Lucy had been amazing. Prompt, thorough, attentive. She listened to what we needed. She coordinated and organized to make sure our considerations were addressed. Our schedule is intense and rather spo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are so relieved to have found Nanny&Butler! They really understood our family’s needs and guided us every step of the way. Thanks to Serena and the team, we found the perfect nanny who fits beautif... See more
Company replied
I Love this agency because I always feel heard. They are personable and you don’t just feel like a number, like you do with some other agencies. The staff are knowledgeable and listen to you. They re... See more
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Had a very positive experience finding our Nanny/Housekeeper with the help of Nanny&Butler. She has been with us for the past year or so. We really appreciated the care and attention to our family's r... See more
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Company details
- #4 of 6 best companies in Talent agency
- #9 of 15 best companies in Human Resource Consulting
- #15 of 24 best companies in Recruiter
- #19 of 38 best companies in Recruitment
About Nanny & Butler
Written by the company
Nanny & Butler is a global search consultancy leader in the placement of Private Household Staff, Childcare Specialists, Family Office Staff and Yacht Crews worldwide. With 20 years’ experience, we are the go-to Nanny and Domestic Staff Agency for UHNWIs, Billionaires, Royals, High-Profile Families, High-Flying Professionals and Celebrities worldwide, providing a complete, bespoke service that offers quality placements, honesty, efficiency and utmost privacy. We can find the very best staffing solutions for your home, country estate, yacht or family office, whether you need an efficient Housekeeper, a multi-tasking Domestic Couple, a skilled Private Chef, or a capable House Manager.
Nanny & Butler is a trusted Nanny Agency, and we take pride in selecting the best candidates available, including Nannies, Rota Nannies, Bilingual Nannies, Special Needs Nannies, Norland Nannies, Governesses, Maternity Nurses,Tutors, and Private Educators. We are dedicated to finding the very best childcare for your family’s needs, from the very start of your baby’s life. Our searches are so niche that we go beyond recruitment and headhunt the very best, most unique candidates for your needs. With more than 83% of returning clients, we know how to meet your needs. Contact us today for more information or register below to activate your search.
What sets Nanny & Butler apart
✔️ Specialist expertise in private household recruitment
✔️ UK & international placements
✔️ Thorough vetting and reference checks
✔️ Discreet, professional and personalised service
✔️ Long-term relationships with families and candidates
At Nanny & Butler, we believe trust is everything.
Reviews on Trustpilot help us maintain the high standards our clients and candidates expect, and allow us to continuously refine the way we work.
Whether you are a family seeking outstanding household staff, or a candidate looking for your next role, Nanny & Butler is here to support you every step of the way.
Contact info
48-49 Princes Place, Holland Park, W11 4QA, London, United Kingdom
- customercare@nannybutler.com
- www.nannybutler.com
4.7
Excellent
166 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a zoom meeting with Lucy,she was…
I had a zoom meeting with Lucy,she was so calm ,professional and hive me so much hope that I will definitely get a job and a right family
6 September 2026
Team is very supportive
Team is very supportive. Recently interviewed by one of the Consultant and it was amazing. It was more of a conversation where I had shared my experience and responsibilities. Now, I’m look forward to hearing from the team again.
6 September 2026
Not great
Everything is working fine until you have an interview with one of the staff members. Until they collect all the information and your documentation, after that, nothing happens- like a ghost. I could say most nanny agents are the same.
28 August 2026
I would like to thank Nadia for her…
I would like to thank Nadia for her dedication, guidance and help throughout the whole process. She has always been there to answer my questions and find a role for me.
21 August 2026
Reply from Nanny & Butler
Thank you for your feedback. We will pass on your lovely words to Nadia. Thank you for putting your trust in us.
Professional and Helpful Service
So far, I have had a positive experience with Nanny & Butler. The team has been professional and supportive, and I appreciate the communication and guidance throughout the recruitment process. I look forward to continuing the process and hopefully finding the right position.
30 August 2026
Reply from Nanny & Butler
Thank you very much for your feedback. We look forward to working with you.
My interview went well
My interview went well, very friendly and approachable.
26 August 2026
Unprompted review
Reply from Nanny & Butler
Thank you for your feedback! We look forward to working with you.
Thank you so much to Miss Nadia for…
Thank you so much to Miss Nadia for entertaining me very well.I really appreciate her time and effort for interviewing me very well.
27 August 2026
Reply from Nanny & Butler
Thank you for your feedback. We are glad to hear Nadia provided an excellent service.
I am very happy with the Nanny & Butler…
I am very happy with the Nanny & Butler Agency. They are professional, supportive, and helpful throughout the process. They found me a very good position and were always available to assist me when needed. I really appreciate their service and would highly recommend the agency to other nannies looking for a good opportunity.
25 August 2026
Reply from Nanny & Butler
Thank you for your lovely feedback, and for putting your trust in us. We are here should you require assistance.
outstanding service
The company was very helpful and provided excellent service. the staff was professional responsive, and made the entire process easy. i had a great experience and would highly recommend them!
15 August 2026
Reply from Nanny & Butler
Thank you for taking the time to share your feedback. We're so pleased that our team could deliver a seamless experience for you. Your recommendation means the world to us, and we look forward to supporting you again.
Very professional
Fantastic agency and correct vetting so you know the jobs you apply for are thoroughly checked, principles and candidates.
14 August 2026
Reply from Nanny & Butler
Thank you for these kind words. We're genuinely pleased that our rigorous vetting process has stood out to you as it's something we're deeply committed to. Your recognition of this means a great deal to us. We look forward to supporting you again.
Lachin was super nice and very friendly…
Lachin was super nice and very friendly and made me feel very comfortable talking to her.
She was very thorough about the questions she asked.
Lachin was great!
8 August 2026
Reply from Nanny & Butler
Thank you very much for your kind words. We are very happy to hear Lachin was able to provide the professional service our candidates deserve.
Reply from Nanny & Butler
Thank you very much for your feedback. At Nanny & Butler we strive for exactly this kind of service.
Reply from Nanny & Butler
Thank you very much for your feedback. We are here should you need further services.
Reply from Nanny & Butler
Thank you very much for your feedback!
Hello!
Hello!
Through my registration and for interview Lucy assist me and guide me the whole process.I really appreciate her work and service.I am happy to register and willing to work with Nanny&Butler
4 August 2026
Reply from Nanny & Butler
Thank you very much for your feedback. We are glad to have you onboard at Nanny & Butler and look forward to working with you.
Always a 10/10 service
Always a 10/10 service
Extremely professional and they deliver every single time. I will always come back to them for future needs.
28 July 2026
Reply from Nanny & Butler
Thank you so much for your continued trust and kind words. We're committed to delivering the highest standard of service every time, and we're thrilled to have earned your confidence. We look forward to supporting you again.
I had a very positive interview with…
I had a very positive interview with your team on Thursday. It was a pleasure speaking with you, and I truly appreciate the opportunity. I am very excited about the possibility of working with a wonderful family through Nanny & Butler and hope to hear from you soon. Thank you!
1 August 2026
Reply from Nanny & Butler
Thank you for your feedback. We are glad to have you onboard, and look forward to assisting you in finding the perfect position!
I have had an excellent experience…
I have had an excellent experience working with Nanny & Butler. From the very beginning, their team has been professional, responsive, and genuinely supportive throughout the entire process. They took the time to understand my background, experience, and career goals, and I always felt respected and valued as a childcare professional.
Their communication has been prompt, clear, and encouraging, making the application and interview process smooth and stress-free. I also appreciate the high standards they uphold when matching candidates with families, ensuring the best fit for everyone involved.
As a professional nanny, it’s refreshing to work with an agency that truly values quality, professionalism, and long-term relationships. I highly recommend Nanny & Butler to any experienced nanny looking for exceptional opportunities or to families searching for outstanding childcare professionals. Thank you to the entire team for your dedication and support—I look forward to continuing to work with you!
30 July 2026
Reply from Nanny & Butler
Thank you so much for these wonderful words! It's genuinely rewarding to work with professionals like you who bring such dedication to what you do. We're equally grateful for the opportunity to work together and look forward to continuing our partnership.
Your recommendation means the world to us!
An outstanding, highly professional, and supportive agency.
As a specialized Maternity Nurse, working with Nanny & Butler has been a absolute pleasure. From the very beginning, their team displayed the utmost professionalism, efficiency, and dedication to matching elite childcare professionals with wonderful families worldwide.
They truly value experience, maintain the highest standards of safety and vetting, and offer exceptional support throughout the entire placement process.
I am extremely grateful for their guidance and look forward to continuing our successful collaboration. I highly recommend Nanny & Butler both to high-caliber maternity candidates and to families looking for top-tier placement services!
23 July 2026
Reply from Nanny & Butler
Thank you so much for these wonderful words! It's genuinely rewarding to work with experienced professionals like you who understand the importance of quality placements and ongoing support. We're equally grateful for the collaboration and look forward to continuing to partner with you on future placements.
Your recommendation truly means a lot to us.
I'm looking for a job and I had an…
I'm looking for a job and I had an interview with Nadia. I don't have a job with you yet, but I'm on the waiting list. I hope everything goes well and I hope to get a job soon. Thank you, Nadia, I have complete confidence in you.
17 July 2026
Reply from Nanny & Butler
Thank you for the feedback! We are genuinely committed to finding the right fit for you. We appreciate your patience and look forward to the next steps.
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