Mervyn Stewart Reviews 

75
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, making interactions pleasant and helpful. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of their overall experience and smooth processes from start to finish. However, some customers also noted significant issues with the product and customer service. A few people reported receiving cars with undisclosed faults, such as rusted brake discs or problems developing shortly after purchase. Additionally, some reviewers experienced rude staff behavior, a lack of polite engagement, and difficulties with warranty claims or service appointments.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the helpfulness and... See more

Product

People report ambiguous experiences with the product, with many expressing satisfaction with their new car... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, friendliness,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as a great, amazing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The motability salesperson Joanne was so friendly and knowledgeable about the e Vitara. Nothing was too much bother and she made the transfer of the change over of vehicles very smooth and easy. She m... See more

Company replied

Rated 5 out of 5 stars

This week I have traded in my car and bought another car from Mervyn Stewart Boucher Road. I have had excellent service from all the staff I encountered, in particular Pat. No pressure sales, with... See more

Company replied

Rated 5 out of 5 stars

Thanks to all the staff at Mervyn Stewart for your excellent customer service. From the moment you enter the showroom, you feel welcomed, listened to, and taken seriously. The sales staff take the t... See more

Company replied

Rated 5 out of 5 stars

Id totally overlooked my appointment to have the car serviced. I received a very polite call from Victoria who reminded me and was waiting for me when I arrived with the car, all paperwork already sor... See more

Company replied


Company details

  1. Motor vehicle dealer
  2. Car rental service
  3. Car service
  4. Skoda dealer
  5. Suzuki dealer
  6. Used car dealer

Written by the company

Welcome to Mervyn Stewart one of Northern Irelands most established family run car dealerships. At our award-winning dealerships in Belfast and Bangor we represent MG, MG IM, Suzuki and Used Select, giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include rental, Motability, fleet & servicing and maintenance. Our expert technicians and service team take the utmost care of your vehicle and ensure you are back on the road as quickly as possible. Explore our website for detailed information on all our MG and Suzuki vehicles and services, not to mention our exceptional we buy your car offering. We offer a mobility solution for everyone and operate an extensive fleet of rental vehicles through our VWFS Rent A Car outlet. We take the hassle out of renting a car with a clear offering where you get the car you rent and at very attractive prices. In every part of our business we aim to deliver the highest level of service and look forward to welcoming you back time and time again. If you’d like to make an enquiry or visit any of our Showrooms located on Boucher Crescent Belfast, North Down (located between the Bangor and Newtownards Carriageway) and South Circular Road, Bangor our team will be happy to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(75)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Loved our meeting with John helped us…

Loved our meeting with John helped us so well pick our new car felt at ease and can't recommend him enough.
Great experience look forward to our new car cheers John...

Stephen and Angela x

26 June 2026
Unprompted review
Mervyn Stewart logo

Reply from Mervyn Stewart

Stephen and Angela, thank you so much for taking the time to leave us a 5 star review, it is very much appreciated. We are delighted that you enjoyed dealing with John to purchase your new MG from Mervyn Stewart and we will be sure to pass on your kind words.

Rated 5 out of 5 stars

Buying a car and trading in a car.

This week I have traded in my car and bought another car from Mervyn Stewart Boucher Road.
I have had excellent service from all the staff I encountered, in particular Pat. No pressure sales, with a friendly welcoming approach to the showroom. All of my questions answered and relevant information provided, particularly around taxing changing insurance and changing over my cherished number plate for the new car. Thank you Pat, for a seamless transaction, I am very happy with my purchase. 😊

19 June 2026
Unprompted review
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Reply from Mervyn Stewart

Kathleen, thank you for the 5 star review and kind words, it is very much appreciated. We are delighted that you enjoyed dealing with Pat to purchase your new car and we will be sure to pass on your feedback. We wish you many miles of happy motoring and very much look forward to continuing to look after your motoring needs in the future.

Rated 5 out of 5 stars

Bought a new car recently and dealt…

Bought a new car recently and dealt with Adam Reid who provided great customer service. He was professional and well informed through every stage. Couldn't be more happier with my new motor.

17 June 2026
Unprompted review
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Reply from Mervyn Stewart

Ruairi, thank you for taking the time to leave us a 5 star review, it is greatly appreciated. We are delighted that you enjoyed dealing with Adam to purchase your new car from Mervyn Stewart and will be sure to pass on your kind words.

Rated 5 out of 5 stars

5 star seevice

Very happy with the customer service provided by Rob at MG Conlig. Very friendly and informative. Gave us an excellent deal without the hard sell. Thoroughly recommend their service and friendly assistance.

15 June 2026
Unprompted review
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Reply from Mervyn Stewart

Ivor, thank you for taking the time to leave us a 5 star review, it is very much appreciated. We are delighted that you enjoyed dealing with Rob to purchase your new MG3 from Mervyn Stewart, and we wish you many miles of happy motoring.

Rated 5 out of 5 stars

Highly recommend mg can’t thank John…

Highly recommend mg can’t thank John who help with me picking and dealing with everything I can’t recommend him enough staff are amazing very happy customer can’t wait to drive my beautiful new car

5 June 2026
Unprompted review
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Reply from Mervyn Stewart

Naomi, thank you for taking the time to leave us a 5 star review, it is greatly appreciated. We are delighted that you enjoyed dealing with John to purchase your new MG from Mervyn Stewart and we will be sure to pass on your kind words.

Rated 5 out of 5 stars

Recently changed our mobility car &…

Recently changed our mobility car & decided to give MG a try. We were looked after by John Murphy (motability specialist) at Mervyn Stewart,Boucher road. John went above & beyond for us,he treated my autistic son with great respect,including him in the conversation regarding our choice of car,which was the ZS hybrid trophy 👍(good choice).. We were put at ease by John,he,s a proper sales man,with all the banter,and I have no doubt he could sell snow to an Eskimo! 😊However,a gentleman he truly is,from start to finish,and beyond,as we needed to take the car over for a sticky hinge,John,on the ball again! Magic. So remember that name for your next motability journey,try MG,Mervyn Stewart,Boucher and ask for John Murphy! Tell him that "oul doll Anna" sent you. 👍😊

27 May 2026
Unprompted review
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Reply from Mervyn Stewart

Anna, thank you so much for the 5 star review and kind words. We are delighted that you enjoyed dealing with John to purchase your beautiful new MG ZS from Mervyn Stewart, it is a great choice of car and we wish you many miles of happy motoring. We will be sure to pass on your warm words to John and very much look forward to continuing to look after your motoring needs in the future.

Rated 5 out of 5 stars

Me and My father was in with John and…

Me and My father was in with John and he has been amazing, we felt so welcome and and made us feel at ease, we were so happy we have ordered a car and we look forward to picking it up. Thank you so much John we appreciate everything.

2 June 2026
Unprompted review
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Reply from Mervyn Stewart

Thank you for taking the time to leave us a 5 star review, it is very much appreciated. We are delighted that you and your father enjoyed dealing with John during your recent visit to Mervyn Stewart and we will be sure to pass on your kind words.

Rated 5 out of 5 stars

Car for teenage daughter

We recently bought a car for our teenage daughter from Mervyn Stewart and had a fantastic experience from start to finish. Joanne Larmour was incredibly friendly, helpful, and went above and beyond in accommodating us. She made the whole process simple and stress-free, and we really appreciated her excellent customer service. We would highly recommend both Joanne and the dealership.

25 May 2026
Unprompted review
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Reply from Mervyn Stewart

Wendy, thank you for the 5 star review and kind words it is very much appreciated. We are delighted that you had a good experience dealing with Joanne to purchase a new car for your daughter and we will be sure to pass on your feedback. Thank you for choosing Mervyn Stewart and we wish your daughter many miles of happy motoring.

Rated 5 out of 5 stars

Excellent top class service from the…

Excellent top class service from the moment I entered the building, all the staff were so warm and friendly and very helpful.
Joanne was a star, absolutely bent over backwards for me and could not do enough…lovely people and service..I will definitely be back …Thank you all at Mervyn Stewart , you are all a credit to the business

25 May 2026
Unprompted review
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Reply from Mervyn Stewart

Peter, thank you for the 5 star review and kind words, it is very much appreciated. We are delighted that you enjoyed your recent experience at Mervyn Stewart and were look after well by the team. Wish wish you many miles of happy motoring and look forward to continuing to look after your motoring needs in the future.

Rated 5 out of 5 stars

Bought a new car from mervyn stewart…

Bought a new car from mervyn stewart and was served by Stephen of the sales team, smooth transaction throughout and very approachable.

13 May 2026
Unprompted review
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Reply from Mervyn Stewart

Stephen, thank you for taking the time to leave us a 5 star review, it is greatly appreciated. We are delighted that you had a good experience purchasing your new ZS from Stephen at Mervyn Stewart and we wish you many miles of happy motoring.

Rated 5 out of 5 stars

Saleswoman Joanne helped me to find my…

Saleswoman Joanne helped me to find my dream car the Suzuki Swift Hybrid which I absolutely love. She was so friendly and was very helpful and knowledgeable in finding what was right for me and went through everything with ease and great detail. During my test drive she was great at explaining the assets of the car and what it had to offer which was also very helpful in deciding which car was the best fit for me. When I came to collect the car it was in outstanding condition and Joanne was so pleased that she was able to help me with sorting out my car. Would highly recommend to anyone looking to get a new car as the staff and service are amazing. 😊

29 April 2026
Unprompted review
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Reply from Mervyn Stewart

Jazmine, thank you for your 5 star review and kind words, it is very much appreciated. We are delighted that you enjoyed dealing with Joanne to purchase your new Suzuki Swift and will be sure to pass on your feedback. We wish you many miles of happy motoring and very much look forward to continuing to look after your motoring needs in the future.

Rated 5 out of 5 stars

Have just traded in our much loved…

Have just traded in our much loved Ignis for new Vitara. Whole process enabled by Joanne. Many thanks Joanne for efficient service and entertainment along the way!

Clifford and Lorraine Henry

30 April 2026
Unprompted review
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Reply from Mervyn Stewart

Clifford and Lorraine, thank you for the 5 star review and kind words, it is very much appreciated. We are delighted that you enjoyed dealing with Joanne to purchase your new Vitara from Mervyn Stewart and we very much look forward to continuing to look after your motoring needs in the future.

Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish. Dealt with Pat, amazing guy, very friendly and helpful. Great place to buy from. Would come again :)

24 April 2026
Unprompted review
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Reply from Mervyn Stewart

Erin, thank you for your kind words and 5 star review, it is very much appreciated. We are delighted that you enjoyed dealing with Pat at Mervyn Stewart Used Select to purchase your new Golf and wish you many miles of happy motoring.

Rated 5 out of 5 stars

I had good interaction with 2 staff…

I had good interaction with 2 staff members Victoria and Megan they were very helpful,friendly and professional brilliant customer service 👏

16 April 2026
Unprompted review
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Reply from Mervyn Stewart

Sandra, thank you for your 5 star review and kind words, it is very much appreciated. We are delighted that you enjoyed dealing with Victoria and Megan during your recent visit to Mervyn Stewart.

Rated 5 out of 5 stars

Great service

Great service, thank you

14 March 2026
Unprompted review
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Reply from Mervyn Stewart

Andy, thank you for taking the time to leave us a 5 star review, it is very much appreciated.

Rated 5 out of 5 stars

Brilliant experience with Mervyn…

Brilliant experience with Mervyn Stewart today, Megan was fantastic from start to finish.

2 April 2026
Unprompted review
Mervyn Stewart logo

Reply from Mervyn Stewart

Martin, thank you for taking the time to leave us a 5 star review, it is very much appreciated. We are delighted that you enjoyed dealing with Megan during your recent visit to Mervyn Stewart.

Rated 5 out of 5 stars

Brilliant Service

I recently had to arrange a minor repair for my MG3 with Mervyn Stewart (Boucher Crescent Belfast). My enquiry, repair assesment and repair of the car was all carried out in a swift and professional manner. Victoria and Megan on the service desk reception kept me fully informed of what was happening, when the car would be ready for collection etc. Excellent service supplied by them both.

31 March 2026
Unprompted review
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Reply from Mervyn Stewart

Graham, thank you for the 5 star review and kind words, it is very much appreciated. We are delighted that you had a good experience dealing with Victoria and Megan during your recent visit and we will be sure to pass on your feedback.

Rated 5 out of 5 stars

I recently bought a car from Mervyn…

I recently bought a car from Mervyn Stewart through Rob. He was helpful, patient and happy to answer all my questions. The sale of the car itself was very smooth. Would highly recommend.

9 February 2026
Unprompted review
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Reply from Mervyn Stewart

Rebecca, thank you for taking the time to leave us a 5 star review, it is very much appreciated. We are delighted that you enjoyed dealing with Rob during your recent visit to Mervyn Stewart and wish you many miles of happy motoring.

Rated 5 out of 5 stars

Peter Tate is one of the best to deal…

Peter Tate is one of the best to deal with. Deffo do business again. Can't recommend highly enough

30 March 2026
Unprompted review
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Reply from Mervyn Stewart

Wayne, thank you for the 5 star review and kind words, it is very much appreciated. We are delighted that you enjoyed dealing with Peter to purchase your new MG HS from Mervyn Stewart and wish you many miles of happy motoring.

Rated 5 out of 5 stars

motability salesperson Joanne

The motability salesperson Joanne was so friendly and knowledgeable about the e Vitara. Nothing was too much bother and she made the transfer of the change over of vehicles very smooth and easy. She made me feel like a valued and important customer , which is not always the case in some mobility dealerships. Would highly recommend Joanne and the suzuki e Vitara .

28 March 2026
Unprompted review
Mervyn Stewart logo

Reply from Mervyn Stewart

William, thank you for the 5 star review and kind words, it is very much appreciated. We are delighted that you enjoyed dealing with Joanne to purchase your beautiful new e Vitara and wish you many miles of happy motoring.

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