Renovate Direct Limited Reviews 

813
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 685 reviews, reviewers had a great experience with this company. Consumers frequently praise the outstanding quality of the flooring materials and highly appreciate the quick and convenient sample service that helps them select ideal colors. Purchasers often mention that the products are wonderfully simple to install and look truly amazing once fully fitted in their homes. However, some customers also noted occasional issues with delivery delays, transit damage to some packs, or items suddenly going out of stock after purchase. A few other people also felt that the shipping fees were quite expensive, especially when ordering smaller quantities of flooring.

What people talk about most

Product

Consumers find product to be positive, highlighting top quality flooring that looks amazing and fits together... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised prompt sample arrivals... See more

Quality

Customers consistently note positive experiences with quality, expressing satisfaction with the lovely look,... See more

Order

Reviewers mention ambiguous feedback about order, noting that while some customers experienced smooth... See more

Service

People report positive experiences with service, highlighting a great choice of flooring, quick response to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The laminate flooring is very good. Delivery though was late and the items on the pallet were wet through with 3 packs damaged. Straps had cut into the packs and exposed ends had received impact d... See more

Rated 4 out of 5 stars

The product is lovely and looks amazing fitted. Sadly, we only noticed one damaged box on delivery which was immediately given a 50% refund on that box. But we later noticed more damage boxes wit... See more

Rated 4 out of 5 stars

It was difficult at times with the delivery . Their AI response contradicting customer support. I didnt hear back after my order until I contacted them for delivery date and time. Also had 2... See more

Rated 5 out of 5 stars

Was looking for LVT to go down in our new Cashmere kitchen. Got various samples from various companies but Scots Pine was our favourite. Perfect colour, good quality which will hopefully last well. De... See more



Company details

  1. Wood and laminate flooring supplier
  2. also in
  3. Flooring Shop
  4. Home improvement shop

Written by the company

At Renovate Direct, we bring together style and practicality to create high-quality home improvement products built for real life. With 30 years of experience and over 30 million square metres of flooring provided, we know what lasts, and what homeowners truly need. By designing our own innovative solutions, we make transforming your home easier and more affordable than ever.


Contact info

4.2

Great

TrustScore 4 out of 5

813 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(813)

710 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Renovate direct limited hand no probs…

Renovate direct limited hand no probs with them i asked for some samples and when i did get them a1 samples will be ordering very soon the only prob was with evri getting the samples from them took 5 lots before i got them

5 November 2026
Rated 5 out of 5 stars

Amazing flooring

Amazing flooring! Fantastic quality! Well pleased so glad we went with renovatedirect.co.uk! Quick delivery, nice delivery company too and helpful. Renovate was Helpful choosing flooring. Will be using again for other floors! Great prices!

5 November 2026
Rated 1 out of 5 stars

You should avoid this company

I ordered 37 boxes of the cloud cover and would strongly advise to avoid this company for the below reasons:

- don’t be swayed by the good reviews, a lot of them are just talking about the samples.
- of the 37 boxes, about 2 boxes worth of flooring came chipped or damaged and the fitter could not use them (I can share pictures if anyone wants them)
- if you speak to the company they won’t offer a replacement but will blame you even though the fitter didn’t touch most of the pieces lol
- delivery was a nightmare

All in all a terrible experience across the board and strongly advise to look at alternatives (who are actually cheaper in a lot of cases!)

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Great flooring!!

Im only a DIYer but this flooring is brilliant! Having the underlay attatched is a game changer, its easy to put down and looks good when down. Definitely be ordering for the next room I do

4 November 2026
Unprompted review
Rated 5 out of 5 stars

the samples are great

Haven't ordered yet but the samples are great, the one I thought I liked best was the one I liked least in the room so definitely worth getting the samples.The product was good will be ordering.

13 October 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look