Milborrow Chimney Sweeps Reviews 

62
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The previous owners of our house recommended that we use Milborrow to service the wood burner and coal fire, and I’m so pleased that they did. Seven years on and we still use Milborrow every year and... See more

Rated 5 out of 5 stars

Phil was excellent. He explained to me how to light the fire and tips to maximise the heat efficiency. His expertise has left me feeling for more confident using the log burner. Plus his quality of... See more

Rated 5 out of 5 stars

I have been using Miborrow Chimney sweeps for nearly 12 years now i have them visit every year to clean out my wood burning stove. Very reliable and friendly staff. Dave visited today very polite frie... See more

Rated 5 out of 5 stars

We have been using Milborrow Chimney Sweeps in our current house since the early 1980's when Kevin took over from Mr Milborrow We have an old Baxi Fire installed I think in the 1970's which is const... See more

Company details

  1. Wood stove shop

Written by the company

Solid fuel specialists based in the South East Milborrow Chimney Sweeps is a family firm with an excellent reputation for providing a well-managed and professional job with a smile. When you call our head office in Crawley Down, one of our efficient secretaries will be there to offer you plenty of information, advice and an immediate appointment. We have the experience to work with any solid fuel equipment, chimneys and flues so whether you live in a Victorian terrace house, Stately Home, or Royal Palace manage a Pizza Restaurant or run an Estate Agency, for one-off or contract chimney cleaning, just give us a call.


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

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4.8

All reviews

(62)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic job from James W

James W came out to sweep our chimney and did a brilliant job from start to finish. The service was impeccable — professional, thorough, and tidy. James himself was lovely to have in the house, friendly and easy to talk to.
Would highly recommend Milborrow Chimney Sweeps, and James W in particular, to anyone needing this work done.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Phil did a great job

Phil did a great job. Tidy and quick. He left our stove looking like new - he cleaned around it and even gave advice on how to keep the glass clean. Highly recommended.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

The previous owners of our house…

The previous owners of our house recommended that we use Milborrow to service the wood burner and coal fire, and I’m so pleased that they did. Seven years on and we still use Milborrow every year and the sweeps are always polite, friendly, clean in their work and thorough. Dave came to clean out the wood burner a few days ago and I would recommend him and Milborrow to anyone needing a reliable chimney sweep. Keep up the good work.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Top quality service

I have been using Miborrow Chimney sweeps for nearly 12 years now i have them visit every year to clean out my wood burning stove. Very reliable and friendly staff. Dave visited today very polite friendly great job and helpful advice given. Trust worthy company and would always use them even when i move. Thanks again

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Phil was excellent

Phil was excellent. He explained to me how to light the fire and tips to maximise the heat efficiency. His expertise has left me feeling for more confident using the log burner. Plus his quality of cleaning and regluing a part was first class. I would highly recommend Phil

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Phil popped round to clean the chimney for our wood burner. I mentioned to him that we had a large crack in a firebrick and he was extremely helpful and was able to carry out a repair on the brick. Phil gave the wood burner a thorough clean and spray. It looks super, great job, many thanks.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Long time customer

We have been using Milborrow Chimney Sweeps in our current house since the early 1980's when Kevin took over from Mr Milborrow We have an old Baxi Fire installed I think in the 1970's which is constantly used during the cold months.
Not all operatives have the charm factor but they all do an excellent job. I am quite a discerning user and certainly if I had any doubts I wouldn't have kept using Milborrow's for all these years

27 May 2026
Unprompted review
Rated 5 out of 5 stars

First Rate Experience with Milborrow Chimney Sweeps

Just had Phil around to sweep our open fire and wood burning stove chimneys and he was a joy to have. Thorough clean work and some great advice on carbon monoxide detectors and the overall health of our fireplaces. We will certainly continue to use Milborrow Chimney Sweeps!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic…..

The service from start to finish was exemplary. I am loving the ‘hold music’ ! Phil, was brilliant….quick, very efficient and left everything immaculate.
Couldn’t recommend Milborrow more….

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic installers!

I had a gas stove installed this week. (It looks like a wood burner but without the hassle!)
Three amazing guys carried the work, all very capable and well qualified, but above all extremely pleasant, courteous and punctual. My house is very old, so this was not a straightforward job, but Jordan, Max and Dave just completed it with a good grace. It was a pleasure to have them in my home for two days!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Full install of wood burner and flue

As an owner of a 3–bed 60s-built terrace, I always imagined that it would not be possible to install a wood burner in the centre of my property. So, on the off-chance, I reached out to Milborrow to explore the possibility, and, to my delight, they were able to provide a total plan and build.

Tim and Ben provided excellent customer service, on-site technical know-how and were great to have working in my home. The project came in under budget, and was completed in the forecast timeframe. Very much recommended!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Super service and superb sweeping.

My elderly mother (97 and 6 months) had not used her gas fire for several years and wisely asked me to get the fire and chimney safety checked. Jordan from Milborrow was very kind and professional as he assessed the situation. My mother speaks very highly of Jordan and is very grateful for his identification of a high carbon monoxide reading. This was caused by heavy spiders webs in the flue and rectified by a sound sweeping. The fire is not hazardous now and my mum can use it, secure in the knowledge that it is safe. Great work, Jordan and Milborrow. Thank you very much.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent rthroughout

Just as trades should be… but add extra gold star! Arrived on time. Today, courteous, friendly, patient… do very clean. Explained the paperwork…. Have several payment methods. Ive used for several years to sweep chimney and wouldn’t use anyone else. Highly recommended. Louis was fab…extra kudos!!

7 April 2025
Unprompted review
Rated 5 out of 5 stars

These guy are great

These guy are great. They come on time, they give good advice, they help with the bits I can do myself, they safety insure/ensure my wood stove flue in a wooden house, they smile, joke, love dogs, they understand what wood is good and what is not, they make me laugh.

They are family for me.

25 February 2025
Unprompted review
Milborrow Chimney Sweeps logo

Reply from Milborrow Chimney Sweeps

Thank you for your kind feedback which we will pass to the team and we look forward to working with you when your flue is ready to be swept again! Many Thanks from The Team at Milborrow's

Rated 5 out of 5 stars

Excellent Service

I've used this company for a number of years and always found them to be friendly, efficient and professional and the sweeps themselves always helpful and friendly.

12 November 2024
Unprompted review
Milborrow Chimney Sweeps logo

Reply from Milborrow Chimney Sweeps

Thank you for taking the time to leave your kind review which we will pass back to the team.

Many Thanks
The Team at Milborrow's

Rated 1 out of 5 stars

Appalling Service !!!

I stupidly ignored the negative reviews of this company, but couldn’t agree more with the 1 stars reported here.

Management has been incredibly rude, overcharged us for a service that was not delivered and when trying to resolve they resorted to yelling down the phone.

They admitted on the day that they had sent the wrong person - a chimney sweeper rather than someone who could do the survey requested. We were then charged a full fee for a survey and sweep (when no survey was conducted) and told they changed their mind later on, and they could see from the road what was needed so quoted for further work?!

I would highly recommend using them at all costs.

7 September 2024
Unprompted review
Milborrow Chimney Sweeps logo

Reply from Milborrow Chimney Sweeps

Good Afternoon,

Management was chasing for the overdue payment now received as per the email string and conformation all agreed pre works on charges and fees @ £70+VAT to sweep the flue (to confirm no problems or blockages which can cause damp) and complete a site survey at the same time to investigate the damp ingress. Followed with an estimate from the survey Est 24/20543 with recommended remedial works.

For some unknown reason you believe the survey wasn't completed and the wrong person was sent. All the operatives/engineers are chimney sweeps alongside other roles so this statement isn't true (he also swept the chimney?!) we have billed for works completed as emailed pre works at the agreed fees. If you didn't think this was right why was the outstanding monies settled and you have resorted to slandering us online after settling the monies...

We wish you all the best with your damp ingress issue.

Rated 5 out of 5 stars

Another annual sweep from this company…

Another annual sweep from this company who always know the solution when problems occur. The annual sweep is always done efficiently with sound advice and we wouldn’t go anywhere else. If you think the price is high remember: you get what you pay for and a chimney fire would cost you a fortune as well as the damage.

27 August 2024
Unprompted review

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