Myntra Reviews 

Very bad Myntra order track

Very poor delivery system... They didn't even shipped the item that I ordered on 09/10/2026 with Order ID: # 1343399 07638006979103 but the same has not been shipped yet. Despite of so many complaints even on mail to their grievance support no action has been taken. Very pathetic delivery.. customer support has no answer.. every time they just make fool of is...

Shut hell customer care

Real scammers not delivered exact product and rejected the return without no proper reason. Order ID: # 1343307 40644358048703

Very worst customer service, don't buy anything from here.

I had a very bad experience with Myntra. They failed to deliver my order on time and cancelled it on their own without my consent. This is completely unprofessional. Customer satisfaction is zero.

Subject: STRICT COMPLAINT – Repeated Exchange Failures, Customer Harassment & Demand for Disciplinary Action Against Delivery Partners and Customer Care Executives

I am extremely disappointed and frustrated with Myntra’s irresponsible service and the unacceptable treatment I have experienced.

I placed an order for a jacket on 25 September 2026, but I received the wrong colour and size. Since then, I have raised exchange tickets 5–6 times, yet Myntra has repeatedly failed to resolve the issue and has sent the same incorrect product again.

Today, after approximately 35 days of continuous follow-ups, I finally received a jacket in the correct size. However, the delivery partner refused to complete the exchange, claiming that the colour did not match. This is completely unacceptable. I have been suffering because of Myntra’s repeated mistakes, and I am now being forced to bear the consequences.

The following issues require immediate investigation:

1. Strict Action Against Delivery Partners:
Delivery partners have failed to visit my provided location on 2–3 occasions and have cancelled my exchange requests. Today, the delivery partner again refused to complete the exchange. I demand a proper investigation and appropriate penalties or disciplinary action against the responsible delivery partners, wherever justified under company policy.

2. Action Against Irresponsible Customer Care Executives:
Customer care executives have repeatedly provided incorrect information, placed my calls on hold, and disconnected them without resolving my complaint. I demand that these interactions be investigated and appropriate disciplinary action be taken against the executives responsible.

3. Immediate Resolution of My Exchange:
I demand an immediate exchange for the exact jacket in the colour and size I originally ordered. I will not accept another incorrect product or another false assurance.

4. Accountability for 35 Days of Unnecessary Harassment:
I have wasted considerable time and effort raising tickets and contacting customer care. Myntra must investigate why this issue has remained unresolved for approximately 35 days and explain who is accountable for these repeated failures.

5. Written Confirmation of Action Taken:
I require written confirmation that my complaint has been escalated to the concerned team, that the responsible individuals have been investigated, and that appropriate corrective action has been initiated. Any penalty must be determined in accordance with the company’s policies and the findings of the investigation.

FINAL WARNING:

This is no longer just an exchange request; it is a serious complaint about repeated service failures, misleading information, and poor customer support.

If Myntra continues to ignore my complaint or fails to provide a satisfactory resolution, I will escalate this matter to the National Consumer Helpline (NCH) and pursue the appropriate consumer grievance redressal channels.

I will not accept another delay, an incorrect product, or a misleading response. I expect immediate intervention from a senior escalation manager, a proper investigation, and a final resolution without further excuses.

Please treat this complaint as URGENT and escalate it to your senior management team immediately.

I placed an order on Myntra around 10–12 days ago and requested a return almost 10 days back, but the item still hasn’t been picked up. I have contacted customer support multiple times, but every time I receive the same generic response that the pickup will be done tomorrow and that the team is working on it. Unfortunately, there has been no action or proper resolution so far.

This is extremely disappointing and frustrating. Customers should not have to repeatedly contact support for a simple return, nor should they have to keep waiting based on false assurances. If your team is unable to arrange the pickup on time, at least provide a clear explanation and a genuine resolution instead of repeating the same scripted responses.

I expected much better service from Myntra, but this experience has completely changed my opinion of the platform. **Very poor customer service and an extremely disappointing experience. I would not recommend Myntra to others unless they improve their return and customer support process.**

I returned my order on myntra. delivery agent picked up the parcel and now it is displayed return rejected. I have not yet recieved my refund. the worst service i have ever faced before. i have ordered lot of products on myntra but from now onwards i will not order from myntra and will suggest my friends for the worst experience from myntra. poor customer service among all online shopping sites. i am giving zero star for myntra customer service.

Very, very poor support — or rather, no support at all.

It’s been over 48 hours, and I haven’t received any response to my grievance email or calls. There has been absolutely no support or communication.

To make matters worse, my account has been deactivated without any email notification or explanation of the reason.

This is extremely disappointing and unacceptable. If Myntra cannot provide basic customer support or resolve customer grievances, what is the point of having a support system in the first place?

Customers deserve better than this.

Extremely Poor Customer Service, Unprofessional Behaviour and No Accountability

My experience with Myntra has been extremely disappointing.
On 2–3 October, I ordered 7–8 clothing items for my kids, with a promised delivery date of 10 October. Today is 21 October, and I still haven't received my order, despite the payment already being deducted.
The worst part was my experience at the Nashik warehouse.
Last Sunday, I personally visited the warehouse where my parcel was being held. The manager told me that my area was outside their delivery network. If that was the case, why wasn't I informed beforehand? A simple phone call asking me to collect the parcel could have resolved the issue.
Instead, the manager allegedly used abusive language, behaved rudely, and refused to hand over my parcel. He even told me to complain to Myntra because he didn't care.
This kind of behaviour towards a customer is absolutely unacceptable.
I subsequently contacted Myntra customer support and, after considerable waiting, managed to speak with a senior executive. A complaint was registered, and I was promised an update within 24 hours.
That commitment has also been missed. As of 21 October, I have received no update or resolution.
My money has been deducted, my order has not been delivered, and I am being forced to chase the company for a solution.
Myntra needs to explain:
* Why was my order not delivered by the promised date?
* Why was I not informed about the delivery issue?
* Why was my parcel withheld when I personally visited the warehouse?
* What action will be taken regarding the alleged abusive behaviour of the warehouse manager?
* When will I receive my order or a full refund?
A company cannot take customers' money and then leave them without their products or a proper resolution.
Extremely poor delivery management, unacceptable customer handling, and disappointing after-sales support.
I expect Myntra to resolve this issue immediately and investigate the warehouse incident.
I would not recommend this service based on my experience.

Don't ever use this bullshit Myntra you cannot get your refund if you cancel your order bullshit 👎👎👎👎

Unfulfilled Order & Incorrect Items: Several products from my order were never delivered. On top of that, other items were replaced instead of being delivered as originally ordered.

Unreasonable Return Window: When I contacted customer support to rectify these errors and request a refund for items I either never received or didn't ask for, the request was flatly denied because "5 days had passed since delivery."

Lack of Customer Consideration: A 5-day return window is completely unrealistic for working professionals and busy people. More importantly, when the error originates entirely on Myntra’s end—failing to deliver items and sending unwanted replacements—penalizing the customer with an aggressive policy deadline is unethical.

Myntra has refused to take responsibility for its own logistical failures. I strongly advise shoppers to be cautious, as their support provides zero flexibility or genuine assistance once an issue arises.

4 products ordered -

2 tracksuits
2 t shirts

On sale I repeat on sale

All orders were cancelled by then itself Ofcorse to sell them for for price n telling me they had problems delivering when no delivery was attempted at the first place

can u believe it 4/4 all were canceled to make more profit

Sickening behaviour- n no call back

Guilty bloody people -

I am extremely disappointed with Myntra’s service and product handling. My recent experiences have been frustrating, and the customer service has made matters even worse.

My first order was a complete disappointment. I received a dress made of the wrong material, without a seal tag. The dress appeared to have been used or returned by someone previously. I kept it in the same condition as received and immediately requested a return through the app.

A collection agent visited after a few days, inspected the dress, and informed me that another agent would come to collect it. However, no one came. Later, Myntra’s customer care team refused the return, claiming that the seal tag was broken. I had to spend a long time arguing with customer care just to explain that the tag was missing from the beginning. After a lengthy and frustrating conversation, my return was finally approved, and I received my refund.

The experience with my second order has been equally frustrating. I ordered a dress on 8th October, with delivery promised by 16th October, but it has still not been delivered.

Every time I contact customer care, I receive robotic responses without any clear information. During my call, the customer care agent, Surya, repeatedly said, "We are sorry," and "We are looking into this. The problem will be resolved by 21st October." However, no one can confirm when I will actually receive my order.

I ordered this dress specifically for Durga Puja, but the festival is already over, and I am still waiting for my purchase. What is the point of ordering something for a special occasion when the platform cannot deliver it on time or provide a clear update?

Myntra seriously seems to be getting worse day by day. The product quality, delivery service, and customer support are all deeply disappointing. Apologies mean nothing when customers are repeatedly inconvenienced without receiving any proper resolution.

I expect Myntra to take responsibility, provide a clear update on my pending order, and improve its customer service instead of giving customers repetitive, scripted responses.

I have been left with nothing but frustration and disappointment. This is certainly not the shopping experience a customer expects from a platform like Myntra.

#Myntra #MyntraCustomerService #PoorCustomerExperience #DelayedDelivery #DisappointedCustomer

Their customer service is pathetic. They delivered the wrong product and I have to pay to return or exchange that item which is ridiculous. I ordered a pant after discount I got it at 664 now if I return or exchange I will get 641, 23 which is 3.5% of the amount I paid will be deducted on returning. I am trying to call but their stupid chatbot won't let me talk to any genuine person. If you guys wanna buy anything please go offline or any other app like flipkart or amazon but don't for this myntra shit.

I haven’t got the entire package delivery which was shown on myntra app as delivered. Really disappointed. And their customer care and support sucks!!! No response. Even if its less than a star then I would give zero to them

I ordered few items on Myntra. Only partial order was delivered and i didn't get the rest but it showed delivered. When I complained they took more than four days to come back to me and the resolution was we can't help it because it is showing delivered already and we can't approach the person who was supposed to deliver so it will be considered delivered and the concern is closed.
I am highly disappointed and disgusted by this. I have promised myself not to buy from Myntra again

Trash app and service, this company hires dumb delivery partners they dont have basic sense. they never contact a person to deliver product.

I ordered h&m regular cargo trousers and send me wrong jack and Jones lower and there is no invoice also when I claimed that particular order then he told me we are not accountable for this we can not resolve this problem 1706 rs he scammed with me