Beanz Reviews 

I had an issue with placing an order for coffee beans via the website as it would not accept payment. I reported the issue and spoke to customer services who looked into the matter. The issue wasn’t resolved straight away but Nikeziwe gave assurances she would monitor the issue with the technical issue end keep me informed. As a gesture of goodwill I was sent a bag of beans free of charge which was appreciated. It took about 3 weeks to be resolved. Nikeziwe was instrumental in keeping me informed and the customer service she provided was excellent.

I took out a Beanz subscription after purchasing a Sage Dual Boiler (great machine) and am delighted I did so.

The subscription is good value and offered a way to try many different types of beans (you can specify your preferences), and I ended up preferring beans that I did not think I would.

Excellent service and I would certainly recommend it.

Coffee seems overpriced in order to squeeze money from their 25% discount for those joining having purchased a Sage/Breville machine. The lack of ability to rate each coffee on personal taste is also disappointing. I'm forgetting what I like/don't like.
I was also sent the wrong coffee one occassion but that issue was resolved well, and very quickly.
Overall - could do a lot better. I won't be sticking with them forever, but that 25% saving (up to £650) means that I'm not looking just yet as it's similarly priced to going direct, but all on one site.

Great help called Videocalled me through it and manged to fix my machine lovely lady

Always receive high quality freshly roasted coffee, highly recommend.

Fantastic service and v good coffee. I made a mistake ordering and they quickly put it right, even though it was my fault. Can't rate them highly enough.

Fantastic support team at Beanz. There were some issues with cash back. But the team supported me throughout until the cash back was sent into my account. Very happy with the team and resolution provided.

Although I receive great tasting coffee from beanz it is their customer service which stands out. Nikeziwe has assisted me twice in a timely and friendly manner which resolved the issue to my complete satisfaction. I couldn't ask for more.

Excellent customer service! I missed my parcel and it was sent back to the roaster. I got in touch with Beanz to ask if they can resend the coffee and got a quick response from Nikeziwe who sent a fresh batch of coffee, free of charge.

Bought a Sage machine with an offer of 2 bags of free coffee from Beanz.com. There were no choices for decaf so I messaged them. The two free bags arrived quickly and well packaged.

Nikeziwe replied that unfortunately decaf was not part of the offer. He then messaged me again and offered a complimentary bag of decaf which also arrived promptly. Very pleased with the customer service I received from Nikaziwe.

Great customer service, very happy with the way the customer support handled my request.

Coffee is very good, however customer service is a complete disaster with huge delivery delays. Now I have been without coffee for 10 days and customer service is saying I have to wait for up to additional 8 business days!! It is unclear what happened and why my order was not processed.

We frequently grab our Caravan coffee from Beanz, never had a problem with it. Arrives within a week freshly roasted, the cashback offer is great and works automatically.

I’ve been with Beanz for around 6 months and regularly source my coffee through them. I am very appreciative of their customer service (their response time, ability to understand and solve my queries).
I like the fact that all coffee bean brands are under one roof and I can try a variety.

...who wait.

I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, and was offered a replacement.

I've just started on that replacement and it was great. Nikeziwe at Beanz was super helpful and totally understood the issue and resolved in good time.

I'm happy to recommend from my first experience.

Customer service is abysmal! Endless calls and emails and acknowledgment that they were wrong but still fail to honour their suggested goodwill gesture. False promises and lack of communication and follow through. Regardless if the coffee is good or bad il take my business elsewhere.

Beanz is my top choice for the freshest coffee beans. I will continue to shop from here for life. The best company for fresh coffee beans ! Customer service is excellent. Never had better customer service than beanz!

I bought a Bambino machine October 2023 with an offer of £50 cashback for every 20 purchased up to a maximum of £200 within 2 years of purchase. Initially there was a problem starting the cashback so I assumed (wrongly) the 2 years started from the activation. I have just made my last claim for £50 which has been rejected. My problem is that the online account kept updating with every order towards my cashback so I assumed I was still qualifying.
I claimed in good faith but despite 10+ emails I was declined. So if your claiming cashback be aware the cashback status on your account might not be correct.

Customer service