I bought this saw as a step up from the usual decent rated diy type that I’ve previously used. It’s definitely a marked improvement in build quality and design and cuts very well the tiles and s... See more
Company replied
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I have been extremely satisfied with all the items that I have used that are made by Rubi. There is a consistent quality and reliability that I can depend on for the beat project outcomes. With onlin... See more
The saw works great. The rubber shoe at the bottom of the water hose really keeps the blade wet which helps with the cut. With big tiles the water is always going to tend to run off and not get redire... See more
Company replied
Rubi T1250 tile cutter ordered with FFX. First one arrived broke, ordered another and we used within a few days, advertised as “able to combat most of todays porcelains” and suitable for “3-21mm”. I c... See more
Company details
Written by the company
RUBI is the world's leading manufacturer of premium tiling tools, including tile cutters, wet saws, diamond blades, drill bits, and related construction tools. RUBI Group is headquartered in Rubí (Barcelona, Spain), with 11 subsidiaries and 2 production and logistics centers. The RUBI brand is present in more than 120 countries, thanks to a strong network of subsidiaries and branches across 5 continents. Currently, RUBI Group designs, manufactures, and distributes tools and equipment for the construction industry, specializing in solutions for the proper installation of ceramic and other building materials.
Free warranty extension
Free warranty extension on selected products if you register them
For more than 12 years, RUBI CLUB has been rewarding tilers with free warranty extensions and exclusive access to promotions, content, and events for RUBI CLUB registered members.
Contact info
Av. Olimpiades, 89-91, 08191, Rubí, Spain
- +34936806500
- info@rubi.com
- rubi.com
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
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The customer service was very helpful…
The customer service was very helpful and knowledgeable.
23 July 2026
Reply from RUBI
Thank you for your 5-star review, Alan! We're glad to know that our team was able to help you.
Rubi are Top
Ordered a Rubi TX max tile cutter from a supplier and it arrived with damage from the courier so had it exchanged - 2nd one arrived not damaged but needed to be refitted together - Had a video call with Darren and james and over the phone we assembled the unit and he also gave me great advise - This is great customer service and would highly recommend this company
3 July 2026
Unprompted review
Reply from RUBI
Thank you so much for your fantastic 5-star review!
We're sorry to hear that your first TX Max arrived damaged, but we're glad we could quickly help get everything sorted. It's great to know that Darren and James were able to assist you over the video call and get your cutter assembled and ready to use.
Your kind words about our customer service mean a lot to the whole team. Thank you for your recommendation, and we hope you enjoy using your RUBI TX Max for many years to come!
Reply from RUBI
Thanks for your review! We're happy to hear our tools help you achieve a professional finish. We appreciate your support and hope they continue to deliver great results on every project.
Great saw but can be messy….
I bought this saw as a step up from the usual decent rated diy type that I’ve previously used. It’s definitely a marked improvement in build quality and design and cuts very well the tiles and stone I’ve been using so far. I like the fact that the guide actually clamps firmly in to place! The only reservations have are:
The clamp cannot easily be slid off the table and needs to be dismantled first
The water tray has to be tipped to remove for cleaning and so pours water all over. Not a huge issue considering the saw doesn’t prevent used water going everywhere but still a niggle.
The measurements in the table are soon obscured by marking from the tiles being fed into the blade.
One positive mention must go to the supplier as their service was excellent.
Overall, I’d buy again if needed.
22 May 2026
Reply from RUBI
Hi,
Thanks a lot for taking the time to share such a detailed review!
We’re really happy to hear you noticed the step up in build quality and cutting performance, and especially that the guide clamp is doing its job properly 😊
We also appreciate the honest feedback on the clamp removal, water tray cleaning, and table markings. Comments like yours are super helpful for us to keep improving.
Great to hear the supplier looked after you well too!
Thanks again for choosing RUBI, and we’re glad to know you’d buy it again if needed.
Best,
RUBI Team
Rubi dc250 smart advance saw works…
Rubi dc250 smart advance saw works great! Nice job cuts like butter! Great quality! Excellent product!
6 May 2026
Reply from RUBI
Thank you for your amazing feedback! 🙌 We’re delighted to hear that your RUBI DC-250 Smart Advance is cutting “like butter” and meeting your expectations. Enjoy your projects, and thank you for trusting RUBI!
Rubi RP 30" Hand Cutter
I had a few technical questions for a Rubi tile cutter I had bought, and Rubi's phone operator directed me to a guy named Eddie in the Miami location. He took the time to video chat with me and gave me a bunch of information and gave me a few options into the direction that would help the most. Thanks...
27 February 2026
Unprompted review
Reply from RUBI
Hi Carlo,
Thanks for your feedback! We’re happy to hear Eddie was able to help and guide you with the best options.
If you need anything else, we’re here for you.
Best regards,
RUBI Tools Team
Reply from RUBI
Thank you for your 5-star review!
We’re really glad to hear the cutter delivers precise cuts and meets your expectations. Enjoy the results, and thanks for choosing RUBI! 👌
Local support
Having easy access to knowledgeable, local reps is a real positive benefit. It means that when we face a day of difficult or awkward cuts, there is support nearby.
21 January 2026
Reply from RUBI
Hi Andrew,
Thank you for your feedback and for highlighting the importance of local support. Having knowledgeable reps close to our users is something we truly believe makes a difference, especially when facing challenging or complex cuts on site.
We’re glad to hear this support has been valuable to you, and we’ll keep working to be there whenever it’s needed.
Thanks again for taking the time to share your experience.
Reply from RUBI
Thanks, Rob!
Great to hear you’re happy with the gear and the service.
Appreciate the feedback!
Quality build
Machine is very sturdy, build quality is supreme, cutting very accurate.
Overall im very satisfied.
13 January 2026
Reply from RUBI
Thanks, Miha!
Happy to hear the build and accuracy are working so well for you, we try to make sure the quality and overall experience are always top-level.
Thanks for the feedback!
Rubi what a quality product
Needed a bigger tile. Cutter for large tiles and purchased a rubi... It scores straight and snaps perfect. Very pleased with my Rubi tile. Cutter
5 January 2026
Reply from RUBI
Hi Barry,
Thanks a lot for your review! Great to hear your new RUBI cutter is giving you clean scores and perfect snaps on those larger tiles.
Thanks for choosing RUBI! 🙌
Poor Customer Service
Rubi,
Unfortunately, your non-response has only confirmed how poor your customer service has been.
After I left a review, you asked me to contact you directly, which I did. Despite this, I never received any response from you.
Requesting contact and then failing to reply is both disappointing and unprofessional, and does nothing to resolve the issue raised.
5 January 2026
Unprompted review
I'm in the UK and had an issue with my…
I'm in the UK and had an issue with my recently purchased wet tile cutter. Rubi went above and beyond to sort it for me. Very impressed!
24 November 2025
Unprompted review
Reply from RUBI
Thank you so much for your kind words! We’re really happy to hear that our team could help and that you’re satisfied with your RUBI cutter. Our customers’ experience is always our priority, and it’s great to know we met your expectations.
All the best,
The RUBI Tools Team
Rubi 1200tx
Rubi 1200tx, a good sturdy cutter, easy to see when using. Some springs had come out and had to reassemble when arriving. Equally has good as my tz 1050
10 June 2025
Reply from RUBI
Hey Phil! Thanks a lot for your feedback 🙌. We’re happy to hear you like the 1200TX and that it’s as solid and easy to use as your TZ 1050. Sorry about those springs popping out at first — we’ll definitely pass this on to our team. Thanks for choosing RUBI! 👊
Reply from RUBI
Hi Paul, thank you for your feedback! 😊 We put all our effort into making your experience with RUBI the best possible, so it’s great to hear you're happy .👌❤️
A trusted brand for quite a few of my…
A trusted brand for quite a few of my tiling tools, especially when I'm drilling or cutting - and I've recently purchased (X2) Octo-USB Energy Suction Cups, which are fantastic.
15 January 2025
Reply from RUBI
Hey Steven! Thanks for your review! The Octo-USB Energy suction cups are definitely a fantastic addition, glad you’re loving them! All the best!
The saw works great
The saw works great. The rubber shoe at the bottom of the water hose really keeps the blade wet which helps with the cut. With big tiles the water is always going to tend to run off and not get redirected back into the saw reservoir. I have noticed that the two side channels that the aluminium table parts slide in get full of water and then spills over the edge instead of going into the catching reservoir, it seems like there should be some sort of weep hole or something at the end so the water would drain into the water catch.
13 December 2024
Reply from RUBI
Thank you for your review! We're so glad to hear the saw is working great for you and that the rubber shoe is doing its job keeping the blade wet. We always strive to make your experience with Rubi tools the best possible.
Regarding the water spilling from the side channels, that's really helpful feedback, thank you for pointing it out! We'll definitely take it into account as we continue improving our designs.
Wishing you a Happy New Year 2025! Hope it's filled with success and great projects! 🎉
Proffesional tool on acceptable price.
20 September 2024
Reply from RUBI
Thank you for your feedback and for trusting Rubi Tools!
The tile cutter is of good quality
The tile cutter is of good quality, robust, and precise.
27 September 2024
Reply from RUBI
Thank you very much for your review and for trusting Rubi Tools!
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