AliExpress Reviews 

A package I ordered was reported by the local courier as undeliverable because my address was unknown? (Not my first time buying, and no issues previously). I tried following up but there were no contact details of the courier company available online for me to follow up. When I requested a refund from Aliexpress my request was turned down since I could not produce proof of non-delivery of the package. Make that make sense!!

Everything is fine as long as the correct item is delivered and on time.

If something goes wrong, that is not your fault, you're doomed.

In this case, I ordered 3 car grills, left, right and front. I waited 35 days for the order to deliver.
When it arrived, the order was incomplete. The seller had only sent the right and front. Left was missing.

I was offered a small partial refund. Not even an option for the missing part to be shipped???

To source the part locally, it would cost me double the amount I was offered as a part refund.

I messaged back with this information.

Due to the delay in communication and my car already being in the garage for so long, I ordered the missing part with next day delivery and sent everything to the garage so they could resume the repair.

A few days later they are insisting on a full return and to add insult to injury, I have to pay the return shipping upfront!?

Many more emails and live chats followed. I explained it's impossible for me to return, as the parts have been sent on to the garage.

Live chat agents tell me I'll receive a refund, then I receive an email telling me to return the item and threatening to close the case.

Absolutely shocking and disgraceful customer service.
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EDIT - In response to your reply

Completely fake concern (most likely AI generated). The email I received after this are the same, copy/paste responses. Neither the individual seller, nor AliExpress are interested in resolving anything. And they are in China so literally above any UK law.

Further to my previous review I did receive email from their"Customer Services". This is driven by their AI system. Whilst it is automatic it certainly is not intelligent. It responds with irrelevant standard paragraphs and request actions unrelated to your request - after which it reuses to accept your request to return / refund. BUYER BE WARNED - if you manage to get goods which are correct and undamaged - well done, but if you get anything you don't want to keep for whatever reason - you have no chance. Just check other similar postings.

Placing orders was so easy ,Communication was great with the sellers.any questions were answered very quickly.

Wanted to cancel an order m as I no longer needed it, they refused to let me cancel the order and quickly got it shipped in 1 hr of me complaining

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Updated 21/7
No need to investigate, just a simple warning to anyone reading this review

AliExpress uses online suppliers that are less than 50% reliable or legitimate. Expect a problem with shipping for many or most orders and constant delays and excuses. A lot of persistence is necessary to cancel and get a refund. I think since most orders are small that most buyers just forget about it and give up without a refund, which I think the seller hopes will happen. I used to order regularly from AliExpress but now I have given up completely. The suppliers need to be vetted by AliExpress and certified reliable, otherwise it is mostly a scam.

Have been using AliExpress for couple months now and find their suppliers, products and service excellent, including an occasion when I decided what I had ordered wasn't exactly what I wanted and the return process was extremely easy.

Some very good original items for sale and at great prices. Some items require an extra postage cost, eg cosmetics.
Difficulty viewing all items in an order.
Sometimes items in an order are posted separately. Also had difficulty returning an item that was not as described.

The range of product outstanding, the quality and pricing is excellent and that is why I placed the order. On the rare occasion, if I need to refund process is simple and easy.

Great product, speedy delivery. Thanks heaps.

I'm still waiting on an order i placed on June 5th. It's now July 17th. Ref number is 8211368575156790.

Was offered a promotional "buy 1 item for free + 1 item at a discount" so I proceeded to pick out my items and everything seemed fine. I ordered through Paypal. Receive confirmation on Aliexpress that order was processing and completed. Went back to order page and the items were still listed as not paid for yet and that I had to order both together (which I thought I had done - just following their instructions). No paypal confirmation or record of purchase, so obviously was not successful.

Attempted 2 more times and ended up back at the same place with the order saying completed, but also saying not paid for. Contacted support. Was told this sometimes happens and that I should add the items to my cart again and checkout, implying it was somehow my fault, then offered me a coupon which sent me to a 404 - page not found. Next day I get 4 different emails from support. One email telling me the order was fine and went through, another saying the order was closed due to not paying on time, another one saying I'd be refunded. Absolutely ridiculous. I checked the order page again. It clearly shows each item paid for by Paypal while on the same page saying that the orders were cancelled for failure to pay. Still no record of any payment made in Paypal. WTF. I sent a final complaint by email, with all the screenshots and information I collected as proof and have not heard back.

The gaslighting, the contradictions, no attempt to make things right... NOPE... I'll take my business elsewhere. Seeing these other reviews is even more proof to me that they cannot be trusted to so much as handle a simple email. I'll be deleting my account. I'm not sharing the order numbers here in this review because it doesn't even matter anymore. You have no intention of resolving mine or anyone else's issues.

By the way, when you have over 180,000 reviews with an overall score of 2.0, the problem isn't your customers, it's you. THAT can't be resolved with tone-deaf AI generated responses on every review made.

Update: And there it is, the canned reply to my review. Too late... I deleted my account and have no interest in dealing with you. You were given multiple chances. I was lucky. In the end, you didn't get my money. I'm more angry now seeing what other people are going through. Forget about me. Take care of these people who have lost money, time and sanity seeking REAL resolutions.

Update 2: They clearly didn't even read the review. I deleted my account, and they continue to send me promotional messages and more of the same AI generated crap, even after unsubscribing from their emails and telling them to stop emailing me. What is wrong with these people? I've never seen anything like it.

If you're still considering buying from them... in 2022, the Office of the United States Trade Representative added AliExpress to its list of Notorious Markets for Counterfeiting and Piracy.

Placed an order (first time user) and paid for it via PayPal. PayPal acknowledged order, provided a transaction ID and Invoice ID and the money was debited. No order was recorded in my AliExpress account, I left it a few days assuming that the system would catch up but it didn't. First tried to use the almost unusable chat to find out what had gone on and subsequently very slow email. In all cases day after day they just sent a screenshot of the find account button even though I had access to my account. After a week of this I raised a PayPal case and I await to see if my money is returned. I recommend avoiding this site despite the enticing prices, I have concluded based on the lack of customer support that the operation is a borderline scam.

I have been great experience with AliExpress.. they are shipping management is very fast and good delivery . Thanks for super experience I ordered a little hot bag.

AliExpress support is a joke! Lies, endless loops, and zero help!!
AliExpress support doesn't do its job at all! They just "feed you promises" to escalate your case, but nobody actually transfers anything. It is an endless loop of identical, robotic auto-responses that only work in one direction: "send us this, send us that".
My tablet is a confirmed counterfeit (verified by AIDA64). AliExpress even admitted it is fake! I have already uploaded all possible video and photo evidence.
Now they demand that I pay my own money to ship it back to China. First of all, I will not pay a single cent to return a scammer's counterfeit. Secondly, it is legally impossible: our local postal services have strict bans on shipping lithium batteries abroad. I already provided official refusal documents from several carriers!
I do not want your useless coupons. I demand my money back for this fake item. Stop this endless game and issue my refund! I absolutely refuse to accept any of your useless discount coupons—I demand a full monetary refund to my card immediately, strictly following your own I absolutely refuse to accept any of your useless discount coupons—I demand a full monetary refund to my card immediately, strictly following your own policy. #1120107362471902
UPD: Stop lying! Your email support is a total dead end and working as a one-way street. It does NOT accept any incoming replies from me! I cannot answer your emails because your system blocks it. Stop trying to hide from the public view. You already have all my videos, photos, and official carrier bans. Raise the full file and issue my monetary refund here, do not send me back to your broken email loop!

Order was for a car door electric window switch and a watch strap arrived!
Regular updates on delivery, but annoying supply of goods.
I will not use these again.

SCAM SCAM SCAM Don't ever think your going to get your return postage back. They ask you for proof of shipping several times then tell you that the documentation is insufficient. Absolute thieves.

I would give 0 if It was possible. 3 months still no parcel and still arguing for refund. I have had about 12 parcel's from china in the time it's taken to sort this. STAY AWAY