Absolutely thrilled with my order from About You! Fast delivery, beautiful packaging, and the items are even better than I expected. Highly recommend!
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Review summary
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ITS A DREAM BRAND, and they have my respect This is the Brand! ABOUT YOU They have the most caring support Team, i just talk with Fabio from About You, they will be so nice to you, resolve all... See more
This company is perfet for me. All the clothes and acessories are excelent and beautiful. Very special for everyone.
I ordered a jacket and it was delivered quite fast. As it was not what I wanted, I returned it and the process was fast, no extra charges and the refund was made smoothly.
Contact info
Domstrasse 10, 20095 , Hamburg , Germany
- 800 780 033
- apoioaocliente@aboutyou.pt
- www.aboutyou.pt
4.2
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 month
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I haven't received the order after 2 weeks. And it hasn't even been shipped, it just freezes at the processing stage after the order is placed.
I ordered the product on August 3rd, today is August 17th and my order has not even been shipped yet and it is clear whether it will be shipped at all.
1. Delivery time is disrupted.
2. You can't even cancel an order!
3. You don't know when you're going to get it.
This was my first experience with this site and my last!
3 August 2026
Unprompted review
First time using them and my last
First time using them and my last. Quality of clothing poor. Was missing a belt from a dress. Customer Service very slow to respond from the initial Chat and won’t be resolved due their rigid policies.
3 August 2026
Unprompted review
Everything's fine!
Good prices, fast delivery, easy returns, never had a problem.
6 June 2026
Unprompted review
There was a little stain on the nike…
There was a little stain on the nike Cortez I ordered. But for the price it was worth it.
24 June 2026
Unprompted review
Great opportunity to buy branded goods…
Great opportunity to buy branded goods at reduced prices
15 June 2026
Unprompted review
Terrible - No Locky Code and No help received at all
No help received at all, terrible customer experience!!!
My parcel was delivered to a Locky locker, but I never received the PIN or QR code needed to collect it. ..Like, duh?
I have spent now over 2 days trying to get help through WhatsApp, email, contact forms and the website bot, from CTT, Locky AND About You. Either nobody replies or I am sent in circles and told to contact the same channels that are already ignoring me.
The parcel is sitting in the locker and I can't collect it because nobody will send me the code or actually help solve the problem.
Absolutely unacceptable practice, first of all sending an item WITHOUT the code? And bad customer service tops it.
10 June 2026
Unprompted review
Reply from ABOUT YOU
Dear Laura,
Thank you very much for your message. We are sorry to hear about your experience with your purchase process at ABOUT YOU. Customer satisfaction is very important to us, and therefore your experience does not reflect the quality standards we strive to provide.
In order for us to investigate the matter in detail, we kindly ask you to contact our Customer Care team by email at apoioaocliente@aboutyou.pt and provide your order number and any relevant information regarding your case. Once we receive these details, our team will be able to assist you and work towards a solution.
We would like to apologise once again for not meeting your expectations. We are constantly working to improve our processes, and your feedback is extremely valuable to us.
Kind regards,
The ABOUT YOU Team
No goods, no refund, no assistance!
Order aypt-685-380301257 from 18.05. 2026. Total amount 225.25 €. CTT confirmed that I even did not get the order. So I have neither received ordered goods nor a refund, and AboutYou "customer service team" has provided no any assistance. Even their chatbot KAI suddenly went blind, deaf and mute- Pedido nº23762004.
18 May 2026
Unprompted review
Reply from ABOUT YOU
Hello,
Thank you very much for your message. We are sorry to hear about your experience with your purchase process at ABOUT YOU. Customer satisfaction is very important to us, and therefore your experience does not reflect the quality standards we strive to provide.
We escalated the matter internally and have been informed that your refund has already been processed. Therefore, the amount should reach your account very soon.
We would like to apologise once again for not meeting your expectations. We are constantly working to improve our processes, and your feedback is extremely valuable to us.
Kind regards,
The ABOUT YOU Team
Nothing went wrong
Nothing went wrong. The products arrived on time. Great quality, as expected.
30 May 2026
Unprompted review
Good quality of the product
Good quality of the product , delivery service not so good...
14 May 2026
Unprompted review
Quick delivery, good prices and variety of items.
6 May 2026
Unprompted review
A full month has passed without any…
A full month has passed without any resolution regarding my return. This was my last time shopping here; I was essentially forced to keep two items I didn't want. Save your money and shop elsewhere.
30 March 2026
Unprompted review
Reply from ABOUT YOU
Hello Vanessa,
Thank you very much for your message. We are sorry for what happened with your purchase process at ABOUT YOU. Customer satisfaction is very important to us and, as such, your situation does not meet our service quality standards.
We hope the situation has already been resolved.
We would like to apologize once again for not being able to meet your expectations. We work every day to improve our processes, and therefore your feedback is essential.
Kind regards,
The ABOUT YOU team
I Ordered a Backpack, They Sent Women's Pants. They're Trying to Keep My €106.25
I ordered a Kapten & Son 'Banff' Backpack for €106. Instead, About You mistakenly sent me a pair of women's pants that are definitely NOT worth €106. I require the backpack for a trip I have coming up. But after speaking with an online agent and providing photo proof of their error, customer service refused to send me the backpack, saying I must place a completely new order. (which wouldn’t arrive in time for my trip.)
Furthermore, Customer Service won’t refund my €106 until they get the pants back. And I have to take the pants to the post office to return them. So, in practice, my money is being held hostage.
I told customer service I expected them to do the following:
1. Send me the correct item (backpack) via express mail, to rectify their error
2. Schedule a pickup at my home for the pants via CTT or another carrier, if About You wants them back - as I don’t have time to fix About You's mistake, as I am a person and About You is a corporation
They said no, that they couldn't do that. About You made a mistake and expects me to fix it, or will keep my money. I’m shocked and believe this is a legal issue. A lawyer actually told me I SHOULDN'T return the package myself as then I can be held accountable if the item is lost in the mail. In that case, I wouldn't have my backpack, the random pants, OR my €106. I don't think About You is an ethical company at the point, but I do believe they may not be acting legally, either.
13 March 2026
Unprompted review
Reply from ABOUT YOU
Hello,
Thank you very much for your message. We are sorry for what happened with your purchase process at ABOUT YOU. Customer satisfaction is very important to us and, as such, your situation does not meet our service quality standards.
We would like to apologize once again for not being able to meet your expectations. We work every day to improve our processes, and therefore your feedback is essential.
Kind regards,
The ABOUT YOU team
The value and quality of the products…
The value and quality of the products are amazing and the price very accessible.
17 February 2026
Unprompted review
Perfect packadge fast delivery
26 February 2026
Unprompted review
A lot of variarity
A lot of variarity, good promotions , good brands .
22 February 2026
Unprompted review
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