365Rider Reviews 

Completely new experience by 365Rider and I was not disappointed. My trainers arrived within 5 days. Informational emails kept coming in between. Payment via Amazon.
All good!

Hi. Somehow Long journey from Spain to Germany. Took awhile but the products are as expected - top. Return process is a pain. Email confirmation needed and it is a little confusing. However products are good. No complaints. Ordering process, delivering process can be improved. Thanks

Excellent experience, price and prompt delivery.

fast response, great prices

I ordered two pairs of running shoes from 365 Rider because their prices were very attractive. Unfortunately, the experience became very frustrating when I tried to return one of the pairs.

The German version of the website appears to be poorly maintained. Several links related to returns were broken, some directed to non-existent pages, and others led to procedures that did not work. After multiple failed attempts, I contacted customer service through both the website contact form and the phone hotline. Although I requested a callback, I never received a response.

Eventually, I discovered that the English version of the website worked better and was finally able to initiate the return process. However, even the return confirmation email contained obvious errors, including placeholder text that had not been replaced with the correct information.

After spending considerable time just trying to arrange the return, I was also disappointed to learn that 365 Rider does not cover return shipping costs.

While the prices were excellent, the return experience and lack of customer support significantly reduced my overall satisfaction.

Retour pick up system by correos didn't work. As a result I had to drop it off at correos and there it didn't work. So I had it shipped there (I understand it's my cost) but did spend extra on the pick up of €6 fee.

Order made in October 8, item shipped on oct 22, arrived on October 30. Quite disappointing

After complaining that the package was never lost, 365 took a pro active role in finding the package and getting it delivered. That occurred today. I was thrilled with the shoes which feel and look great.
Thank you for sorting our the delay. Greatly appreciated.

Disappointing Shipping Experience with 365 Rider

I had a disappointing experience with 365 Rider. The shipping status was not updated, leaving me unsure about the whereabouts of my parcel. I had to take the initiative to email their customer service team to request an update, but unfortunately, I received no response.

In the end, I had to figure things out on my own and personally track down the exact location of my parcel.

For a company handling online orders, I believe timely shipping updates and responsive customer service should be basic expectations. Customers should not have to chase after their own orders or figure out the delivery status themselves.

I hope 365 Rider takes customer feedback seriously and improves its shipment tracking system and customer support. Unfortunately, this experience has left me disappointed.

Great experience overall. The service was professional, efficient, and well organized. Communication was clear throughout the process, and everything was handled smoothly. I particularly appreciated the attention to detail and the helpful approach. I would definitely recommend this service and would be happy to use it again.

Good catalogue and prices. Too many marketing messages and slow delivery. Overall: I like.

Product excellent.

Shipping was a disaster.

Got a great shoe at a great price. Delivery wasn't lightning fast but well within expectation. Will definitely use again.

I am writing this email to express my utmost dissatisfaction and dismay regarding the extremely poor and unprofessional experience I have encountered with your company concerning my order and full prepayment for a pair of shoes.
​The details of the incident are as follows:
​Shipment and Delivery Negligence: The shoes were shipped to the United Arab Emirates, and the shipping courier contacted me only once via WhatsApp, demanding an additional payment for customs/tax fees. I requested a copy or official version of the invoice for verification, which he did send; however, he failed to deliver the shipment on the same day.
​False Claim of Order Rejection: Later on, I was surprised to receive an email from your company falsely claiming that I had "refused to deliver/receive the shipment," accompanied by threats of incurring extra costs or having the package returned and losing my money!
​Communication and Delay: I replied immediately to your email, clarifying that I never refused delivery, and clearly requested that your local branch contact me to coordinate the receipt of the package. However, no one contacted me whatsoever.
​Ignored Support Tickets: I subsequently sent several follow-up emails regarding the same matter, but unfortunately, they were completely ignored without any professional response or engagement on your part.
​What happened represents a severe failure in customer service and an irresponsible approach that amounts to the unlawful retention of a customer's funds, in addition to making false claims of order rejection to shirk the company’s delivery responsibilities.
​Consequently, I demand the following:
​An immediate investigation into this negligence and the actions of your affiliated or partner courier service.
​The cancellation of any claim of order rejection, as I am the buyer, never refused the package, and have been waiting for my order.
​A full refund of the amount paid credited back to my account immediately, due to the failure to complete delivery and the deliberate ignoring of my messages.

Oh my God, I have sent many emails, but there is no reply, and the site needs many modifications and the customer service is very bad.

I ordered a pair of shoes fast r3 puma.
It was in great price,90 euros cheaper than Greece and they were delivered to me in just 8 days.
Smooth,clean,nice procedure of ordering.Everything was great 👍👍👍
Will definitely order again.
Greetings from Greece!

Easy to use. Quick delivery.

Fast and reliable, amazing service !

After several unanswered calls and emails, I’ve noticed that 365 Riders only responds to reviews.

Therefore, if you do not intend to refund my order following my return of a shoes never-used product please send the item back to me. You cannot keep both the money and the product ( even if the size is too small ), doing so would be considered theft.