I want to point out that I have been to many banks in DK but this one feels like the first one that also has my best interest at heart (of course also ask the right questions). I would like to give h... See more
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See what reviewers are saying
We always get prompt and effective responses from the team. my only wish is that they improve their mobile experience, then perhaps we wouldn't have to rely on human support so much. Here they do fall... See more
Company replied
Linda Weimann is seriously a fantastic banker. She is quick, witty, funny, and knows what you are looking for before you have even begun to think. She is not just a banker, but a financial advisor wit... See more
Company replied
Great experience across the board. In particular Bjørn Rose Holm is worthy of receiving a positive mention for his doings. We switched from Danske Bank to Nykredit a little over a year ago and should... See more
Company replied
Company details
Information provided by various external sources
Nykredit er en af Danmarks førende finanskoncerner med bank og realkredit som de to bærende ben. Derudover har Nykredit aktiviteter inden for pension, investering og ejendomsmæglervirksomhed. Alle kunder er velkomne til at anmelde os efter en kontakt med Nykredit. Vi læser alle kommentarer igennem og gør, hvad vi kan for at følge op. Personlig rådgivning er ikke mulig her på Trustpilot. Har du brug for hjælp, så kontakt os venligst via nedenstående kontaktoplysninger.
Contact info
Kalvebod Brygge 1-3, 1780, København V, Denmark
- 70 10 90 00
- kundeservice@nykredit.dk
- www.nykredit.dk
4.4
Excellent
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Nykredit
Hi Michaël
Thank you for your kind words!
We're delighted to hear that you've consistently received good service from us. We truly appreciate your trust and support, and we look forward to continuing to assist you whenever you need us.
Have a nice day.
Best regards
Line
We always get prompt and effective…
We always get prompt and effective responses from the team. my only wish is that they improve their mobile experience, then perhaps we wouldn't have to rely on human support so much. Here they do fall behind the market somewhat.
3 September 2026
Unprompted review
Reply from Nykredit
Hi Donna,
Thank you for your feedback.
We are delighted to hear that you receive prompt and effective support from our team.
We also appreciate your feedback regarding our mobile banking app. We are continuously working to improve and develop the app to make it more user-friendly, helping customers manage more of their banking needs independently and reducing the need to contact us for support.
Thank you for taking the time to share your thoughts with us.
Have a great day.
Kind regards,
Karoline
I want to point out that I have been to…
I want to point out that I have been to many banks in DK but this one feels like the first one that also has my best interest at heart (of course also ask the right questions). I would like to give huge kudos and heartwarming thankyou's to
Inge Bendix Madsen - she has been an absolute force in driving and helping my understand how the system works. Although I speak english she did her best to explain everything in my own rithm so I am clear with everything. What an amazing service. She is absolutely wonderful and a true professional.
27 August 2026
Unprompted review
Reply from Nykredit
Hi Ovidiu
Thank you so much for your kind and thoughtful review.
It means a lot to us to hear that you feel we have your best interests at heart and that your experience with us has stood out compared to your previous banking experiences.
We are especially delighted to hear your praise your advisor. Providing clear, personal, and professional guidance is something we strive for, and it is wonderful to know that Inge took the time to explain everything at a pace that felt right for you and helped you navigate the Danish banking system with confidence.
We will be sure to pass your feedback on to Inge.
Have a nice day.
Best regards
Line
Fremtidssnak i øjenhøjde - og to the point
Go service og behandling og de helt rette snakke om rette elementer. Vigtigt med en snak “to the point”.
10 August 2026
Unprompted review
Reply from Nykredit
Hej Thomas
Tak for den flotte anmeldelse.
Vi er glade for at høre, at du oplevede både god service og rådgivning i øjenhøjde. Det betyder meget for os, at dialogen er relevant, nærværende og ikke mindst "to the point", så vi kan fokusere på det, der er vigtigt for dig og din fremtid.
Rigtig god weekend.
Venlig hilsen
Line
Hold jer væk fra den bank
Hold jer væk fra den bank.
Det laver overførerelser af penge fra erhvervs konto til privat konto uden tilladelse ellers lov ellers fuldmagt.
Nu når jeg skifter bank , beder de mig dokumentation for at jeg ejer konto i den nye bank.
Kan det være mere elendighed.
Det tager ikke ansvar jeg køre sagen med advokat fordi åbenbart chef afdeling skiftes hver gang har et møde med mig.
Pas på med den bank de kan være noget skyld i deres handlinger.
English
Stay away from this bank.
My experience has been extremely disappointing. Money was transferred from my business account to my personal account without my consent, without a valid power of attorney, and, in my opinion, without a proper legal basis.
Now that I want to change banks, they are demanding proof that I own the account at my new bank, making the process even more difficult.
I do not feel that the bank has taken responsibility for what happened. I have therefore instructed a lawyer to handle the matter. Every time I have a meeting, there seems to be a different branch manager, making it impossible to receive consistent case handling.
I encourage anyone considering this bank to be cautious and do their own research before choosing it.
Español
Manténganse alejados de este banco.
Mi experiencia ha sido muy decepcionante. Se realizaron transferencias de dinero desde mi cuenta empresarial a mi cuenta personal sin mi consentimiento, sin una autorización válida y, en mi opinión, sin una base legal adecuada.
Ahora que quiero cambiar de banco, me exigen documentación que demuestre que soy titular de la cuenta en el nuevo banco, haciendo el proceso aún más complicado.
No considero que el banco haya asumido su responsabilidad. Por ello, he decidido llevar el caso con un abogado. Además, cada vez que tengo una reunión parece haber un nuevo director de la sucursal, lo que dificulta que el caso tenga un seguimiento adecuado.
Recomiendo a cualquiera que esté pensando en elegir este banco que actúe con precaución e investigue bien antes de hacerlo.
10 July 2026
Unprompted review
Reply from Nykredit
Hej M.S
Tak for din feedback.
Vi er kede af at høre, at du har haft et utilfredsstillende forløb og oplever frustration i forbindelse med din banksag.
Da vi ikke sagsbehandler direkte på Trustpilot, vil vi meget gerne se nærmere på dit forløb. Du er derfor velkommen til at kontakte os via dette link: https://www.nykredit.dk/kundeservice/trustpilotfacebook/
Venlig hilsen
Line
No customer service
Tried reaching out to their custom service many many times and the 'waiting time' never goes to 0... the other day it went from 30 minutes to 80 minutes, and it today it got stuck at 5 minutes.
The one time they do pick up, I get re-directed 3 times, only for the last call to magically get stuck and hung up...
Customer service does not seem to exist here
27 May 2026
Unprompted review
Reply from Nykredit
Dear Justin
We’re truly sorry to hear about your experience, and we completely understand how frustrating it must have been for you. What you describe is not the level of service we aim to provide, and the waiting times you’ve encountered do not live up to our own standards.
We’re aware that our response times have been too long, and we have put extra measures in place to reduce waiting times and improve the overall experience.
Your feedback is very important to us and helps highlight where we need to do better.
We would really like the opportunity to look into your situation more closely and help you directly. As we’re not able to handle specific cases here, please feel free to reach out to us at Trustpilot@nykredit.dk so we can assist you further.
Thank you for taking the time to share your experience with us.
Have a nice day
Kind regards
Malou
Top class service
Top class service, with a personal touch, rare in this day and age.
Massive shout out and congratulations on excellent service, attention to detail, listening (to a very fast speaking English man) to Kristian and Zachary at Nykredit Kastrup.
Since working with Kristian over the last 5 years, remortgage, business advice, financial, house selling, house buying, car purchase, leasing, the list goes on, Kristian has always been a superstar, I’ve never had bad advice ever, then when he’s on holiday, the system actually works a dream, Zachary mostly takes over and responds super quickly, again his advice is always superb.
I won’t go into it here, but personal life changes and circumstances, meant we needed care and attention under high stress.
These 2 guys and Nykredit actually, take our situations with such care it’s beyond belief how much they have made the stress of finances feel like a walk in the park.
I commend you both, it’s a rare thing these days with Chatbots, AI, ticketing systems, stressed out staff that simply don’t care about the customer, to receive such excellent, WORLD CLASS personal service, unbelievable listening skills and matching products and services that for us, have been life changing.
Words cannot express how grateful I am for the many years of great service (I’ve just relocated, hence the review now)
30 March 2026
Unprompted review
Reply from Nykredit
Hi Ryan
Thank you for your incredible and heartfelt review. It truly means the world to us that you’ve taken the time to share your positive experiences with Kristian, Zachary, and the Nykredit Kastrup team over the years.
We are delighted to hear how much of an impact their care, attention, and expertise have had on your financial journey—whether it’s been remortgaging, business advice, buying or selling a house, or navigating difficult personal circumstances.
It’s wonderful to know that Kristian and Zachary have provided consistent, top-class service with a personal touch, making what could have been highly stressful situations feel manageable and even pleasant.
Your kind words about their responsiveness, listening skills, and ability to tailor advice and solutions to your unique needs are deeply appreciated. It’s feedback like this that reinforces our commitment to delivering exceptional, personalized service, even in an age where automation and AI often dominate customer interactions.
We will make sure that Kristian, Zachary, and the entire Kastrup team receive the recognition they deserve for the outstanding support they’ve provided. Please know that your trust and appreciation mean so much to us, and we wish you all the best in your new chapter after relocating.
Thank you for allowing us to be a part of your journey, and we hope to continue serving you in the future!
Best regards
Katrine
No good service
No good service. Excepting neverending fees for most transactions, nykredit isn't much help with anything. The customer service is next to impossible to contact but on the other hand on trustpilot reviews the answer is really fast. I tried to understand if a personal needs loan or a overdraft is a possibility... straight forward answer "NO" 😂 Help me understand if banking institutions do anything else but lending money and administrating. Disappointed to the core of this "pawn shop" because it is not a serious bank. I was expecting some level of conversation, I recieved a monologue.
10 April 2026
Unprompted review
Reply from Nykredit
Hi Mihark
Thank you for sharing your honest feedback.
We are sorry to hear about your disappointing experience with our services. It is clear that we failed to meet your expectations, and for that, we sincerely apologize.
We understand your frustration regarding the lack of assistance and the difficulty in reaching customer service.
We apologize for the longer waiting times you have experienced over the last week. Unfortunately, this is difficult to avoid during the ongoing merger with Spar Nord. However, we expect to return to normal conditions shortly.
It is unacceptable that you felt dismissed when seeking information about loans or overdraft options, and we regret that the communication came across as unhelpful and one-sided. Our goal is always to provide clear and constructive guidance, and it’s evident that we fell short in your case.
If you are willing, we would like to investigate your specific situation further to better understand where things went wrong and how we can make amends. Please feel free to reach out directly to trustpilot@nykredit.dk.
Best regards
Katrine
Today I received a call from you guys
Today I received a call from you guys . Instead of having a constructive conversation, the message was basically: “You don’t have enough money to buy a house, so it’s probably not a good idea to open an account with us.”
2 March 2026
Unprompted review
Reply from Nykredit
Hi Brutal Brutal
Thank you for sharing your feedback.
We apologize if the conversation left you feeling dismissed or unsupported. This is not the experience we want our customers to have, as we strive to provide constructive and respectful guidance tailored to each individual’s situation.
We would very much like to investigate the matter further and address the challenges you have experienced. You are welcome to send an email to trustpilot@nykredit.dk, so we can gain a better understanding of the situation and find a solution.
Have a nice day.
Best regards
Line
En bank som ikke er sat i verden for at…
En bank som ikke er sat i verden for at tjene penge til aktionærer, men til sine kunder. What’s not to like?
12 January 2026
Unprompted review
Reply from Nykredit
Hej Sten
Tak for din positive feedback.
Det glæder os, at du sætter pris på vores kundecentrerede tilgang. Vi stræber altid efter at skabe værdi for vores kunder, og det betyder meget for os at høre, at det bliver bemærket.
Rigtig god dag.
Venlig hilsen
Katrine
Linda Weimann
Linda Weimann is seriously a fantastic banker. She is quick, witty, funny, and knows what you are looking for before you have even begun to think. She is not just a banker, but a financial advisor with your best interests in mind while also driving value for Nykredit in the long-term. Promotion for this one!
24 September 2025
Unprompted review
Reply from Nykredit
Hi Zachary
Thank you for your review.
We truly appreciate your kind words about Lind Weimann. It’s great to know that her quick thinking, humor, and dedication made a positive difference for you. At Nykredit, we always strive to provide great service, and your feedback means a lot to us.
Once again, thank you for sharing your experience – we look forward to assisting you again in the future.
Have a great day.
Best regards
Karoline
Informative and helpful meeting with Zachary
Zachary held a highly informative meeting for me, answering all my questions and provided exhaustive information in a professional way, demontrating that Nykredit is way better than some other banks in Denmark. My appreciation for the meeting and the overall handling of my case (morgage, account opening).
1 August 2025
Unprompted review
Reply from Nykredit
Dear Alexey
Thank you for your kind review.
We’re delighted to hear that your meeting with Zachary was both informative and professional, and that you feel well taken care of regarding your case. It’s our goal to provide the best possible experience for our customers, and your feedback means a lot to us.
We look forward to continuing our great collaboration.
Have a great day.
Best regards
Karoline
Fantastisk service
9 April 2025
Unprompted review
Reply from Nykredit
Hej Vivek
Tak for din anmeldelse!
Vi er glade for at høre, at du har oplevet fantastisk service.
Din feedback betyder meget for os, og vi ser frem til at fortsætte med at levere en fremragende service til dig.
Rigtig god dag.
Venlig hilsen
Katrine
Friendly, thorough, informative, and personal service
As usual, Linda was friendly, personal, and very informative. I really appreciate the time she takes in walking me through all the different options, makes me feel that no question is too stupid to ask, and always gives me the feeling that she is honest and has my best interests in mind.
20 March 2025
Unprompted review
Reply from Nykredit
Dear Katarina
Thank you for your feedback.
We are delighted to hear that Linda provided excellent service and took the time to guide you through your options. It means a lot to us that you feel well-informed and comfortable asking questions.
We greatly appreciate Linda's dedication to being friendly, personal, and informative. It's important to us that you feel she is honest and has your best interests at heart.
Thank you for your kind words, and we look forward to continuing to provide you with the best possible service.
Best regards
Emil
Super service and well explained.
4 March 2025
Unprompted review
Reply from Nykredit
Hi Ian
Thank you for your review!
We are delighted to hear that you experienced super service and that everything was well explained.
Your feedback is greatly appreciated, and we look forward to continuing to provide excellent service to you.
Best regards
Katrine
Reply from Nykredit
Hej Nikolay
Tak for din positive anmeldelse!
Vi er glade for at høre, at du er tilfreds med vores service. Din feedback betyder meget for os, og vi ser frem til at fortsætte med at levere en fremragende oplevelse til dig.
Rigtig god dag.
Venlig hilsen
Katrine
Best employee Lykke Trøjborg Kofod
I had a really good experience.
Would like to say Thank you to Lykke Trøjborg Kofod from Herning who helped a lot. She explained everything in such an easy way. She is very nice and feels like she was born to work with people 😁.
We had different banks to choose where to take a loan. But Lykke did a great job to explain us and help with all important Details.
So now we are Nykredit clients, we bought our dream house and car. And if something we don't understand we can always contact Lykke and she will be so fast and accurate with replying 😍
Thank You again 🙏
21 February 2025
Unprompted review
Reply from Nykredit
Hi Iliana
Thank you for your review!
We are delighted to hear that you had a really good experience with us. We appreciate your kind words about your advicer. It’s wonderful to know that she explained everything in such an easy way and provided excellent assistance.
We are thrilled that her efforts helped you choose Nykredit for your loan, and that you were able to buy your dream house and car.
We are also pleased to hear that you feel comfortable reaching out to Lykke whenever you have questions, and that she responds quickly and accurately - we will make sure she receives your kind words.
Thank you again for your feedback and welcome to Nykredit!
Best regards
Katrine
God kommunikation i samtalen om skift…
God kommunikation i samtalen om skift af bank og back up i forbindelse med den fremtidige forbindelse til Nykredit.
20 February 2025
Unprompted review
Reply from Nykredit
Hej Ulf
Tak for din anmeldelse og de 5 stjerner.
Vi er glade for at høre, at du har oplevet god kommunikation i samtalen om skift af bank.
Din tilfredshed er vigtig for os, og vi ser frem til at fortsætte med at levere en høj standard af service til dig.
Tak for dele din oplevelse.
Venlig hilsen
Emil
I am happy with the bank and their…
I am happy with the bank and their service.
5 February 2025
Unprompted review
Reply from Nykredit
Hi Amin
Thank you so much for your positive feedback.
We are delighted to hear that you are happy with our bank and the service provided.
Have a nice day.
Best regards
Line
What makes it worth a five star…
What makes it worth a five star experience, actually most important on all levels , the human approach, perfect communication, being a "new to danmark" , this attitude is vital.
I am most happy with my choice, conclusion when you think a human approach is necessary I can recommend Nykredit with great enthousiasm!!
21 January 2025
Unprompted review
Reply from Nykredit
Hi Japp
We are incredibly grateful for your five-star review and for sharing your experience with us.
It is heartwarming to hear that our human approach and perfect communication have made such a positive impact, especially as you navigate being new to Denmark.
Have a nice day.
Best regards
Line
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