Matthew Algie | Roastery and Coffee School Reviews 

4,358
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional training sessions, praising trainers for being exceptionally approachable, patient, and deeply knowledgeable about everything related to coffee. People truly appreciate the interactive, hands-on learning environment which makes complex techniques feel engaging and accessible. Reviewers note that these thorough classes significantly boost their daily confidence and practical skills for working successfully with professional espresso machines. Participants consistently mention feeling completely well-equipped to handle everyday café operations and support their workplace colleagues effectively. Many consumers also share that the expert guidance provides valuable tips and a solid foundation to build long-term barista careers.

What people talk about most

Staff

People report positive experiences with staff, highlighting instructors who are knowledgeable, patient, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful and... See more

Customer service

Clients share positive opinions on customer service, highlighting supportive and clear interactions.... See more

Product

Users describe ambiguous interactions with product, reflecting a mix of strong frustration and educational... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom was great. He was extremely friendly, helpful, and enthusiastic. Worked one on one with everyone helping them get basic latte art down and making sure everyone was consistent and confident with ma... See more

Rated 5 out of 5 stars

Tom came into our hotel in Sevenoaks to train us. Absolutely amazing guy, super chatty and gave effective training, teaching latte art and general skills. Learnt more in those 2 hours than i have in p... See more

Rated 5 out of 5 stars

Spent a morning at Matthew Algie coffee school learning all about latte art from Colin. What an incredible trainer, so much knowledge and passion and, above all, patience! Colin really knows his stu... See more

Rated 5 out of 5 stars

The trainig was fun and informative, we get the technical information and chance to practice. We learned the details of maing espresso, latte, and cappuccino. Colin was kind and patient in all circums... See more


Company details

  1. #22 of 59 best companies in Coffee Roasters
  2. #11 of 37 best companies in Coffee machine supplier
  3. #14 of 48 best companies in Coffee wholesaler

About Matthew Algie | Roastery and Coffee School

Written by the company

Matthew Algie Logo
_______________________________________________

About Matthew Algie

Exceptional Coffee Roasting & High-Quality Coffee Machines

Matthew Algie, is a distinguished name in the world of coffee, renowned for its rich heritage and commitment to quality. Established in 1864, Matthew Algie began as a tea and coffee merchant in Glasgow, Scotland, and has since evolved into a leading coffee roaster and supplier across the UK and beyond.

With over 150 years of expertise, Matthew Algie sources the finest coffee beans from around the globe, ensuring ethical and sustainable practices at every step. Our dedication to quality extends from the meticulous selection of beans to the art of coffee roasting.

At Matthew Algie, we believe that great coffee starts with great equipment. That’s why we offer a wide range of top-of-the-line coffee machines to suit every need, from small cafes, offices spaces to large commercial establishments. Our team of specialists is always on hand to provide expert advice and support, ensuring that you get the most out of your coffee setup.

Join us on our mission to bring the best coffee to your cup, and experience the Matthew Algie difference. Whether you’re a cafe, office space or hotel just starting your coffee journey, we have something for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(4,358)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Train the Trainer Course with Ramona Buga

I completed the Train the Trainer Course with Ramona Buga today and it was a great experience, she is an amazing trainer, I had a great time and definitely learned so much from her today that will help me in my career as a Barista. 😊

10 August 2026
Rated 1 out of 5 stars

10 years with this company - AVOID

10 years with this company. Loyalty means nothing.

Come & collect your 3 machines!!!

Refusing to fix their broken machine, but still expect to be paid monthly fees? No way. Im taking this to trading standards!

9 August 2026
Unprompted review
Matthew Algie | Roastery and Coffee School logo

Reply from Matthew Algie | Roastery and Coffee School

We're sorry to hear about your experience. We'd like to investigate the issues you've raised and have requested further details. If you can send these over, we'll make sure the matter is escalated to the appropriate team for review.

We appreciate your feedback and hope to have the opportunity to resolve your concerns.

Rated 5 out of 5 stars

Ramona visited to conduct team…

Ramona visited to conduct team training.
Ramona is a wealth of knowledge and her passion for standards and all things coffee is infectious.
Thank you so much for your time and experience that you imparted to the team.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Claire has helped me understand the… coffee brew log

Claire has helped me understand the coffee settings better than the day 1 we have started.
We had more of a one to one session and she took that extra time to help me understand what it takes to make a good coffee. I understand the coffees now more than what I have started with.
Thank you

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Claire was absolutely brilliant today

Claire was absolutely brilliant today when she came to our cafe in Congleton. The training she delivered was detailed and professional and her delivery methods were really flexible, at a suitable pace, and really showed her knowledge and love for what she does.

She was brilliant at answering questions and taking extra time to go into more details when requested. Super easy to talk to also!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Train the Trainer Course from Ramona

I had Train the Trainer course with Ramona and I had a great experience and learned a lot from her session. Ramona made the session interactive and fun. I would recommend the class to anyone interested!

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Scammed

I never have a problem with the previous company Tchibo, including their engineer service
but rercently change to Mathew Algae and charge me twice for one call out. I phoned the customer service and told them I had only one call out and they acknowledge it, but they sent me two call out invoice. of course I didnt acknowledge the second invoice.
Its a scam! Dont use them again.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

coffee training with Colin

Attended coffee training with Colin, it was fantastic! Clearly evident that Colin is enthusiastic and passionate about coffee & made for such a fascinating learning environment

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Very Positive Experience

Ramona guided us through our ‘Train the Trainer’ course with such ease and professionalism. It was a very positive experience, giving us lots of help and encouragement so that we could then be signed off as Master Baristas.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Course with Ramona

Had a really positive experience with Ramona on the train the trainer course recently, very friendly and knowledgeable lady, and a good informative course, thank you!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Angela

Angela
Had training with Angela at the new Chesham store she was helpful and was happy answering all my questions, she never made me feel silly for not knowing anything. She is a lovely lady and we were lucky to get her to train us.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

A lovely online training experience

A lovely online training experience. Colin was upbeat, informative and engaging. It is clear he has a lot of knowledge of barista skills, many years of experience developing people and took time to design the program to be informative and helpful for our careers.

13 February 2026
Rated 5 out of 5 stars

Great start

The trainig was fun and informative, we get the technical information and chance to practice. We learned the details of maing espresso, latte, and cappuccino. Colin was kind and patient in all circumstances. I just wish it was an longer for an hour or so, so we would have more time to practice and learning the cleaning process.

6 February 2026
Rated 5 out of 5 stars

Brilliant Barista Training, learned loads and actually had fun.

I recently attended a Barista Training with Matthew Algie and it was honestly brilliant.

Colin was the trainer and he was excellent, really knowledgeable, approachable and made everything easy to understand without it feeling heavy or over-technical. The session was super interactive and hands on, not just standing around listening to someone talk at you, which made a huge difference.

The group was great too, relaxed, friendly and supportive. I came away feeling more confident, with practical skills I can actually use and a much better understanding of what I’m doing (and why). Not forgetting.. excellent coffee along the way.

Would 100% recommend to anyone looking to build their barista skills or refresh their knowledge.

6 February 2026

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