mdm.de Reviews 

10,503
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have no idea how they managed to get good ratings for their communication. They send email confirmations stating that an order has been shipped, yet the messages contain absolutely no details abou... See more

Company replied

Rated 5 out of 5 stars

Icy and ich brauche jemand or an Animal that can keep me in check haha. In those nights where I’m alone, having a cute animal will def help.look for sneak Eyes, they are usually I side on.

Rated 5 out of 5 stars

Good, fast, professional service. Sammler service is very helpful for me. They profide the coins without my reminding them.

Company replied

Rated 5 out of 5 stars

The customer service is responsive in English and they have great knowledge of their products and can give great advice on their products.

Company details

  1. Coin dealer
  2. also in
  3. Gold and silver trading company

Written by the company

Die MDM Münzhandelsgesellschaft mbH & Co. KG – Deutsche Münze – ist das größte Münzhandelshaus der Welt und genießt das Vertrauen führender Prägestätten, Finanzministerien und über einer Million Kunden weltweit. Ob erfahrene Numismatiker, Einsteiger oder Anleger: Bei uns finden Sammler edle Gold- und Silbermünzen, exklusives Zubehör und inspirierende Geschenkideen. Als traditionsreiches Familienunternehmen verbinden wir unsere Leidenschaft für das Sammeln mit dem Innovationsgeist von borek.digital. Wir fördern Startups, gestalten aktiv die digitale Zukunft und setzen auf Service, Qualität und Kundennähe. So schaffen wir bleibende Werte – heute, morgen und für kommende Generationen.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(10,503)

1,017 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A very bad experience

I have no idea how they managed to get good ratings for their communication. They send email confirmations stating that an order has been shipped, yet the messages contain absolutely no details about the order—just the product name and its price. Furthermore, they have made additional charges to my bank account without providing any explanation.
Dealing with them has been a terrible experience.
Note: I have sent them several messages, but I have not received a single response.

29 October 2026
Unprompted review
mdm.de logo

Reply from mdm.de

Thank you for your review. We are sorry to hear about your experience. Please contact us at service@mdm.de so that we can review your concerns and provide further assistance. Thank you.

Rated 2 out of 5 stars

Overcharged even with voucher applied

I ordered two coins at once and paid by card, also applied a birthday gift voucher for discount. First they charged me 1 euro for card validation, on the next day they charged me 2 times - for the first coin the full price, and for the second coin more than the price on the invoice and website. So I was charged more than total price and even my voucher was not applied for discount. I contacted multiple times to support and got only one reply for the 1 euro charge. Now I am feeling scammed and this would be the first and last time I order from this website. I will cancel the subscription for the collection as well. Also now I have to change my card, because they have the information and can charge me anytime.... Totally disappointed
Keep in mind that, I already prepared complain to the proper institutions in Europe! If they are thinking such unprofessional way of work is acceptable, they are totally wrong!

9 February 2026
Unprompted review
mdm.de logo

Reply from mdm.de

Vielen Dank für Ihre Bewertung. Wir bedauern sehr, dass Sie Grund zur Beanstandung haben. Gern prüfen wir Ihr Anliegen und geben Ihnen hierzu weitere Informationen - bitte kontaktieren Sie uns per E-Mail an service@mdm.de - vielen Dank.

Rated 1 out of 5 stars

Incorrect charge

I placed ONE order (Order Number: 104992686) for four coins, with a total cost of €203.92, plus €9.95 for shipping of the order to Greece.

At first, only €1.00 was deducted from my credit card as an authorization charge. Subsequently, you charged the cost of EACH coin separately, adding €9.95 shipping to every individual coin.
Therefore, I was charged the shipping fees FOUR times for each coin, even though the order was a single transaction with one delivery!!!!!

I kindly request the refund of the additional amount of €30.85 to my credit card, as these multiple shipping charges were made in error.

P.S. Please note that I have not yet received any of the four coins, and despite this, four separate amounts have already been deducted from my credit card.

6 January 2026
Unprompted review
mdm.de logo

Reply from mdm.de

Thank you for your review. We are very sorry that you have reason to complain. We will gladly review your issue and provide you with further information – please contact us by email at service@mdm.de – thank you.

Rated 1 out of 5 stars

You keep sending me letters to demand…

You keep sending me letters to demand 85euros but l never received the coin. I call your company they dont explain why and now you sending me threats of legal action. I feel like you want to extort money from me.

15 October 2025
Unprompted review
mdm.de logo

Reply from mdm.de

Thank you for your review. Please regard that we sent payment reminders several times before taking further actions. If an expected delivery did not arrive, please contact us via email to service@mdm.de

Rated 5 out of 5 stars

Good

Good, fast, professional service. Sammler service is very helpful for me. They profide the coins without my reminding them.

26 June 2025
Unprompted review
mdm.de logo

Reply from mdm.de

Hello,

thank you for your feedback! We're glad to hear that our service has been working well for you and that the collector service is meeting your expectations.

Best regards
your MDM-Team

Rated 5 out of 5 stars

Great customer experience!

The customer service is responsive in English and they have great knowledge of their products and can give great advice on their products.

7 July 2023
Unprompted review
Rated 3 out of 5 stars

I am making the collection of the…

I am making the collection of the 2-EURO Germany commemorative coins, which come in a nice presentation folder containing the coins with a brief explanation of the commemoration.
I have tried to get the coins corresponding to 2021 and 2022, but they don't appear in the on-line catalogue in the folder presentation format so I subscribe to an offer to get the whole collection, which I will have to cancel once I get the coins I want.

I found difficult sometimes to get the product I want once I started a collection. MDM should have more offers and possibilities in this regard.

18 July 2022
Unprompted review
Rated 1 out of 5 stars

Waiting for 2 months+ now for my order

Waiting for 2 months+ now for my order. The coin was flagged as "Available" in the shop. So I do not expect more than 2 months of waiting. Additionally there is absolutely no information about any delays. You have to call and ask to get info.

Probably this company is still living in the 18th century. POOR!!!

17 May 2021
Unprompted review
mdm.de logo

Reply from mdm.de

Thanks for your honest feedback, Christian! We can only apologise for the long waiting time!
Unfortunately, we cannot offer a delivery time of 3-5 days for all our products. The green flag "available" shows the basic availability. However, in order to ensure transparency in this respect, we always indicate the expected delivery time on every single order page. If there are unforeseen delays outside our sphere of influence, e.g. on part of the mint, we inform customers immediately via e-mail - a step that we unfortunately missed in your case. A waiting period of 2 months is by no means the rule. Promised: Even if some of our coins are quite a bit older, we arrived in the 21st century. Perhaps you'll give us another opportunity to do better with a future order - that would please us!

Kind regards,
Bianca Müller

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look