressively forcing me to accept their newest and worse compensation which i still have not received. Once they finally sent the replacement parts. I enquired about the compensation process and received emails pretending they did not recognise me and asked me to start a new complaint process. I am a NHS doctor and had recently moved house. My kids were unable to sleep in a bed for 3 weeks and I hired a carpenter to fix the faulty product. I strongly advise people to use another company even IKEA labels their products and are motivated to fix their errors. I've had a terrible experience and hope to save you from a similar experience.
14 September 2026
Unprompted review
Reply from bedkingdom
Hi Adeeb,
Thank you for taking the time to share your experience. We are genuinely sorry for the difficulties you have faced with your Noomi Nora Triple Bunk Bed, particularly the missing labels, incorrect fixings and delays in getting the correct replacement parts.
We also understand how stressful this must have been, especially while settling into a new home and with your children waiting for their beds. We are equally concerned to hear your comments regarding the communication and the outstanding compensation.
Please be assured that a Customer Service Supervisor is personally looking into your case and reviewing the history of your correspondence to understand what has happened. We will contact you directly as soon as possible with an update and to discuss how we can bring this matter to a satisfactory conclusion.
We sincerely apologize for the frustration caused and appreciate the opportunity to look into this further.
Kind Regards,
Bedkingdom
Great product!
Great product, great timing, great delivery although I was within the next day delivery order cut off time but the bed was delivered the day after next.
29 October 2026
Reply from bedkingdom
Hi Jemma,
Thank you so much for the lovely 5-star review — we're delighted the product hit the mark and that delivery went smoothly for you. Comments like yours mean a lot to the team.
Denny from Bed Kingdom
Great delivery and fast was 2 screws…
Great delivery and fast was 2 screws missing but luckily I had ones in my tool box to use solid heavy bed well worth the money instructions easy to follow
29 October 2026
Reply from bedkingdom
Hi Claire, thank you so much for the lovely review! We're really pleased the delivery was quick, the instructions were easy to follow and you're loving how solid your new bed is. Sorry about the two missing screws, and great thinking with the tool box! If you ever need any spares, just get in touch and we'll gladly help. Enjoy your new bed!
Denny from Bed Kingdom
Delivery of bunk bedsArrived within the time slot was kept…
Arrived within the time slot was kept updated respected my property polite
29 October 2026
Reply from bedkingdom
Hi Carol,
Thank you so much for your lovely 5-star review! We're delighted the bunk beds arrived in your time slot, that you were kept updated throughout, and that our team were polite and respectful of your property. It means a lot that you took the time to share this.
Denny from Bed Kingdom
No samples received
29 October 2026
Reply from bedkingdom
Hi Andrew,
We're sorry to know that you haven't received your fabric swatches yet. We understand that these are important in helping you make a decision, and we apologize for the inconvenience.
We would like to look into this for you and check the dispatch status. We will be happy to message you directly to provide an update and ensure this is followed up.
Thank you for bringing this to our attention.
Kind Regards,
Bedkingdom
Great product, service not so
Product was good quality and happy with it however mossing item, have emailed Bed Kingdom and no response.
29 October 2026
Reply from bedkingdom
Hi Nicola,
Thank you for your feedback. We're pleased to hear that you're happy with the quality of your purchase, but we're sorry to learn that an item is missing.
We have checked our records but haven't been able to locate your email. We will get in touch with you today to understand exactly what is missing and help arrange the appropriate resolution.
We appreciate you bringing this to our attention and look forward to getting this sorted for you.
Kind Regards,
Bedkingdom
Awful company.
Awful customer
Service wouldn’t recommend! Bed turned up with wrong screws, they won’t help despite ringing them multiple times. Bed parts don’t fit together properly. Just awful company, spend your money elsewhere!!
29 October 2026
Reply from bedkingdom
Hi Jess,
We're sorry to hear about the difficulties you've experienced with your bed and understand how frustrating it must be to find that the screws supplied are incorrect and the parts are not fitting together as expected.
We are already looking into this and would like to get it resolved for you as quickly as possible. We have sent you an email regarding the issue, so please reply to us with the requested details. This will allow us to arrange the correct replacement parts and help get your bed properly assembled.
We appreciate your patience and hope to have this sorted out for you soon.
Regards,
Bedkingdom
Very poor they only ordered part of the…
Very poor,they only delivered part of the bed,I'm still missing another box and no update on when I'm to receive the other box
21 October 2026
Reply from bedkingdom
Hi Sinead,
We're sorry to hear that your bed arrived incomplete and that you have been left waiting for the remaining box without a clear update. We understand how frustrating this must be, especially when you cannot fully enjoy your purchase until all parts have arrived.
Please be assured that we are looking into this for you. We will contact you directly to discuss the missing box and provide an update on the next steps.
Thank you for bringing this to our attention.
Kind Regards,
Bedkingdom
We bought the Alice hotel bed
We bought the Alice hotel bed, for a guest bedroom and it is fabulous. It was relatively easy to assemble too. We bought a hybrid mattress with it, which also seems to be really good quality. The bed comes in quite a few boxes and it is worth checking the size before ordering, so you can get it upstairs. Delivery was fast and communication with Bedkingdom and the delivery company was excellent. We would definitely buy from Bedkingdom again.
29 October 2026
Reply from bedkingdom
Hi Cathy, thank you so much for your lovely review! We're delighted the Alice hotel bed is looking fabulous in your guest bedroom and that the hybrid mattress is proving such good quality too. Great tip about checking the box sizes for stairs, and we're really pleased delivery and communication went so smoothly. Enjoy your new bed!
Denny from Bed Kingdom
The beds actually arrived
The beds actually arrived . Ordered the same beds twice before..
29 October 2026
Reply from bedkingdom
Hi Trudy, thank you so much for the lovely 5-star review — and for ordering with us again! We're delighted the beds arrived safely for you this time. Sleep well!
Denny from Bed Kingdom
We ordered a 3 seater sofa
We ordered a 3 seater sofa, a cuddle sofa and 2 footstools on 19.10 on the premise of 48hrs delivery as promised on the website
We ordered on the Monday for delivery Wednesday. We were then told Thursday. Then a delivery slot was booked for Friday 23.10
I had rearranged childcare and work to accommodate this.
I then received a text at midday on the Friday advising that delivery was no longer available
I called the delivery company who told me that they had not even received the items yet!
After some back and forth with bedkingdom, I was told that I would get an update by the tuesday. 8 days after I placed the order.
After multiple calls from me and my partner chasing, we received the delivery on 27.10, 8 days for delivery rather than the 2 that were advertised.
I had asked for my £180 deposit back and was told that I would receive £30 back, thus was 9 days ago, and I have still not received that £30
The Couches are lovely, but the absolute battle to get them was such a headache, lack of communication unless chased by the customer
29 October 2026
Reply from bedkingdom
Hi Cur, thank you for sharing this — and we're really sorry the delivery was such a headache when you'd rearranged everything around the promised slot. We're glad the sofas themselves are lovely. We've processed the goodwill credit back to your original payment method; please allow a few working days for it to show, and if it hasn't appeared please get in touch with our team so they can chase it for you straight away.
Denny from Bed Kingdom
Very good service good product and…
Very good service good product and installation and assembly all 5*!
29 October 2026
Reply from bedkingdom
Hi Victoria, thank you so much for the lovely 5-star review! We're delighted you found the service, product, installation and assembly all top-notch. Sleep well!
Denny from Bed Kingdom
Very late order
Placed an order for a bed frame back in July, we knew that there was a maximum of a 30-45 day wait for delivery so we ordered our mattress accordingly. It actually took over 3 months for our frame to be delivered, resulting in us sleeping on a very expensive mattress on the floor for a very long time. Communication was good with customer service then, although the arrival date was not clear and changed several times. We were also offered a very small compensation of £20, however, now we are not getting responses from customer service in regards to us receiving our compensation after the delivery of the product which was only 2 weeks ago. Luckily the product is acceptable, but we will still not use this company again.
5 November 2026
Unprompted review
Reply from bedkingdom
We sincerely apologize for the significant delay in delivering your bed frame and understand how disappointing it must have been to wait much longer than originally expected.
We're pleased to hear that you are happy with the product itself, but we are sorry that the delay and the lack of follow-up regarding the agreed £20 goodwill compensation have affected your overall experience.
We would like the opportunity to put this right. Our Customer Service team will follow up on the outstanding compensation and ensure this is addressed as soon as possible.
Thank you for your patience, and we hope we can restore some of your confidence in our service.
Regards,
Bedkingdom
Customer Service? What's customer service
After a week of trying to get some faulty/not as described items returned and making it absolutely clear there was a 9 hour window of be available for a collection was arranged outside of that time. Message customer service and had a reply back of, we'll try.
Chased up 2 1/2 hours later as nothing had been heard and the message back was ".The courier will contact you for any update directly.
Please expect a nonfiction from the team."
Well nonfiction sounds the most accurate thing they've said yet, as nothing seems to be true or factual that this customer service department says.
Asked for the complain to be escalated and the response back from the higher level wasn't an attempt to resolve matters but more to tell me that I need to cooperate... Which is exactly what I've been doing. Unfortunately having to deal with a company that has no clue how to resolve matters promptly or reasonably or understand anything about customer service
Absolute mess of a company, avoid
4 November 2026
Unprompted review
Reply from bedkingdom
Hi Dave,
Thank you for your feedback.
We would like to reassure you that we have already requested the carrier to rebook your collection for Wednesday, 11 November, between 8am and 5pm, in line with your stated availability.
As previously explained, while we can request your preferred collection date and time window, we are unable to guarantee an exact collection time, as this is determined by the carrier's route and operational schedule. The carrier will provide an estimated three-hour collection window the evening before.
We appreciate your patience and understand how important it is to get this matter resolved. We will continue to monitor the arrangements and do our best to ensure the collection proceeds as requested.
Kind regards,
Bedkingdom
Good overall
There was about of a mix up with the mattress size so delivery was delayed but I was kept informed and all was delivered at promised time.
21 October 2026
Reply from bedkingdom
Hi Elizabeth, thank you for the lovely review. We're sorry about the mix-up with the mattress size, but we're really glad we kept you in the loop and that everything arrived when promised. Enjoy your new mattress and sleep well!
Denny from Bed Kingdom
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