RENDO-SHRIMP Reviews 

I have ordered from this shop multiple times in the past, but this experience was an absolute disaster. I ordered 20 sensitive Caridina shrimp, which were supposed to be shipped via "UPS Express". However, the package arrived with a massive delay of over a week.
​Furthermore, all 20 shrimp were packed together into a single bag – a fatal packaging mistake for such delicate shrimp on a long international journey. As a result, not a single animal survived; there was only extremely dirty, foul water left in the bag.
​Despite providing a continuous unboxing video and clear photos of the sealed bag through their official claim form, customer service refused to refund me, claiming it didn’t meet their "requirements". Completely unprofessional and showing zero respect for customers or live animals. I had to open a PayPal dispute to get my money back.

My experience with Rendo-Shrimp has been highly disappointing and, ultimately, unacceptable.

My first order consisted of 15 shrimp and 10 Blueberry snails. Upon arrival, 2 shrimp were dead, and 1 shrimp was missing entirely.

The snails were also in very poor condition. Their appearance was far below what I would reasonably expect as a customer—so poor that I would never have selected them myself if purchasing them in person. More importantly, they did not appear healthy. Six out of the ten snails had heavily cracked and corroded shells, and as expected, all six died within the first 24 hours. The animals were acclimated slowly and carefully, and my water parameters were verified to be ideal. Fortunately, the remaining four snails are doing very well.

I submitted a claim immediately regarding the 3 shrimp and 6 snails and had to follow up multiple times before receiving any response. Eventually, I was informed that my claim had been approved, but no further details were provided. To my surprise, I later discovered that I had only been refunded for the 3 shrimp and not for the 6 snails. No explanation or justification was given.

For more than four weeks, I have been trying to obtain either the missing refund or a clear explanation. Communication has been extremely poor. Most messages go unanswered, and when I do receive a reply, I am simply told that the matter has been forwarded to management. At this point, they have stopped responding altogether. The level of customer service has been completely unacceptable.

Approximately one week after my first order, I placed a second order for 50 shrimp due to a special offer. I decided to give the company another chance, but it is important to note that this order was placed before I knew how poorly my complaint would be handled and before it became clear that obtaining a proper response or refund would be such a struggle.

Fortunately, the second order arrived in much better condition. All 50 shrimp were alive and active upon arrival. Under normal circumstances, this would have justified a higher rating. However, the issues with my first order and, especially, the way my complaint has been handled outweigh the positive experience of the second order.

What is particularly concerning is that, after reading other customer reviews, I can see that I am far from the only person experiencing serious issues with customer service and communication. The recurring nature of these complaints suggests that this is not an isolated incident.

As a result, I cannot give more than 1 star. The quality of the second order does not compensate for the unresolved issues, the lack of transparency, and the complete absence of effective customer support. This was my last order with Rendo-Shrimp.

Order was sent really fast and UPS did their job very well, just The last stretch in Finland took over 24hours with different company that drives UPS. One dead shrimp but there was one extra so got what i paid for. 😊

Unfortunately after being helped good the previous times, i can't get a hold of them now. There were multiple dead shrimps in my order, a few others died right after arrival due to bad water quality of the dead ones in the bag, a very low quality one, not the right colored shrimps i ordered, so i was not happy with my order. I tried to reach out to 2 emailaddresses found on their website and via the contact form, without any luck so far... Still hoping they will contact me to fix this and there is just a delay in their response...

Edit to say that i received a response to ridiculous to put in words. After countless emails asking if they are receiving my complaint since i don't get an answer they reply with only the following words: "we have received your emails"... Like seriously?? A solution and a reply to those emails would be what is needed and not a ridiculous mail saying you received my emails...

After that i emailed them a dozen times again they came with the excuse that i didn't upload pictures on the complaint form (which there were, from in the bag and outside the bag). This was already more than 10 days ago and still didn't receive an answer or a solution. The customer service of this company is ridiculous...

Very fast delivery, most importantly all the animals arrive safely

First ordered went fine and I made another one, which ended up being a disaster. First of all, after 5 days the delivery status says that it has not yet been handed to the delivery company. Secondly, official support officially tells me that they do not know if it has been shipped, handed to the company or what's the real status is. They refuse to provide a refund despite clearly failing to deliver within the promised timeframe and I will not be able to receive it next week because I am away. Not going to repeat this mistake ordering from them again.

I bought over €100 worth of plants, and they arrived poorly packaged, broken, and rotten after a week. This partial return was sent after a week of taking more photos. Obviously, the rotten plants had been thrown away. I then filed a complaint with PayPal, and after over a month, they responded that to get the partial return, I had to send back the defective items. Obviously, I have nothing to send back, so I lost my money. I'm not at all satisfied with either the logistics or the customer service. The company policy is truly unfair, bordering on deception.

Ho comprato più di 100 euro di piante e sono arrivate imballate male, rotte e marce dopo una settimana. Chiesto reso parziale rispondono dopo 1 settimana di fare altre foto. Ovviamente le piante marce erano state buttate. Ho fatto allora reclamo paypal, hanno risposto dopo più di un mese che per ottenere il reso parziale dovevo rispedire gli articoli che non andavano bene. Ovviamente non ho niente da rispedire quindi ho perso i miei soldi. Per niente soddisfatto né della logistica né del servizio clienti. Politica aziendale veramente scorretta ai limiti del raggiro.

Dead shrimps at arrival, the rest dead the next day, Rendo-Shrimp do not answer any of my emails!!!
Really not a great place to by shrimps :-(

I have ordered twice. Very happy with the first order. A++. All well.

The second order came half frozen. Lackluster response from their support. And a complaint form that doesn't work.

I will order in the future because the prices are competitive. But when I order, I will always be using a credit card in case there is a big problem. Because it seems like that will be the only way to resolve issues. :/

Disappointing. It seems the company could be really good if they just sorted out their complaint process.

Order 70227, I received 25€ worth of dead shrimps and plants as the package opened itself during shipping (which I can understand). Support refuses to refund and pushes for a voucher which is against EU laws. I guess they are good when things are alright but the support just doesn't care

Best plant/shrimps shop in Europe, Simply amazing!!

❤️

I received completely wrong color in two different orders. Some were crushed to death in transit. In addition, there were also pests. I will never order again.

Super quality

Out of 15 snails I ordered, two (one posthorn, one yoda) were dead on arrival and looked like they might have been dead for a while (I just got two empty colorless shells, it is possible that this happened over a 48-hour transport? UPS is a terrible courrier, incidentally). However, I got a tiny baby piano snail on top of the two I actually bought, so just one snail short in total. All the shrimps arrived alive and well.
Not perfect but certainly not terrible either. Given the interesting assortment, I would buy from this shop again.

Excellent service, good communication and perfect delivery.
Ordered different animals, plants and food. Everything was well communicated and shipment went quickly and perfect. Animals are beautiful

I bought quite a few things from them including breeding group of dwarf crayfish, which is supposed to be 3 crayfish but I only received 2. I sent them emails but their customer service only replied the first time asking for images of the problem then I sent back images but after than there's no reply for more than a week up till now.

3rd order from the company all shrimps arrived in good health. Thanks

Hi.. I don't recommend this company for ordering green shrimp. They delivered me a blue dreams and low grade orange shrimps.

The shrimps arrived fast and well packaged. Had little casualties in the bag.
All-in-all, I am happy with their service.

I received the orange sakura shrimp very well packaged, within 2 days of establishing e-mail contact (some initial confusion in respect of payment being recieved) and they were all super orange and in perfect health. Some of the females were already berried and within a month I have lots of new shrimplets.
If you don't recieve your order within the set-out time, do contact them as their payment system seems a bit shaky.