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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were let down by their experience overall. Many people reported significant dissatisfaction with customer service, citing unhelpful representatives, misleading information, and a lack of follow-up on issues. Customers frequently encountered problems with products, including faulty devices and persistent driver update failures. Additionally, many expressed frustration with high prices, perceiving them as unreasonable and not aligning with the product's value. Issues with game code redemptions and promotional offers were also a recurring complaint among users. However, some customers also noted that the hardware itself offers excellent productivity and performance, especially for gaming and editing.

What people talk about most

Product

Consumers find product experiences to be largely negative, with many reporting issues such as faulty... See more

Price

Customers express significant dissatisfaction with pricing, citing very high costs for display cards and... See more

Customer service

People report negative experiences with customer service, with many describing it as terrible and abysmal,... See more

User experience

Clients share negative opinions on user experience, with many reporting significant issues such as sound and... See more

Service

Customers consistently note negative experiences with service, describing it as unacceptable and terrible.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrible company- they think they are now too good than serving the consumer that got them to where they are now. It's difficult to avoid their products, but avoid them where you can. They're pus... See more

Rated 1 out of 5 stars

Shocking purchased an nvidia shield pro broke after 3 weeks trying to get a replacement is shocking constant lies told to you in chat to get rid of you . Someone will be in touch we are sorry no one... See more

Rated 1 out of 5 stars

I call customer service try get them to fix two games on there it's about 2 months and they still haven't come up with a solution about fixing game. I also ask them if I could get a discount or someth... See more

Rated 1 out of 5 stars

Bought a 2k laptop, resident evil redeem code was included, tried to redeem 2 days after, says its expired, reached out to Nvidia, nasty rep, 0 help, told me it was expired and I should had claimed... See more


Company details

  1. Mobile Phone Shop
  2. Computer & Accessories store
  3. Computer Hardware Company
  4. Computer Shop
  5. Electronics store
  6. Software company

Information provided by various external sources

NVIDIA is the world leader in visual computing technologies and the inventor of the GPU, which generates interactive graphics on workstations, desktop computers, game consoles, and more.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

549 reviews

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1-star

No history of asking for reviews

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1.7

All reviews

(549)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I've spent a huge amount on Nvidia

I've spent a huge amount on Nvidia products and I currently have a RTX 4080 OC in my build right now.
I remember the days when Nvidia would give game titles away as a thank you. Now, all we get is skins and the likes! I spent nearly £1,000 on a graphics card and all you can give me as a thank you is skins to games I don't play!!
By charging such extortionate prices for these display cards, I expect to be looked after better than I am!!

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Bought a 2k laptop

Bought a 2k laptop, resident evil redeem code was included, tried to redeem 2 days after, says its expired, reached out to Nvidia, nasty rep, 0 help, told me it was expired and I should had claimed it before, Told him that it was 2 days ago and receipt doesn't show any expiration, he told me tough luck and will not do anything about it.
Asked for the chat transcript from the guy, he said I will send it, never did.
Just avoid this bs company

18 May 2026
Unprompted review
Rated 1 out of 5 stars

They stealing music with there AI

They stealing music with there AI. Music thief, and copyright striked the original artist so she can not make money, but they are, thief, sad and pathetic use of AI teaching it to break the law.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

3 months now since they promised to…

3 months now since they promised to replace a defective shield pro and still nothing. Customer Service keeps giving me the run around. The unit was only a month old when it failed. They say they arent in stock. So I guess Customers dont matter. Will never buy from them again. Terrible company with the worst customer service

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Blatant Theft and No Communication

Placed an order for an expensive gfx card on March 23rd. Called my bank to authorize it when it was denied the first time, then the order was accepted and the money was withdrawn from my account that night. March 24th I wake up to an email saying my order was cancelled for no listed reason. Not even 24 hours had passed. I called to figure out the reason and was told there wasn't one, but it might have been a stock issue. I asked when I would be refunded, and was told it would take 10-12 business days. After 13 went by, I had to contact customer service again and I was told to wait 3-4 more. When I asked why again, they said that a product needed to land at the warehouse before it could be returned. WHAT PRODUCT? IT WAS CANCELLED IMMEDIATELY BY THEM. Why the hell am I the one who has to keep asking for my 700 dollars back? Were they just hoping I'd give up? It's April 26th and I've involved the bank now. I have to receive a single update from NVIDIA since April 10th. Completely unacceptable service.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Just terrible

Unless you’re directly hooked up the an Ethernet cable you will get 0 game and download speed. Even the sound will lag.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

NVIDIA charged me 600 TL instead of 45 TL — then told me "not our problem"

I've been a GeForce NOW Founder member for years. My monthly payment was always 45 TL — until this month. The automatic payment failed, so I manually renewed through the system.

Instead of 45 TL, 600 TL was charged to my card. And my Founder membership was terminated — I was moved to a more expensive plan without my consent.

I contacted the local Turkish partner Game Plus on Sunday and Monday. No reply for 3 days.

So I went to NVIDIA Global Support. After finally reaching a live agent named Prakash, here's what happened:

Me: Explained the situation — incorrect charge, terminated Founder status, Game Plus unresponsive.
Prakash: "Game Plus provides the service in Turkey, we have no control. Contact them."
Me: "I've been trying for 3 days. Can you transfer me to someone who can help?"
Prakash: "We have no account for Turkey users. You must contact Game Plus."

So NVIDIA took my 600 TL, terminated my lifetime Founder benefits, and is now refusing to help — while their local partner ignores me.

If NVIDIA charges my card, NVIDIA is responsible. Passing me around and blaming Game Plus is not a solution.

Still waiting for a real answer.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Prevented Me From Changing Settings

Nvidia "helpfully" decided to automatically install their app, without asking me. It "helpfully" decided to override my settings across ALL games, forcing it to the maximum (I have a 1660, so why maximum is entirely beyond me) and "helpfully" prevented me from saving any edits to the settings in-game when I made them.
I uninstalled that malware from my computer and hope it will "helpfully" never show its face again.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

I pay for the nvidia ge force and it is…

I pay for the nvidia ge force and it is a joke. It lags, i cannot enter the game, shutting down, connection is not working and i don’t always benefit the nvidia premium because it doesn’t work and one day I waited 2 hours to enter A LOBBY AND IT STILL DIND’T work. Right now i want to play and i cannot enter the game. Fix your platform, I pay for nothing!

6 February 2026
Unprompted review
Rated 2 out of 5 stars

you forgot regular customers

NVIDIA makes amazing GPUs, no question. But lately normal gamers and PC builders are an afterthought.Most of the attention seems aimed at AI companies with huge budgets.

Not everyone is building an ai rig. Some of us just want a reasonably priced card for gaming, editing, or everyday work without paying luxury-brand money. Make real mid-range options that are actually affordable and available. Once again, your gpus are good. Just don't forget about normal customers please

22 January 2026
Unprompted review
Rated 2 out of 5 stars

Ordered a graphics card and it was…

Ordered a graphics card and it was immediately faulty. The fact I can pay over half a grand for a card and it comes broken is absurdly unprofessional and just downright impressive.
Time to switch to AMD. NVIDIA has enough issues as is without selling you faulty hardware.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

downloads at 20kbps..

downloads at 20kbps... and constantly stops. No issues with my connection or speed. Takes over a day to install the driver? I will be returning the card and buying amd

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Gamers built this company

Gamers built this company, we bought cards for years and made them rich. We now get slapped in the face with the prioritization of AI $lop crap nobody asked for. Soon price will be unobtanium for most while affordable stock vanishes. All for data center profits! I'm done with NVIDIA and will make my 3080 and 2070 last as long as I can, even if it means playing older Indie games.... which really isn't a bad thing! I might pick up an affordable AMD 9070 soon before GPUs get out of my range. I will NEVER pay for Cloud Compute!

4 January 2026
Unprompted review
Rated 1 out of 5 stars

May nvidia get ruined

I hope someone will take their place this company is doomed. They are too focused on their stoopid ai and even started scamming ppl .
Honnestly i hope they will fail and get ruined by their own stoopidity

1 January 2026
Unprompted review
Rated 1 out of 5 stars

As a once-proud manufacturer of quality…

As a once-proud manufacturer of quality graphics cards for consumers and corporations alike,
Nvidia’s fall from grace is a lesson to us all, with great power comes great responsibility, something Nvidia has shown they are unable to handle.
The quality of their products does not align with the price and is neither worth your money nor your time.
Luckily, there are other and better competitors on the market who value their customers and their products more than Nvidia does.

Be good to yourself, and don’t waste your energy on Nvidia.

2 January 2026
Unprompted review

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