Mostly good, easy payments explained and offered well - I can choose which amount per month, the communications are good and I am able to pay off in advance without penalty
Company replied
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The installment payment turned out to be loan from Resurs. Whatever, I've had these before. But never before have my payment details included other than the originally agreed upon payment amounts wi... See more
Company replied
It’s been three days of going back and forth with resurs bank. They sent us a link that is not working, a phone number to call that went to the wrong place, and it takes days for anything to progre... See more
I would like to give positive feedback on the service I received from Resurs Bank. I bought tires, and I was pleasantly surprised to find that I could apply for financing through Resurs Bank. The proc... See more
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Company details
Written by the company
Tämä on Resurs Suomen virallinen Trustpilot-sivu. Resurs on pohjoismainen pankki, joka tarjonnut maksu- ja rahoitusratkaisuja sekä kuluttaja- että yritysasiakkaille jo yli 40 vuoden ajan. Voit katsoa vastauksia yleisimpiin kysymyksiin täältä: www.resursbank.fi/asiakaspalvelu
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4.0
Great
1k reviews
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Reply from Resurs Suomi
Thank you so much for your positive feedback! We really appreciate you taking the time to share your experience with us.
Kind regards, Resurs Customer Service
Messy and interest cost vs whats paid…
Messy and interest cost vs whats paid seems inconsistent. Not clear
13 October 2026
Reply from Resurs Suomi
Thank you for your feedback. We’re sorry to hear that the interest costs and payments have been unclear. Please feel free to contact our customer service if you would like to go through the matter in more detail.
Kind regards,
Resurs Customer Service
Reply from Resurs Suomi
Thank you for your positive feedback! Great to hear that you’re happy with our service.
Kind regards,
Resurs Customer Service
Reply from Resurs Suomi
Thank you for your feedback! Great to hear you’re happy with our service.
Kind regards,
Resurs Customer Service
Mostly good
Mostly good, easy payments explained and offered well - I can choose which amount per month, the communications are good and I am able to pay off in advance without penalty
9 October 2026
Reply from Resurs Suomi
Thank you for your feedback and have a great rest of the autumn! Best regards, Resurs Customer Service
Reply from Resurs Suomi
Thank you so much for your positive feedback! We really appreciate you taking the time to share your experience with us.
Kind regards, Resurs Customer Service
Reply from Resurs Suomi
Thank you so much for your positive feedback! We really appreciate you taking the time to share your experience with us.
Kind regards, Resurs Customer Service
Professional Customer Interaction
I received a call pertaining Resurs Gold membership and the interaction was very professional; clear, instructive and personable.
I also have an open credit account and the handling - monthly installments - is straight forward; all good.
16 September 2026
Reply from Resurs Suomi
Thank you so much for your positive feedback! We really appreciate you taking the time to share your experience with us.
Kind regards, Resurs Customer Service
Smooth, fast, and completely hassle-free service
Everything worked seamlessly from start to finish. The application and approval process was clear and fast, and the terms were straightforward. Customer support was helpful and professional whenever needed. Highly recommended!
12 September 2026
Reply from Resurs Suomi
Thank you so much for your positive feedback! We really appreciate you taking the time to share your experience with us.
Kind regards, Resurs Customer Service
Great and trusted
10 September 2026
Reply from Resurs Suomi
Thank you for your feedback and for your trust! Wishing you a wonderful autumn!
Kind regards, Resurs Customer Service
The service is great and the app is…
The service is great and the app is very easy to use!
13 August 2026
Unprompted review
Reply from Resurs Suomi
Kiitos palautteestasi ja hyvää syksyn jatkoa! Ystävällisin terveisin, Resurs Asiakaspalvelu
Not good it’s not convenient to pay
Not good it’s not convenient to pay
High interest. Have apps but cannot be open if needed to pay.
4 August 2026
Reply from Resurs Suomi
Thank you for your feedback. We’re sorry that your experience didn’t meet your expectations.
Please contact our customer service team so we can look into the matter further and work toward a solution. We’re happy to help.
You can submit a support request at any time by sending us a secure message through online banking. We usually respond within 1–3 business days. Best regards, Resurs Customer Service
The application doesn’t work smoothly…
The application doesn’t work smoothly and should try quite many times:((
30 June 2026
Reply from Resurs Suomi
Thank you for your feedback. We’re sorry that your experience didn’t meet your expectations.
Please contact our customer service team so we can look into the matter further and work toward a solution. We’re happy to help.
You can submit a support request at any time by sending us a secure message through online banking. We usually respond within 1–3 business days. Best regards, Resurs Customer Service
Slow, unorganized, and extremely frustrating
It’s been three days of going back and forth with resurs bank. They sent us a link that is not working, a phone number to call that went to the wrong place, and it takes days for anything to progress.
We called customer service and they said they can’t see a request on our name but they are still replying our emails regarding an active request. Said it’s a “software malfunction”.
One of the service providers were very cold and not at all friendly nor solution oriented, had a very “don’t bother me” attitude.
It’s slow, unorganized, and frankly extremely frustrating. I would not recommend.
26 February 2026
Unprompted review
co operation works
I really understood how only how the real co-operation between me-Silmäasema-hospital-bank.
It works and see ositive future
8 October 2025
Unprompted review
Unfriendly customer service!
Unfriendly customer service!
Woman in chat only copy pasted same prewritten answer. When called to customer service line, none of the concerns were addressed correctly and professionally.
1 September 2025
Unprompted review
Fast and reliable service
I am not a customer of the bank but I was amazed at the quality and reliability of the service to me. Will definitely want to own an account with the bank if guided on how to go about it.
29 April 2025
Unprompted review
Reply from Resurs Suomi
Thank you for your feedback, if you have any questions, please contact our customer service. Have a wonderful summer! Best regards / Resurs Asiakaspalvelu
correct and fast in financing
correct and fast in financing. You are the best 🥰
6 December 2024
Unprompted review
Reply from Resurs Suomi
Thank you for the feedback and have a wonderful spring! Best regards, Resurs/Customer Service
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