RE/MAX Italia Reviews 

597
TrustScore 2 out of 5

2.1

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Company details

  1. Estate Agent
  2. Commercial property estate agent
  3. Industrial Real Estate Agency
  4. Estate Agents
  5. Property Consultant
  6. Title company

Written by the company

L'agenzia immobiliare RE/MAX ti sostiene nella vendita di case, appartamenti, uffici, negozi, terreni, box e garage. Trova l'immobile per te tra i migliori annunci di case e appartamenti in vendita o in affitto.


Contact info

2.1

Poor

TrustScore 2 out of 5

597 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.1

All reviews

(597)

85 reviews in the last 12 months

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Rated 1 out of 5 stars

Remax Perugia listed our house's…

Remax Perugia listed our house's selling price on all websites as 40,000 euros lower!!

We had a contract, and this real estate agent did not adhere to it. This agent also edited photos themselves so that it no longer looks like our house at all!! Unbelievable!

30 May 2026
Unprompted review
Rated 1 out of 5 stars

They induced the clients into bidding…

They induced the clients into bidding for a higher price in order for her to get more fee commission from the selling price of the property. They lied to me that there was another client who bid with the price you set and it was refused by the owner. That way I was forced to bid with a higher price.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Unbelievable experience,dealing with undecided sellers but finally transforming a nightmare into a dream come true,warmest wishes to Franco Sabatini from Ancona agency,a true professional,highly qualified,will definitely recommend.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Re/Max Service Group (Genova - Molassana) is TOP!

My partner and I worked with Rafaella Ferrari (Agenzia Immobiliare RE/MAX Service Group) in December 2022 and January 2023 to purchase a vacation property in Genova. She was always professional, responsive, and helpful - going above and beyond to help us navigate the challenges of being foreigners buying property in Italy. She even helped to connect us to English speaking friends and colleagues to put us at ease. We would definitely work with Rafaella again! Grazie mille!

25 January 2023
Unprompted review
Rated 1 out of 5 stars

Are you selling property or not?

I wanted to view a property and made contact with remix.it Michele caramia replied asking me if I knew the apartment was rented. The advert specified apartment rented, so why asking me again? What is this even supposed to mean? Remax, are you selling the apartment or not? I need to view it not to be told what I have already read and understood!!

31 July 2021
Unprompted review
RE/MAX Italia logo

Reply from RE/MAX Italia

Gentile Pierluigi, ci spiace che tu abbia avuto un'esperienza poco positiva.
Per noi ogni segnalazione è preziosa e ci permette di migliorare il nostro servizio e quello offerto dagli affiliati RE/MAX in Italia.
La nostra Azienda è impegnata in un importante progetto rivolto all’elevamento della Customer Experience, pertanto ci attiveremo per approfondire e verificare il motivo per cui i nostri standard qualitativi non siano stati rispettati.
RE/MAX Italia Staff

Rated 1 out of 5 stars

Bad customer service.

I've tried to call them 5-7 times and faced the following issues:
1. Not all the operators speak English. 2 times I've been rejected by a non-English speaker operator.

2. Not all the day (during the working hours) they're available. It's hard to reach them by phone. Just no one will pick the phone up.

3. They promised me 4 times that someone will call me during the day. But, it's 1.5 half weeks passed, no one called me back.

4. I sent them 2 times an email requesting the details about the advertised apartment which is located in Via Melchiorre Gioia 64... I didn't get any reply to my emails so far.

So, if you have a chance not to go with RE/MAX Italia go with any other Real Estate Agency but not with RE/MAX Italia. The customer service system is rated 0 out of 10.

23 July 2021
Unprompted review
RE/MAX Italia logo

Reply from RE/MAX Italia

Good morning Ferooz Ibadullaev, we would like to clarify something for you. RE/MAX Italia does not carry out mediation activities, but is a company that deals exclusively with real estate franchising. Our network is now composed of more than 400 affiliated real estate agencies that operate, on the basis of the legislation governing the specific field of franchising, in an autonomous manner.
Our company is engaged in an important project aimed at the elevation of the Customer Experience, therefore we will take action to investigate and verify the reason why our quality standards have not been respected.
For this reason, and for clarification on what you reported, we recommend that you contact directly the broker owner of the agency to which you have turned.
It is the prerogative of RE/MAX to work to offer its clients a high quality service in terms of customer satisfaction and for this reason we are certain that the broker of the agency will be able to clarify what you wrote.
Should you not be able to contact the agency's broker, you can send an email to our Quality department at quality@remax.it. Thank you for writing and wish you a good day.
RE/MAX Italy Staff

Rated 1 out of 5 stars

Poor Service - Remax Busto Arsizio

Please stay away from this agency if you want to buy or sell the properties.

I happened to use their service to buy a property, the agent named Valentina Cinquemani was scarcely avaiable when I needed to call to talk about the follow-up. She was only available in whatsapp for the whole time. She asked EUR 3500 for the agency commission for their service and what I get was only text from the whatsapp, she never responded to the phone call.

She induced the clients into bidding for a higher price in order for her to get more fee commission from the selling-price of the property. She lied to me that there was another client who bid with the price you set and it was refused by the owner. That way I was forced to bid with a higher price.

She even attempted to give me the forge invoice for the notary service but after discussing about it on whatsapp she finally gave me the right invoice with the right amount paid for the service used.

If you see the selling price of property in their website, and try to bid for a lower price, they are very well trained to induce their clients to bid for that price set on their website. It is rather a scam agency, absolutely to avoid.

8 March 2021
Unprompted review
RE/MAX Italia logo

Reply from RE/MAX Italia

Dear DD, we are sorry that your experience was not positive.
We value every report and it allows us to improve our service and that offered by RE/MAX affiliates in Italy.
Our company is engaged in an important project aimed at enhancing the customer experience, so we will take steps to investigate and verify why our quality standards were not met.
RE/MAX Italy Staff

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