They team wants to ensure that they pay attention to the specific problem. Another thing although it's small but it's significant. The team will get you to work with one individual and don't pass you... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I hardly need to contact Remote as the service runs seamlessly, however on the occasions when I have needed support they have dealt with my enquiry quickly and efficiently. The bot is normally enough... See more
Easy to use & simple enough to set up with the employer. Very easy to upload receipt to claim expenses and you can book annual leave, see payslips etc. Nice to have one app over multiple app for th... See more
Suman is a rockstar! He kept an eye on the issue I have raised and focused on providing immediate resolution.
Company details
Written by the company
Hire international talent in minutes. Rollout international expansion with ease. Remote is the most disruptive global payroll, tax, contractor management, and global HR solution for distributed teams.
Contact info
United States
- hello@remote.com
- remote.com
4.6
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 week
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I'm pretty sure of my grown here...I'm…
I'm pretty sure of my grown here...I'm been very appreciated
27 August 2026
Great platform for employees of…
Great platform for employees of records. Great support.
26 August 2026
Poor support when off-boarding
When onboarding, Remote asked Fragomen to register start of employment to Japan immigration office with USD 660 charge.
But Fragomen asked me to process the end of employment for offboarding even we paid another USD 660 for my off-boarding.
And the response from Fragomen is quite slow, should Remote support more on this kind of communication with 3rd party?
Normally, Remote support team is very helpful for other questions, but I am disappointed on this de-registration support process.
22 August 2026
Suman is a rockstar
Suman is a rockstar! He kept an eye on the issue I have raised and focused on providing immediate resolution.
28 August 2026
Unprompted review
Perfect
Everything with remote is easy to use and i give all recommendations to anyone working with remote
28 August 2026
My issue was addressed promptly and…
My issue was addressed promptly and effectively, leading to a quick resolution. Throughout the process, the team maintained consistent communication, which kept me well-informed until everything was sorted out. Excellent service.
27 August 2026
fast response time!
27 August 2026
That all requests were accommodated and…
That all requests were accommodated and actioned immediately
26 August 2026
Quick response
Ticket picked up quickly, very kind support, all checked very fast and confirmed. Couldn't ask for more.
26 August 2026
Great response time and availability
Great response time and availability, helped with my complex request in time.
22 August 2026
Poor customer support
I'm only commenting on the customer support Remote offers, which has genuinely been poor. Two issues, regarding health insurance and payroll, stand out.
I was charged €192.99 for my husband's health insurance (July payslip), despite being told the application time had passed the deadline (this is a whole different issue on it's own), meaning I couldn't have gone through with it anyway. I reached out to support, who confirmed the amount would be refunded in my next payslip (August). That refund did not happen.
€192.99 may be a small amount to some, but it's still money owed to me. If they weren't able to include it in this payslip due to whatever reason, they could have just been upfront about it. I don't mind waiting, but when something is confirmed, I expect it to happen, and if it can't, I expect to be notified.
25 August 2026
Unprompted review
Reply from Remote
Hi Cristina,
I’m Mel, and I lead the Voice of the Customer team at Remote. I’m very sorry for the way this has been handled.
You were clearly told that the €192.99 charge would be refunded in your August payslip. When that did not happen, we should have proactively explained why and confirmed when you could expect to receive it. You should not have had to chase us again for an update.
I have reviewed your case and am now following up internally to understand what went wrong and ensure you receive a clear resolution. We are also reviewing how your case was managed so that we can address the breakdowns that led to this experience and help prevent them from happening again.
Thank you for bringing this to our attention. I will ensure you are updated directly through your existing support case.
Kind regards,
Mel Diamond
Voice of the Customer Manager at Remote
Good to tell you mt experiance.
24 August 2026
Excellent Support
Excellent Support: someone replies tempestivly and they are always so kind
5 August 2026
Great experience with Remote
Great experience with Remote! The onboarding process was smooth and well-organized. The platform is easy to use, and the team was supportive and responsive throughout the process. Everything was clearly communicated, making the overall experience simple and hassle-free. Highly recommended for anyone looking for a reliable global employment and HR platform!”
18 August 2026
Quick response and update from the team
21 August 2026
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