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OriGym Reviews 

5,345
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 599 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, knowledgeable staff who provide clear guidance, friendly attitudes, and make everyone feel comfortable and confident throughout their training journey. People note that the learning portal and educational materials are exceptionally easy to use, while responses to course questions are remarkably prompt. Some people were dissatisfied with the lack of communication and support regarding payment processing as well as frustrating assignment grading delays. A few reviewers also reported difficult interactions when trying to reach customer service or attempting to resolve administrative issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising instructors and assessors for being supportive,... See more

User experience

Consumers find user experience to be positive and deeply rewarding. Reviewers frequently highlight that... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional and helpful staff who... See more

Service

Users describe positive interactions with service, praising the amazing advice, support and overall great... See more

Response time

Customers consistently note positive experiences with response time, highlighting super quick feedback and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently passed my Level 2 in Liverpool, The day was great and I especially want to give a special mention to Morgan. It was quite a nerve racking situation initially but she made me feel at ease from... See more

Rated 5 out of 5 stars

Kate is an amazing instructor. With her teaching attitude and personality, I felt relaxed and inspired. During the weekend, I attended two workshops; both encouraged me, and I enjoyed them. I felt Kat... See more

Company replied

Rated 5 out of 5 stars

I was feeling so nervous with my exam coming up and spoke to Lexi and immediately felt so reassured. She was able to answer any of my concerns and never made me feel like any question was a silly ques... See more

Rated 5 out of 5 stars

At the time of enrolling with OriGym I was talking to a few other companies about becoming a gym instructor. Most of them didn't really give me much time or feedback. However OriGym took a deep intere... See more


Company details

  1. #26 of 95 best companies in Career and Education Provider
  2. #32 of 121 best companies in Educational institution
  3. #34 of 235 best companies in Fitness and nutrition
  4. #24 of 55 best companies in Training Centre

Written by the company

OriGym is the UK's #1 education provider in the health and fitness industry, offering Ofqual-regulated, accredited and internationally-recognised qualifications in disciplines such as Personal Training, Sports Massage, Yoga, Nutrition, and more. We are a ‘CIMSPA Enhancing’ training provider with the most 5 star reviews in the industry. We were named winners of ‘Training Provider of the Year’ at the 2024 & 2025 British Fitness Awards, runner-up for ‘Education Facility of the Year’ at the National Fitness Awards, and are currently finalists for UKactive’s ‘Education Programme of the Year’ 2026. We’re committed to providing our students with unrivalled support throughout their studies and into their career. That’s why we invest in the highest-quality learning materials and offer all students expert career support, including business and marketing resources, access to our jobs board and guaranteed job interviews for PT’s. Students can choose between a range of flexible study options and get unlimited access to support from our experienced tutors, who are available 7 days a week. All courses are available with 0% finance, ensuring that our outstanding training is available to all aspiring health and fitness professionals.

OriGym

Written by the company

Transforming Lives Through Educational Excellence
We empower health & fitness professionals with the resources they need to positively impact lives!

Contact info

Promotion box for OriGym

Awarding-winning training

Launch your fitness career with the UK's highest-rated provider.

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(5,345)

569 reviews in the last 12 months

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Rated 4 out of 5 stars

Kirsty Evans was top tier!

Kirsty Evans was top tier!

I don't usually go out of my way to leave reviews, so the fact I'm writing this says a lot.

I had my Level 2 and Level 3 practical assessments with Kirsty Evans over the weekend, and she made the whole process so much better. She kept everything calm, was extremely helpful from start to finish, and put everyone at ease right away.

Assessments can naturally be stressful, but her approach made a massive difference. Huge credit to Kirsty and the OriGym team—couldn't have asked for a better assessor!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Level 2 practical assessment

Had my level 2 practical assessment, was really nervous going into it, Paul was ace and really calmed my nerves and supported me through it. Once started didn’t feel like an assessment at all, and felt really comfortable going through it!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Carla 😇

Carla’s workshop 2 inspired me to do my Yoga assessment, she had the confidence in me when I didn’t have it in myself. She believed in me so much I was encouraged to do my assessment which I am so happy I did as I passed and learnt a lot on the day. Carla is kind and compassionate extremely patient and I will be forever grateful 🥰

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Level 2 Assessment

Recently passed my Level 2 in Liverpool, The day was great and I especially want to give a special mention to Morgan. It was quite a nerve racking situation initially but she made me feel at ease from the moment I met her. She is an absolute credit to Origym - so helpful, knowledgable and gives great advice which was very appreciated. All of the team were lovely and I feel much better about my upcoming Level 3 assessment!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I was feeling so nervous with my exam…

I was feeling so nervous with my exam coming up and spoke to Lexi and immediately felt so reassured. She was able to answer any of my concerns and never made me feel like any question was a silly question, even when I thought it was. So thank you Lexi - I really appreciate all your help.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

100% satisfied with the whole package

At the time of enrolling with OriGym I was talking to a few other companies about becoming a gym instructor. Most of them didn't really give me much time or feedback. However OriGym took a deep interest in my career change and regularly spoke with myself at all times. I am coming to the end of Level 2 and just about to start Level 3 and every time I have questions it has been really easy to speak with a tutor or advisor and they all have been nothing short of being helpful (Paul Sutherberry was very helpful and gave me some great advise), friendly and professional. Not to mention the Learning portal is easy to use and complete modules and assignments as well as being able to download all my learning documents. Would definitely recommend OriGym.

3 September 2026
Rated 5 out of 5 stars

I recently completed my level 2…

I recently completed my level 2 practical assessment in Liverpool and it couldn’t have been a better experience especially due to Morgan who assessed me, she made me feel at ease straight away, explained everything clearly and thoroughly and on top of that was such a lovely person. This was my first time meeting a member of origym’s staff and if Morgan is anything to go off what a great a company to do your course with!

3 September 2026
Rated 5 out of 5 stars

I completed my Level 2 assessment…

I completed my Level 2 assessment today. I was feeling overwhelmed by the volume of information I needed to remember during the assessment, but I had a call with Paul yesterday who helped me run through the assessment criteria and answered the (long list) of questions I had. I went into the assessment today a lot calmer and more relaxed, and I was relieved to see Paul at the assessment centre this morning, who put me at ease before we started.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Great chat with Lexi

Great chat with Lexi, easy to talk with and very knowledgeable, I was confused and 5 mind with Lexi understood it. Thank you once again, would recommend her help!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I have to thank Teacher Kate

I have to thank Teacher Kate; she is always very helpful and attentive. Since English is my second language, I appreciate how OriGym adapts to the needs of diverse students. Thank you very much.

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Awful!

I honestly wish my family member had seen the reviews before signing up.
She is going through one of the most difficult periods of her life, completely beyond her control, and simply cannot continue with the course. She explained everything to the company and asked to cancel, especially as she had completed very little of the programme.
Instead of showing even a small amount of compassion, they refused. It feels as though the only thing they care about is taking your money.
At a time when someone is already struggling, they have made the situation so much worse. I am genuinely shocked by the lack of empathy shown and cannot understand how a company can treat people in such difficult circumstances this way.
They say it is their company policy not to do refunds - every company at their own discretion can do refunds!

1 September 2026
Unprompted review
OriGym logo

Reply from OriGym

Thank you for taking the time to share your feedback. We are sorry to hear about the difficult circumstances your family member is experiencing.

To clarify, all enrolments include a 14-day cooling-off period during which a full refund can be requested. As this enrolment took place in March, the request falls outside of that period and has therefore been reviewed in line with the terms agreed at sign-up.

Our team has offered a number of support options, including a payment pause and an extension to the course access period, to help provide additional flexibility during this time. We remain happy to discuss these options further and provide any additional guidance that may be helpful.

Rated 5 out of 5 stars

Module help

I needed help around a final module as I had received a great job offer.
I was really stressed about it but spoke to Rhian and she helped sort the issue out! I am so grateful for the help and support I received!

1 September 2026
Unprompted review
OriGym logo

Reply from OriGym

Thanks for your feedback! We’re glad our tutor provided the support you needed in a timely manner.

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