Allianz Direct (Deutschland) Reviews 

Fast reaction, easy to access online all data.

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I moved to another country in EU and asked for a certificate of collision-free years, after many tries to talk to someone helpful on the phone. Since my contract ended with them, I couldn't do it online.
The certificate that I finally received didn't mention anything about the time that Allianzdirect was operating under Allsecur name. This resulted a much more expensive premium with the new insurance.
For the last two weeks I was trying to get in touch with the customer service to help me with that. Depending on whom I was connected to, I got "we can only do for Allianzdirect", or I was connected to a random person who didn't have a clue why I was connected to them or the customer service just hanging-up the phone on me. In my last try today, I was lucky to get connected to a very helpful lady which patiently solved my problem.
"Five Stars for the lady I talked to today and Zero Star for the overall experience."

Friendly interaction and good effort to answer my questions.

They are very convenient and efficient. No pressure or stress given.

terrible experience. no customer service at all, only ai

I’m disappointed with the response time. I sent an email and didn’t receive any reply for two weeks. I would appreciate more timely communication.

I had the opportunity today to contact them about my insurance concerns and found the representative extremely helpful, courteous and knowledgeable. The representatives explained everything clearly and resolved my question in just a few minutes. These days it’s hard to find fast and personal service, so I was impressed by both the representatives’ efforts and my overall satisfaction with their response. I will definitely refer them to friends who need reliable assistance!

I only can recommend! The customer service team is always professional and super helpful :)

Can't contact them, I wanted to request some consideration for 2 cars in the same insurance and to consider my insurance history in other European countries but it is impossible to reach them, no email on their website, when you call you get a bot speaking to you and asking you to speak German, you try the chat on the website you get a chatbot that immediately terminates chat when you ask for a live Agent.

They reached out to me after this complaint so I was able to communicate via email.

This does not change the fact that no email is available on their website.

Even though they are an online only simplified platform to provide competitive offers they failed to provide a good offer to an already existing client.

I highly encourage any prospective clients of this insurer to use platforms that compare prices and rates and current clients to do this every year a few weeks before the policy renews automatically.

I was able to find an option which includes a good comprehensive coverage cheaper than only the third party liability would be with Allianz Direct.

Can’t contact by chat, phonecall or email

This was my first time arranging car insurance in Germany, and I initially filled out the application incorrectly. When I called customer service, I was helped by Lars, who was really kind and patient.
He explained everything step by step in English and made sure I understood everything clearly. He even stayed on the phone with me while I completed a new application, just to make sure everything was done right.
I really appreciate the help as it made the whole process so much easier. Thanks again, Lars!

I’m 2 months waiting for a refund of 750 euros, I call them and nobody speaks English, if you read this my Versicherungsscheinnummer are DG201635341 “Schadenfreiheitsklassen“ SF18 and DG201635543 “Schadenfreiheitsklassen“ SF8, at the moment I’m SF 1/2 on both insurance, my wife spoke with you once and the assistant said she will solve the problem by sending the case to a superior department but nothing changed, I’m still waiting for my points and the refund.

Absence of electronic way of communication. You can either call or write a complaint, but ChatBot can only help with something that is already written or available as self-service.

I bought a car insurance from them in 2024, and it was my first car and insurance in germany. They increaseed my insurance by 27 euros without any reason (no accidents or claims). Their website is shit! there's no english version, and their customer support is also only in german. I have been logged out of my account for two months now and I because the recover code never arrives.

I experienced Tanja as a very experienced, professional and friendly person that could solve our problem almost instantaneously. Thx.

Used allianzdirect.de to check insurance options in Germany. The site is clear, prices are easy to understand, and getting a quote was fast. A solid and straightforward experience overall.

The Allianz team member was able to provide me speedily with the documents I required.

The colleague (Mr. Othman) understood my problem and helped me immediately. He was very professional and friendly in his tone, that is very impressive.

Worst English customer service. Trying to get someone on the phone for a week. Always get a crappy AI voice assistant on the line who says do it yourself on the website. But I need to add a family member to the contract but it's not possible on the website. The website says need help? Call us but I can never get a person on the line. So my wife now is still uninsured! Now I'm trying to go to another insurance company. Just don't go here if you cannot speak German.

-it's nice that you reach out to me here. It feels like you do want to provide good service. By this time we already went to another insurer. But please see this as a point of feedback to improve on. Like, a phone number to not get the annoying AI assistant or AI chatbot who cannot help me. In my case I really needed a human to help me also English.