Alexander Hall Mortgage Advisers Reviews 

6,977
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 611 reviews, reviewers overwhelmingly had a great experience with this company, consistently showcasing the outstanding level of personal attention they received. Customers frequently praise the staff and brokers for being extremely helpful, professional, and genuinely supportive throughout every single step of the mortgage journey. Some reviewers were happy with the remarkably fast response times and efficient service delivered when securing their property loans. People also noted that advisors explained complex financial options clearly, answered every question patiently, and made the entire procedure completely stress-free. Consumers appreciate the transparent communication and dedication shown by the team when handling even the most complicated cases successfully.

What people talk about most

Staff

Customers had positive experiences with staff, praising their professionalism, dedication, and clear... See more

Service

Clients share positive opinions on service, highlighting an exceptionally smooth, quick, and well-managed... See more

Customer service

Users describe positive interactions with customer service, noting that representatives provide clear... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is consistently prompt,... See more

User experience

Consumers find user experience to be positive, noting that the entire process is remarkably smooth, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mario provided exceptional service from day one. He was incredible to work with, extremely responsive, proactive and guided us smoothly through every step. Thanks to his hard work, we were able to... See more

Rated 5 out of 5 stars

Its our second time using services provided by Alexander Hall Mortgages. Especially Bradley Lodge and his team. Could not praise Bradley enough for his professional and transparent approach to the w... See more

Rated 5 out of 5 stars

I needed some life insurance cover to mitigate the financial risks for my wife of our mortgage payments. I am well past pensionable age, sadly! Hatice Karadal quickly established our needs, and source... See more

Rated 5 out of 5 stars

Andrew is absolutely wonderful! He is so helpful and trustworthy. He always makes time to explain things and really wants the best for you. Can't recommend him enough! I am so very grateful that helpe... See more


Company details

  1. #3 of 88 best companies in Mortgage broker

Written by the company

We help you find the most competitive deal on the UK mortgage market, and we make the whole process as simple and stress-free as possible. We look at your situation, then search to find the deal that best matches your needs. Whether you're based in the UK or overseas, we're here to help. Call us for a chat on the phone, drop into one of our London offices or get things done via the web. It's entirely up to you.

Why Choose Alexander Hall Mortgage Brokers?

Written by the company

Expert advice you can trust
Expert advice you can trust We're totally impartial and focus on finding the perfect mortgage to suit you.
Whatever's easiest for you
Drop into a branch, call us or go online. We're flexible to fit around you.
Hassle free all the way
We deal with lenders on your behalf, so everything from paperwork to negotiation is stress-free.
Choose from the very best deals
We work with all lenders, big and small to give you exclusive access to a comprehensive range of mortgage rates.
Supportive and friendly
Our highly experienced advisers make the entire buying process painless by taking all the work off your hands.

Further consideration

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THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME.YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR ANY OTHER DEBT SECURED ON IT. We do not charge a fee for residential mortgage advice. We charge an administrative fee for processing each of your mortgage contracts; our fees only apply when you decide to go ahead with an application. For standard residential mortgage contracts the typical fee is up to £499, subject to the complexity of the case and the lending solution required, and is payable on application. Other fees apply for BTL and Offshore mortgages, for full details please use the link below to view our Terms of Business. https://www.alexanderhall.co.uk/i/pdf/terms_of_business.pdf

Contact info

5.0

Excellent

TrustScore 5 out of 5

7k reviews

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Replied to 100% of negative reviews

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5.0

All reviews

(6,977)

563 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely recommend

I would absolutely recommend Alexander Hall. Inder was so helpful and responsive, and guided me through all the steps of porting my mortgage. Thank you so much!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Inder Toor

Inder made the daunting task of taking out your first mortgage feel like a straightforward, clear, and highly personal experience. He took the time to explain every step in a way that was easy to understand, made the process very structured, and any questions or concerns I had were addressed almost immediately, which gave me a lot of confidence throughout the process. Really grateful that I got to work with him on such an important thing

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Toby Finzel was exceptional throughout…

Toby Finzel was exceptional throughout my re-mortgage. My circumstances were not entirely straightforward, but he took the time to understand them fully and found the right mortgage lender for me. He was knowledgeable, helpful and reassuring throughout the entire process. I would highly recommend Toby and Alexander Hall.

1 September 2026
Rated 5 out of 5 stars

Amazing experience

I had a very positive experience working with Jason throughout my mortgage application.

He was professional, responsive, and very clear in explaining each stage of the process. Whenever I had questions, he was patient and took the time to explain the available options and what would happen next, which made the whole process much easier to understand.

Jason also kept me updated throughout the application and was always easy to reach when I needed help. Most importantly, he made what could have been a stressful process feel straightforward and well managed.

I’m very pleased that my mortgage offer has now been approved, and I really appreciate Jason’s support and guidance throughout the process.

28 August 2026
Rated 5 out of 5 stars

Excellent service from Jack and Rowan

Excellent service from Jack and Rowan. Guided me trought the whole process from arranging the best mortgage package to settings up an income protection and life insurance cover. All at very competitive rates. The team was always available when I had any questions. Was a pleasure working with the team and look forward working with them again

11 August 2026
Unprompted review
Rated 5 out of 5 stars

I just wanted to say a huge thank you…

I just wanted to say a huge thank you to William Storey, our Mortgage advisor. He has been outstanding from start to finish and would recommend this firm. He’s been outstanding and gone above and beyond in not only helping us with the mortgage but following up as well. Great service

27 August 2026
Unprompted review
Rated 5 out of 5 stars

I had such a positive experience…

I had such a positive experience working with Molly at Alexander Hall. From start to finish, she was incredibly helpful, professional and responsive, and made the whole mortgage process feel straightforward and stress-free.
Molly was always quick to answer any questions I had, kept me updated throughout, and explained everything clearly. I really felt supported at every stage!
I couldn’t recommend Molly highly enough. Thank you so much for all your help and for making what can be quite a daunting process such a smooth experience!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Mario provided exceptional service from…

Mario provided exceptional service from day one. He was incredible to work with, extremely responsive, proactive and guided us smoothly through every step.
Thanks to his hard work, we were able to secure fantastic product with no hassle.
If you need a reliable, top tier, professional mortgage adviser, go with Mario. 5 stars no doubt.

21 August 2026
Rated 5 out of 5 stars

Strongly recommend

Alston was incredibly responsive throughout the entire process. He clearly explained each step of the buying process and provided helpful guidance on timelines, which was particularly valuable as a first-time buyer. He was always available to answer questions and provide support, even though it took nearly a year to find the right property. Overall, a great service.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Patrick

We have used Patrick to assist us since we bought our property 5 years ago and every time he is there every step of the way with help and advise and always fully explains everything to us.

We will continue to use Patrick for all of our mortgage advise and recommend him to anyone looking for a mortgage broker.

16 August 2026
Rated 5 out of 5 stars

Andre Da Silva from Alexander Hall

Andre Da Silva from Alexander Hall was very helpful and gives me a great customer service he works good with myself to get me a brilliant mortgage product good experience.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Ahmed provided outstanding service and…

Ahmed provided outstanding service and secured us a mortgage offer. He was very proactive and worked hard to find us the best rate. He explained every step clearly and found a fantastic rate. We felt supported the entire time, and his communication was prompt and professional. We could not have asked for a better experience. Highly recommended to everyone!

7 August 2026
Unprompted review

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