nesto mortgages Reviews 

I chose Nesto because I was expecting professional guidance through my first mortgage renewal. Instead, working with mortgage advisor William Paulon, I ended up having to manage much of the process myself and incurred over $1,300 in additional interest waiting for the transfer to complete.

My renewal application was submitted to a lender in January and I signed the commitment on January 29. After that, communication largely went silent until I followed up myself on March 3. Nesto's subsequent review confirmed that my application was moved to a different lender and submitted for underwriting on March 12, which was just 18 days before my existing mortgage matured on March 30. The transfer ultimately didn't complete until April 15. I was not adequately warned about the risk of this lender change delaying the transfer. This resulted in more than $1,300 of additional interest.

When I asked Nesto to reimburse this cost, they refused. I also explicitly requested that my complaint be escalated, but that request and my subsequent follow-up were not addressed promptly. Nesto ultimately acknowledged that the escalation should have been handled sooner, but still refused to compensate me.

I acknowledge that William did get me a very good rate; however, that shouldn't be his only job. I was counting on him to manage the process, communicate proactively, and make sure I understood material risks. In my experience, William and Nesto failed on these fronts. The lower rate was not worth the stress, time, and additional costs. I would not use Nesto again.

I have made 11 RE transactions in the past ~20 years and never have I ever gotten the quality service, attention, and efficiency (and discount) that Nesto has provided us. Our mortgage advisor (Marc-André Piché) was outstanding. Request him by name before he gets promoted, LOL! I will recommend Netso to anyone looking for RE financing. Kudos!

Me and my wife can only speak with the biggest gratitude towards Elisha Salazar in the way he handled our mortgage from the beginning until it was paid off.
He helped us during Covid when we were sick and was available during the whole process with the smallest detail.It truly felt like we had a family member at Nesto helping us!

Elisha that's very professional and respectful during our interactions either on the phone or in our emails. I especially appreciated his honesty when it came to interest rate when I was renewing my mortgage.

I had a great experience with Nesto. When we wanted to make changes to the mortgage, E.D. Salazar, a Senior Mortgage representative, made the entire process easier by fully explaining what needed to be done. He was professional, friendly and supported us during the whole process. Communication was excellent; he kept us updated and the changes were completed in a timely manner. I would definitely recommend Nesto.

Its my second time using Nesto and I had a good experience both times. This time, I worked mostly with Karun Khanna and he was really patient, quick to respond and truly helpful along the whole process. I had many questions throughout and he always took the time to respond in a timely manner, even on weekends! Karun made this experience smoother and I recommend him and Nesto to anyone looking for mortgage needs.

Elischa has been great through out the whole process. He was responsive and gave really good advice.

Working with Nesto to secure our first mortgage as first-time home buyers has been a great experience for my wife and me. Jeff was excellent at communicating and getting our application through the approval process. They worked with extreme efficiency to meet our timeline. I highly recommend Jeff and the team at Nesto!

Started a mortgage application online, but changed my mind. Not happy putting so much personal info online for a company I'd never heard of. So I stopped the application. Now, 3 months later, Nesto are still phoning me every single day. They finally left a voicemail which I didn't bother returning. You'd think that would give the message that I'm not interested, but no, still they keep phoning me. Now it's harassment. Don't ever give this horrible company your details.

I have dealt with Nesto a few times in the last 5 or so years. They now hold our mortgage and we just arranged a HELOC which will allow us to tackle a few new projects. Everyone has been amazing, especially Louis, Navraj, Selvina, and Eliane. Highly recommend.

The sales team at Nesto was professional, responsive, and helpful throughout the initial stages of the mortgage process. Unfortunately, my experience with their compliance and underwriting team was extremely frustrating.

I am a small business owner, and I was repeatedly told that my file was more complex because I am self-employed. While I understand that self-employed borrowers require additional documentation, the process felt disorganized and inefficient. Over the course of nearly 70 emails, I was repeatedly asked for documents and explanations that had already been provided. It often seemed as though submitted files were not being reviewed carefully before further requests were sent.

Nesto promotes a best-in-class online portal, but after the initial intake process, most communication occurred through lengthy email chains. Documents were submitted multiple times, explanations had to be repeated, and requests frequently resurfaced as though previous communications had not been reviewed.

Mortgage underwriting is naturally detailed, and I expected to provide extensive documentation. My frustration was not with the requirements themselves, but with the apparent lack of coordination and the difficulty the team seemed to have processing a self-employed applicant's file efficiently. The experience created significant and unnecessary stress during a time-sensitive home purchase.

Based on my experience, I would not recommend Nesto, particularly to other self-employed business owners seeking a smooth and organized mortgage process.

Working with Nav and Jeff was honestly such a reassuring experience during what could have been a very stressful process. When I was struggling to find hope with securing funding, they stepped in with confidence, professionalism, and genuine care.

Their attention to detail was exceptional — they took the time to thoroughly review every part of my application and ensured nothing was overlooked. They were incredibly patient throughout the process, always willing to answer questions, explain next steps clearly, and provide guidance whenever needed.

What stood out most was their communication and reassurance. They kept me informed every step of the way and made me feel supported during moments of uncertainty. Their responsiveness, knowledge, and dedication truly made all the difference.

I’m extremely grateful for their hard work and would highly recommend Nav and Jeff to anyone looking for a mortgage team that is knowledgeable, trustworthy, attentive, and genuinely invested in helping their clients succeed.

Slow response times, if I get one at all, had to ask several times to get a renewal completed for the date. I don't know what's going on there, the staff always apologize but they sure seem stressed out.
Edit after nesto response. One of your employees said to move my mortgage, they didn't want to tell me about why. My mortgage is moved.

We received an amazing service from Olivier Filion at Nesto. This was our 2nd mortgage with him. When saw our dream house online, we knew it would sell fast so we had to act quick. An hour later we were on the phone with Olivier, had our prequalification and were able to make our offer the same day. The next steps went super smoothly and Olivier and his team went above and beyond to make sure everything would be on time. Thank you Olivier ! Sam and Catherine

This is our second time using Nesto. Karun Khanna helped us switch lenders for a better 3-year rate, making the process smooth and professional.
Despite my initial nerves about using a digital broker, the service was excellent both times. Highly recommended for great rates and support.

Have been trying to get in touch with this company for over 2 weeks after I was told they would contact me within 48 hours. My mortgage was renewed last year and upon receiving my annual statement I see another persons name on it joint with myself and not my late husbands estate. We will be going to governing authorities here in Ontario to gain further guidance and seeing legal counsel advice. If you haven’t signed in the dotted line I would take your business to a bank where you can physically sit with someone when something like this goes bad.

I had the pleasure of having Jeff as my mortgage specialist. I have bought a house before this and what I can say about this experience is it didn’t just feel like another transaction. Jeff was there for me through every step and checked in on everything. Way more smoother than a bank and actually felt appreciated and not transactional. Another mortgage specialist named Eliana was there to help with all my documents as my case manager as a little special. I appreciate all the time they took in helping with my mortgage and highly suggest them to anyone in the future

While everything may seem promising at the beginning, NESTO often appear willing to offer you everything regardless of how strong your credit is or how much equity and assets you have. However, their focus is not on financially stable clients; instead, they tend to target individuals who are on the edge but able to pay last dollar they have, as these clients are more likely to accept higher interest rates.

The moment they realize you are exploring other options, especially if you have good credit, they may close your file, often providing unreasonable or unclear excuses. This typically happens because they do not see the opportunity for maximum profit.

It is important not to rely on a single lender. Consider working with multiple mortgage brokers or Banks to compare options. Keep in mind, NESTO are not miracle workers, but rather businesses focused on generating profit.

Worst service ever . Staff are all novice in the bussiness with little or no experience. They are a waste of time

We are very happy so far with Nesto, the process has been so easy and they give very clear instructions. I have dealt with both Joe and Nav, and have only great things to say about the experience!! I love how things progressed so smoothly and quickly. Not easy to get great customer service most days, so I appreciate how Joe and Nav were both always available and had the answers right away! Awesome Experience