DPD Deutschland Reviews 

They don't even try to deliver correctly.

My parcel was supposed to come last Saturday. I wasn't going to be home so I indicated that it could be left at my door. It didn't arrive and expected delivery date was moved to Monday. On Monday I stayed home for it and did not leave the house, not even for a few minutes. I received an email that my parcel was delivered to a name I've never heard of.

First of all, I was home all day. No one even rang the doorbell. Second, I gave permission to leave it at my door, not to leave it at a neighbour.
Now my parcel is at one of my >100 neighbours in this building, and I have no clue where or how to contact them. What a terrible service.

We suppose to pick up our packet from the PickupStation, guess what? the relevant box is empty. Then I call the customer service hoping that they could help me, after waiting some time finally there is someone to talk to. I try to explain my problem and during that she makes some noises (breath out, sighs) that shows she is bored with my talk... I don't mind, it could be a bad day, we all have it. She continued with the attitude, after some time when I didn't understand a sentence the call is disconnected... I'm pretty sure she hung up on me. That's neither customer oriented nor a service. This is extremely unprofesional

They rarely try to deliver parcels to my appartment. Instead I watch live how they are in my street, but decide the parcel is too big so they don't want to carry it and just bring it to some further away pickup store. I refuse to pick those up every time.

Another time the courier brought a 50kg parcel and placed it on the building entrance. This kind of behaviour is nothing new and apparently is tolerated. 10x DHL over this company.

I sent 10 heavy boxes from Germany to Spain, and they all arrived intact within 4 days. The Pick-up booking process was smooth. Overall very happy with the service.

My parcel was marked as delivered in Hamburg on 5 August 2026, but I never received it and nobody at my address accepted it. I opened a case with DPD, but customer service only repeated the delivery status and told me to contact the sender instead of providing proof of delivery or investigating with the driver. I hope someone responsible at DPD reads this and helps resolve the matter.

Very bad experience

The worst shipping company ever. The shops are dubious and can't find parcels that we're delivered to them, or they are closed hours before their opening hours would suggest. DPD just returned my parcel to the sender (international delivery) because the house number was missing from the label, even though I had sent them the full address as instructed.

3 stops before my package, close to my hause. The delivery guy never showed up and said he couldn't reach me and send my package back to package center. The worst delivery company ever.

The worst delivery service I have ever experienced.

My package could not be delivered, and instead of leaving the notice in my mailbox, the courier left it lying in the entrance of my building. I only found it by chance and had no idea how long it had been there.

I requested a new delivery online, but received no response or update. I had to contact the sender myself to get help. It has now been almost two weeks, and I am still waiting for my package.

I hope DPD improves its communication and delivery process, because customers should be able to rely on a professional and reliable service.

This is the worst delivery company I have seen in my entire life. Today they called me about a very specific package, which I mentioned I don't need, as I had already cancelled it on Amazon. Now they have cancelled all my shipments. How unprofessional they are!!

Very disappointing delivery experience.

I ordered a personalized Stanley cup as a gift, and the parcel was shipped with DPD. The delivery instructions clearly stated that if the parcel did not fit in the mailbox, it should be left in front of the apartment door.

Instead, the driver left the parcel on the ground floor in the common entrance area of the apartment building, where anyone entering the building could access it. The delivery photo itself confirms this.

When the recipient arrived home at 12:56, just 1 hour and 14 minutes after the delivery at 11:42, the parcel had already disappeared. It appears to have been stolen after being left in this unsecured location.

I contacted DPD and asked them to investigate whether the delivery instructions had actually been followed. Unfortunately, they simply replied that they considered the parcel delivered under the drop-off authorisation, without addressing the fact that the parcel was not left at the apartment door as instructed.

This was a personalized item that cannot simply be replaced, making the situation even more frustrating.

Customers should be aware that if their parcel is left in a communal area instead of the agreed delivery location, they may have little to no recourse afterwards.

DPD Germany is the worst shipping company I have ever been to!! I have lived in Germany for 7 years and have unfortunately struggled with them from day one. If you want to order something that DPD will deliver you have to be home from work. Everyone else manages to deliver packages to your door, to your neighbor's or to a parcel box. DPD does not do this. In addition, they are very rude and unhelpful. I will NEVER order anything from them from now on!!

STAND AWAY FROM DPD!!!!!

Worst company I have ever come across, from now on I am not buying any products from the companies who have tied up with DPD as a delivery partner, after waiting for long time and reaching out for my product which is still sitting in their warehouse. They tell me my address is not right and I have to send it again and from then on they will try to deliver it again. Such a bad service, maybe this is my 5th time I am facing this problem only with DPD !!

★☆☆☆☆

Over the past 10 years, DPD has consistently provided the worst delivery experience I’ve had with any courier company.

On multiple occasions, parcels were left in unsafe locations without my consent. Many times, the tracking falsely claimed that my address could not be found or that nobody was home, even though someone was present. As a result, I often had to collect parcels from a pickup point far away, or deliveries were delayed for no valid reason.

Unfortunately, these are not isolated incidents but a recurring pattern over many years. I understand that individual drivers can make mistakes, but the frequency of these issues suggests a broader problem with service quality and accountability.

Based on my experience, I cannot recommend DPD.

If I could give dpd minus 10 stars I would. Never once have I encountered a delivery company that is this incompetent (and that's saying a lot because Hermes and DHL aren't much better, at least not here in Germany) and the amount of times I've lost packages or they arrive extremely late because they were somehow lost or rerouted along the way for no reason at all is baffling. How do they stay in business? You have to call a million times just to get a wishy-washy answer, and whether or not you'll ever actually see your package is a gamble.
Today I received an email that my package was ready to be picked up at the kiosk. I go there, he says the driver wasn't even there at all today. My package isn't there. So where is it? DPD customer service also doesn't know, says I should check back on Monday because they're all finished working by 2pm today.
I'm so tired of this "company"

Two packages containing expensive products completely vanish. Within one week, two packages go missing and are completely untraceable. DPD email resposne was to contact the vendor. Both vendors send the products - DPD were the ones to lose them and can provide no context as to the whereabouts.

The worst courrier in Germany. Lost packages, unupdated statuses, huge delays.
Unreliable services

After a year in Germany, I can say that over twenty parcels that where supposed to be handled by DPD, not a single one was successfully delivered. At best, I had to call them to understand where the parcel was, at worst the parcel was simply lost. Today's experience is the latest : a 20 Kg parcel, supposed to be delivered home. I work remotely so I can receive it. DHL was supposed to handle the second part of the order (25 kg this time). DPD informed me an hour after the estimated delivery time window that the parcel was in a pickup store 40 min away for my home. "We missed you". They didn't even try. And it's always the case. I never had so many problem with a single delivery company before.

I would give you minus stars but can not.

How this company is still in business is baffling to me. They say they bring the package I follow them all day and when they get to my door they say I was not home. I call to hear they scanned it as if they were there but the package never left the deposit. Stop using dpd break them down to crumbles until they learn and adjust or simply disappear. The disregard the management has for the way this company treats its clients is by far the worst part. Do better or step out.

Very long. It's been 5 days since the parcel should have already been delivered. It takes more than 3 weeks. Terrible service.