MBW Meet & Greet Valet Parking Reviews 

2,570
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 790 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently note the smooth and straightforward booking process, which makes organizing travel arrangements very simple. People frequently praise the dedicated and professional staff members who greet travelers at the terminal with friendly attitudes and reassuring support. Furthermore, drop-off and collection procedures are described as remarkably efficient, ensuring that drivers easily transition from vehicles to the airport terminal without delays. However, some reviewers were not happy with occasional problems like missing representatives upon arrival, booking details confusion, or unexpected vehicle damage. A few people also noted minor inconveniences regarding charging limitations for electric cars or a lack of clear grace periods.

What people talk about most

Service

People report positive experiences with service, highlighting a reliable, efficient, and professional meet... See more

Staff

Users describe positive interactions with staff, highlighting exceptionally helpful, cheerful, and... See more

User experience

Customers had positive experiences with user experience, highlighting a quick, efficient, and stress-free... See more

Location

Customers consistently note ambiguous experiences with location, as many reviewers highlight the convenient... See more

Booking process

Clients share positive opinions on booking process, frequently highlighting how straightforward and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saved the day when the original company I booked with failed to turn up to collect my vehicle at Heathrow terminal 5. As expected the cost was more than if I had pre arranged the drop off but they kep... See more

Rated 5 out of 5 stars

Absolutely brilliant service from Phil. Really good directions and video to show you how to get to the meet and greet and an easy handover. Our baggage was delayed by over an hour and someone called u... See more

Rated 5 out of 5 stars

We have been regular clients, for many years, of MBW meet and greet at Heathrow. They are an excellent company - reliable, safe, secure, accommodating, professional, friendly and wonderful Sam in thei... See more

Rated 5 out of 5 stars

I have used many valet car parking companies over the last 3 decades and MBW Parking are by far the best of the lot. They have NEVER let me down, and their service is specifically tailored to my pers... See more


Company details

  1. #2 of 9 best companies in Valet parking service
  2. #3 of 19 best companies in Car park

Written by the company

With over 25 years of experience serving all Heathrow Terminals, MBW is one of the airport’s most established and trusted Meet & Greet Parking providers. We are proud members of both the British Parking Association (BPA) and the Independent Airport Parking Association (IAPA). Our secure, Heathrow-based compound—capable of accommodating over 1,500 vehicles—is protected by ANPR CCTV, 24-hour security patrols, and perimeter fencing. All vehicles remain on-site, and we guarantee your car will travel no more than 12 miles from collection to return. Our professional drivers are fully insured, ensuring complete peace of mind. Your vehicle is comprehensively insured both in transit and while on-site in our secure facility. We also offer a range of additional services, including: Rapid 3-phase EV charging On-site washing and valeting Professional detailing Alloy wheel repairs, tyre replacement, and smart bodywork repairs MOT testing and annual servicing arrangements As a Heathrow-approved operator, MBW is authorised by APCOA to access designated Short Stay Car Parks and operates customer podiums at all Terminals. Our team members are DBS-checked, carry official photo identification, and wear high-visibility uniforms with our company branding. We also operate concierge desks for added convenience. Corporate and account customers benefit from monthly billing, preferential rates, and exclusive discounts. To ensure transparency and customer confidence, we actively collect and publish genuine customer reviews, showcasing the quality of our service.

Safe Secure Heathrow Valet Parking

Written by the company

IAPA & BPA Members
Collaborations with leading Holiday Companies such as Holiday Extras, APH & Looking4

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,570)

747 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super helpful staff

Excellent booking process, customer service, communications and instructions on how to find them were all clrar and easy to follow even through we were heading to T5 @ Heathrow! We found Phil reassuring upon our return which helped as we were jet lagged.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant service from Phil. Really good directions and video to show you how to get to the meet and greet and an easy handover. Our baggage was delayed by over an hour and someone called us to check on our whereabouts and make sure we were ok. We took the option of having our EV car charged for our arrival and it was fully charged making For an easier drive home. Highly recommend and will be using again in the future

4 September 2026
Unprompted review
Rated 5 out of 5 stars

great experience

our experience with MBW was very good. easy to book and when we had a query it was dealt with effeciently over the phone. collection routine was flawless and topped off with a cheery welcome from Phil who handed over our keys, issued the exit ticket and showed us to our waiting car. will be using MBW again

3 September 2026
Unprompted review
Rated 5 out of 5 stars

great service at Heathrow

Our experience at Heathrow T5 couldn’t have been better. On departure, just dropped the key off at the counter. On arrival, we picked the key up from a really friendly and helpful person called Phil. Our car was right there ready to be driven home. Would definitely recommend to anyone needing meet and greet parking at airports. Great service, brilliant staff and easy to book online.

3 September 2026
Unprompted review
Rated 4 out of 5 stars

Mbw good customer service

Good experience but it is a shame we had to use the bus ftom the carpark for the outward journey - but understand not much mbw can do about that

30 August 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service! ⭐⭐⭐⭐⭐

First time using MBW Meet & Greet, and we’re so glad we did! The whole process was quick, easy and hassle-free ,absolutely ideal after driving and flying for so long.

A special thank you to Phil and Sam for making everything so straightforward.

I also have to give extra thanks to Sam for looking after my purse so safely while we were away for two weeks. My purse had fallen out of a bag, and I only realised while we were already in another country. I contacted MBW and asked if they could please check the car to see if it was there.

Sam got in touch to let me know they had found it in the car and would keep it safe until we returned. I honestly can’t thank you enough! It was such a relief knowing it was safe, and the honesty and care shown by the team was greatly appreciated.

Thank you, Phil and Sam, for the excellent service. We will definitely use MBW again! 🙌

19 August 2026
Unprompted review
Rated 5 out of 5 stars

T5 Heathrow

Used MBW at T5. Phil made the drop off process very stress free. We went for a weekend break & unfortunately our car had an issue when being driven back to MBW HQ, however, Gursh arranged for the car to be repaired. I was kept up to date with progress, which was appreciated & the car was ready upon are return. Great staff & very easy drop off & pick up process.

20 August 2026
Unprompted review

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