Richard Lang & Son logo
Visit website

Richard Lang & Son Reviews 

4
•
TrustScore 2.5 out of 5

2.6

Wholesaler
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Wholesaler
  2. Ceramics wholesaler
  3. Gift shop

Written by the company

Richard Lang & Son Ltd is an independent British giftware wholesaler, established in 1949 and based in Derby. We supply independent gift shops, garden centres, department stores, visitor attractions and other retailers throughout the UK, Ireland and Europe. Our in-house creative team designs distinctive giftware, home accessories, seasonal decorations and greeting cards from our Derby studio. Our extensive wholesale collection includes decorative ornaments, mugs, jugs, vases, candles, candle holders, plush gifts, cushions, plaques, tabletop accessories and much more. Seasonal design is an important part of our business, with coordinated collections developed for spring, summer, autumn, Halloween and Christmas. We regularly introduce new ranges to help retailers refresh their displays, create attractive product stories and give their customers something new to discover. Many of our products are exclusive to Richard Lang & Son, combining original design, commercial appeal and accessible price points. Our greeting cards are designed in Derby and printed in the UK, while our wider giftware collections are developed with carefully selected manufacturing partners. Richard Lang & Son is a trade-only supplier. Product prices are available to approved trade customers after signing into their online account. Customers can order through our website, our sales team, their local sales representative or at the major UK trade shows we attend throughout the year. We are proud of our long history, friendly service and continued investment in original product development, stock availability, warehouse technology and reliable nationwide delivery.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(4)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Shocking customer service

Shocking customer service! Sent 4 emails and not had any responses. Would not reccomend.

Just to respond to your response. I have already emailed and been ignored. As for my reviews I give honest reviews! I think you need to go to spec savers or admit your a liar! I think your overall score speaks for itself.

9 August 2025
Unprompted review
Richard Lang & Son logo

Reply from Richard Lang & Son

Dear Miss Slater,

We are sorry that you did not receive a response to your emails. Regardless of whether an enquiry comes from a trade customer or a member of the public, it should still be acknowledged and handled professionally.

We would like to understand what happened and ensure your enquiry is dealt with. Please email sales@richardlang.co.uk with “Trustpilot Review” in the subject line, and a member of our management team will investigate it personally.

Please accept our apologies for the frustration caused.

Richard Lang & Son Ltd

Rated 1 out of 5 stars

This company is unprofessional and extremely frustrating.

This company is unprofessional and extremely frustrating to communicate with. Taylor Vickers from customer services verges on rude and she appears very disinterested. Some of her email replies have taken up to 10 days. Then, after this wait, frustratingly, Taylor has asked me to resubmit photos that I had sent in over a fortnight beforehand, because her colleague had “not forwarded them on to me”.

Has my problem been resolved? No, not so far, I am now going to email the owner.
But I’m not holding my breath.

7 May 2025
Unprompted review
Richard Lang & Son logo

Reply from Richard Lang & Son

Dear Verena,

We are sorry about the delays and poor communication you experienced. Waiting several days for replies and then being asked to resend information is not the standard of service we expect to provide.

We have since been working to improve how customer enquiries and supporting information are recorded and passed between departments. If the matter remains unresolved, please email sales@richardlang.co.uk with “Trustpilot Review” in the subject line so that our management team can investigate it.

Please accept our apologies for the frustration caused.

Richard Lang & Son Ltd

Rated 1 out of 5 stars

Really difficult company to deal with

Richard Lang has great products but they are so difficult to deal with.
Even if something is in stock it can take well over a week/couple of weeks between making the payment to actually getting the products and I always have to chase constantly.
Most other wholesalers have next day delivery available and it seems ridiculous that you have to wait so long for products from RL.
Currently waiting on a payment link I asked for on Monday (today is Thursday) just to even make the payment for items in stock.

21 March 2024
Unprompted review
Richard Lang & Son logo

Reply from Richard Lang & Son

Dear Jenny,

Thank you for acknowledging the quality of our products, and please accept our apologies for the delays and difficulty you experienced when ordering. You should not have needed to chase repeatedly for a payment link or an update.

Since your review, we have made significant improvements to our ordering, warehouse and delivery processes. In-stock orders can now be dispatched much more quickly, with next-working-day delivery available on qualifying orders placed before 1pm.

We appreciate your feedback and hope you will consider giving us another opportunity in the future.

Richard Lang & Son Ltd

Rated 1 out of 5 stars

Shocking Company to deal with

Shocking Company to deal with. There is no service from this company. They make promises they don't keep. The website says something is in stock but it's not and then you have to chase and chase to initially be told it will be here next week, and then on following up, they've no idea if/when it will be here. Lovely products but just not worth persevering with them. They have no interest in providing a service.

28 February 2024
Unprompted review
Richard Lang & Son logo

Reply from Richard Lang & Son

Dear Joanne,

We are sorry about the poor communication and inaccurate availability information you experienced. We understand how important reliable stock information and delivery dates are to an independent retailer.

Since your review, we have invested significantly in our warehouse systems, stock reporting and dispatch processes to provide clearer availability information and faster delivery. We have also strengthened how customer enquiries are monitored so customers receive updates without needing to chase repeatedly.

Thank you for raising these issues, and please accept our apologies for the service you received.

Richard Lang & Son Ltd

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look