Webfactory Reviews 

657
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I recommend Webfactory to anyone who knows what they want and has an idea in mind. These guys will definitely help you bring it to life. It was very easy to work with my designer, Steve. Once I had... See more

Company replied

Rated 5 out of 5 stars

We have used Webfactory for many years, they have just updated our website for us and, as always, it was an easy and affordable process. Thanks to Becky who designed our original website and has just... See more

Company replied

Rated 3 out of 5 stars

They set up some emails that were not needed, my email hosting was done by another business. They charged me for this, when I bought it to there attention, they did not seem to be bothered that th... See more

Company replied

Rated 5 out of 5 stars

I found Webfactory very reasonably priced and very efficient. They were helpful at all times, which gives me confidence for any assistance needed in the future. They obviously know what they are doing... See more

Company replied

Company details

  1. #8 of 10 best companies in Web designer
  2. #23 of 72 best companies in E-commerce service
  3. #13 of 26 best companies in Ecommerce solution provider
  4. #16 of 22 best companies in Graphic designer
  5. #15 of 31 best companies in Web hosting company
  6. #10 of 14 best companies in Website designer

About Webfactory

Written by the company

Affordable Bespoke Websites that work for your business.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

657 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(657)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recommend Webfactory to anyone who…

I recommend Webfactory to anyone who knows what they want and has an idea in mind. These guys will definitely help you bring it to life.
It was very easy to work with my designer, Steve. Once I had completed the forms and got through to him, the work progressed very quickly. I was amazed by his skilful creativity. Once given the space, he really created beautiful pages that I’m very happy with.

4 August 2026
Webfactory logo

Reply from Webfactory

That's great to hear. I'll let Steve know you're happy with his work too, thanks for sharing.

Rated 5 out of 5 stars

We have used Webfactory for many years

We have used Webfactory for many years, they have just updated our website for us and, as always, it was an easy and affordable process. Thanks to Becky who designed our original website and has just done a great job of redesigning it and given our business a fresh, modern look. Everyone at Webfactory was helpful and I have had a phone call from them today to check that I am happy with everything now that it has gone live. Excellent Service, Highly Recommended!

14 August 2026
Unprompted review
Webfactory logo

Reply from Webfactory

That's great, thanks for sharing your experience and we're really pleased to be able to keep working with you for so long. I'll pass your comments on to Becky and the customer service team too.

Rated 3 out of 5 stars

Disappointing but the issue was eventually resolved

They set up some emails that were not needed, my email hosting was done by another business. They charged me for this, when I bought it to there attention, they did not seem to be bothered that they set up a service I did not need.

I sent an email asking them to consider crediting my final invoice once I bought it to there attention that they had set up a service that was not working and was not required, there was no response other than to send a reminder that the invoice was due for payment.

I appreciate that they eventually managed the issue and communicated this to me.

13 July 2026
Unprompted review
Webfactory logo

Reply from Webfactory

Thanks for leaving your feedback, I'm really sorry for the confusion over the services that remained open.

It looks like there was a misunderstanding when the website was closed as the domain & email service remained active, which is why the ongoing fee was invoiced. This isn’t an additional charge, it’s part of the standard service that supports the website, it's just itemised separately as not all customers require both.

Because you’d asked us to set up emails in the welcome pack stage it didn’t flag as unusual that the domain & email service stayed open when the website was closed, but since you didn’t either services you just needed to cancel both.

I can see that you made a payment after the invoice had already been credited, so that payment has been refunded in full. The late payment fee has of course been waived too.

If you need anything else, just let us know and I apologise once again for the misunderstanding.

Rated 5 out of 5 stars

Great customer service

Great customer service. From placing my order to going live communication was second to none.

Within 1 working day I had domain and emails set up. Within 2 working days I had the perfect website.

Ref - C26941

Thanks again guys!!!

9 July 2026
Unprompted review
Webfactory logo

Reply from Webfactory

No problem at all - glad you've had a good experience and thank you for sharing

Rated 5 out of 5 stars

I found Webfactory very reasonably priced

I found Webfactory very reasonably priced and very efficient. They were helpful at all times, which gives me confidence for any assistance needed in the future. They obviously know what they are doing and nothing seemed too much trouble. I fully recommend.

2 June 2026
Webfactory logo

Reply from Webfactory

That's what we like to hear, thanks for the feedback. If you need anythign else you know where we are

Rated 5 out of 5 stars

Great experience

Had a design built from scratch. Great engagement from the people involved. They are always on hand to help with any questions and explanations, which is especially helpful for people who know nothing about this stuff

11 June 2026
Unprompted review
Webfactory logo

Reply from Webfactory

Always happy to help, glad you are happy with the experience. Let us know if there is anything we can help with

Rated 5 out of 5 stars

We couldn't be happier with the website…

We couldn't be happier with the website that was created for our business. From the very beginning, the entire experience has been professional, smooth, and enjoyable.

Our designer has been absolutely fantastic throughout the whole process. They have always been available whenever we've needed help, responded quickly to every question, and have been more than happy to make changes and adjustments whenever requested. Nothing has ever felt like too much trouble.

The attention to detail, creativity, and commitment to getting everything exactly right has been outstanding. They really took the time to understand our business and delivered a website that looks professional, modern, and perfectly represents who we are.

What impressed us most was the ongoing support and communication. Every amendment, update, or idea we had was handled quickly and efficiently, making the whole process completely stress-free.

We are extremely happy with the final result and would highly recommend this company to anyone looking for a high-quality website and exceptional customer service. An amazing experience from start to finish – thank you for all your hard work!

11 June 2026
Webfactory logo

Reply from Webfactory

Brilliant, thanks for taking the time to leave such a detailed review. Sounds like you are very happy, I'll be sure to let Rhed know you really appreciate all her work

Rated 5 out of 5 stars

The staff at Webfactory are human

The staff at Webfactory are human, not AI and not desperate to get rid of you with a cheesy 'have a nice day'.
Not only do they know their industry exceedingly well, they have an affinity with their clients. In both website cases, I gave a rough description and they came up with something far beyond what I hoped for.

2 June 2026
Webfactory logo

Reply from Webfactory

That's a great review, thanks for taking the time to share. Glad we were able to sort your DNS out for you too.

Rated 5 out of 5 stars

Firts Class Experience

From the start to delivery of the website we have been extremely pleased. Woud highly recommend and will use again.
Many thanks
Barrie

2 May 2026
Webfactory logo

Reply from Webfactory

Pleased to hear you’ve been happy from start to finish, we appreciate the recommendation and look forward to working with you again whenever you need anything

Rated 5 out of 5 stars

Definitely 5 stars

Definitely 5 stars. Excellent communication throughout and nothing too much trouble.

21 May 2026
Webfactory logo

Reply from Webfactory

Awesome, thanks for leaving a review - always happy to help.

Rated 5 out of 5 stars

Great service with very timely…

Great service with very timely responses, and a great finish to my website.

15 May 2026
Unprompted review
Webfactory logo

Reply from Webfactory

Glad to hear you are happy, thanks for leaving a review

Rated 5 out of 5 stars

5 stars

Good communication Jamie was very patient with us .And helped us get our vision down .The site Jamie created for us was exactly how we envisioned .

6 May 2026
Webfactory logo

Reply from Webfactory

Thanks for sharing your thoughts, I'll let Jamie know you're pleased with his work!

Rated 5 out of 5 stars

Excellent job

Excellent job, easy to deal with the designers, very professional service all round.

12 May 2026
Webfactory logo

Reply from Webfactory

Great feedback, thanks for sharing.

Rated 5 out of 5 stars

My experience working with webfactory…

My experience working with webfactory was excellent from the very first call through to the final sign off of my website. No question was a problem and the team are super helpful and knowledgeable. I highly recommend working with webfactory. I love my new website so could not be happier!

23 March 2026
Webfactory logo

Reply from Webfactory

That's brilliant to hear, I'll let the team know. Thanks for sharing your review.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, Dale my designer was amazing. I love the finished design, it's exactly how I imagined it. Highly recommended A++++

17 March 2026
Webfactory logo

Reply from Webfactory

Really happy to heard you love the design, Dale has done a great job. Thank you for leaving a review and I'll pass your comments on

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Looks like a £5000 design

6 April 2026
Webfactory logo

Reply from Webfactory

You're welcome to pay more next time - just kidding! Glad you're happy, pleasure to work with you

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look