I usually don't pay for insurance/refundable bookings, because 'it will never happen to me!' I had to withdraw from the event due to serious injury. Glad I paid for the refundable entry. My claim was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having contacted ‘stayforlong’ to cancel booking, first call handler of company informed me to call hotel group direct, wrong information as booked via 3rd party. 2nd. Call handler was extremely he... See more
Details requested were readily available, Forms were a little bit tricky in that pages overlapped. Once I read through the form all was easy to complete. Processing was completed very quickly for such... See more
I was unable to run a marathon due to an injury I got during training so was very glad I took out insurance. This is the first time I’ve had to use it but it was a fairly straight forward process whe... See more
Company details
- Event technology service
- also in
- Airline ticket agency
- Event ticket seller
- Holiday accommodation service
- Hotel
- Tour operator
Written by the company
Our customer experience is of vital importance to us and a source of real pride; if you feel we haven't met up to our standards please contact our Customer Experience Manager at trustpilot@refundable.me
Contact info
United Kingdom
- +44 7888 865321
- trustpilot@refundable.me
- refundprotect.me
4.8
Excellent
36k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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READ THEIR RESPONSE
AVOID COMPLETELY.
We recently found out my wife’s pregnant and therefore couldn't attend an event due to the risks/safety involved. We requested a refunnd and sent this email:
“”Hi Refunds Team,
Thank you for your response.
Could you please clarify exactly what proof or supporting evidence you require?
We have recently found out that my wife is pregnant, which was unexpected, and due to the circumstances, this has become an urgent health and safety concern. We do not feel it would be safe or appropriate for her to attend an event of this nature during her pregnancy.
This is an unforeseen situation that was completely out of our control, and her health and safety must come first.
Kind regards,
*****””
and this was their response:
“”Hi *****,
From what you’ve described, the outstanding evidence we still need is medical evidence about your wife, as the situation relates to her pregnancy and health rather than your own. This needs to come from a registered medical practitioner involved in her care.
Please upload that to your refund application here: ***. We already have your booking confirmation. This refund process does not itself cancel your booking.
Kind regards,
The team””
23 October 2026
Unprompted review
Reply from Refund Protect
Dear Customer,
Thank you for sharing your feedback, and congratulations to you and your wife on the wonderful news of her pregnancy! We fully agree that her health and safety must always come first.
To clarify our service, our terms and conditions—available at the point of purchase—state that we do not issue refunds for standard, uncomplicated pregnancies. However, refunds may be considered in the event of unforeseen pregnancy complications, provided supporting medical evidence is supplied.
If you have already obtained or provided this medical evidence, please email your 8-digit application reference to trustpilot@refundable.me so our team can locate your application and review it for you right away.
Warm regards,
Heidi
Refunds Team
I could not reschedule my trip because…
I could not reschedule my trip because I didn't have evidence that my car would not start, can't believe I wasted money on insurance. Do not use. Ever! No customer service at all either, this company is a theif!
16 October 2026
Unprompted review
Reply from Refund Protect
Dear Aaliyah,
Thank you for taking the time to share your feedback with us.
We understand your frustration and appreciate how disappointing it is to miss out on a trip due to unexpected car trouble. However, to process applications under our transport breakdown guideline, our terms and conditions specify that supporting evidence of the breakdown must be provided.
We aim to make our terms clear at the point of purchase, but we are sorry to hear that your experience with our customer service team left you feeling unheard. If you happen to obtain any documentation from a mechanic or roadside assistance service in the future, please feel free to reach out to us directly—we would be glad to take another look at your application.
Best regards,
Heidi
Refunds Team
Easy to use and very quick to process.
30 September 2026
My application for refund was approved…
My application for refund was approved instantly.
Thank you
29 September 2026
Fast turnaround
29 September 2026
Straightforward process response within…
Straightforward process response within a minute
29 September 2026
Sarah was very nice and professional…
Sarah was very nice and professional despite me being a bit rude. She managed to help me out quickly and was very nice.
28 September 2026
Took me two tries
Took me two tries, and is still not in my account, but was approved on second try. I think my scan was incorrect page from another matter. But, currently happy and will now place my Airfare with American Airlines in my virtual wallet for next trip, same hotel same airline etc. Just after this critical hospital emergency. TY
28 September 2026
Very easy to use!
28 September 2026
Quick and efficient refund process
27 September 2026
The refund terms are extremely deceptive
The refund terms are extremely misleading. I got sick with food poisoning before my concert, and they refused to refund the tickets because I didn't have a doctor's note, even though my illness didn't require a doctor's visit. I would not recommend buying ticket insurance from this group. On their website, they insist that "no stress, no hassle---just peace of mind." I wouldn't have bought the ticket insurance, I would've just attempted to sell my tickets in advance, if it was stated anywhere while buying that I was required to provide a doctor's note, because why would I pay for a doctor's appointment for food poisoning to get my tickets refunded. If you look at many of the company’s positive reviews on here, you’ll see that they’re 5 stars, extremely short, and say “invited,” likely because they’re fake reviews the company is using to boost their scores and deceive consumers. Do not trust this company.
23 September 2026
Unprompted review
Reply from Refund Protect
Dear Cameron,
Thank you for taking the time to share your feedback, and we are sorry to hear about your experience and the frustration this situation has caused.
We understand how disappointing it is to miss a concert due to unexpected food poisoning. However, as outlined in the terms and conditions provided at the point of purchase, any illness-related refund request requires supporting medical evidence, such as a doctor's note, to be processed.
We take all feedback regarding our service and platform transparency seriously, and we appreciate you bringing your concerns to our attention so we can continue working to make our terms as clear as possible.
Kind regards,
Heidi
Refunds Team
Like that the refund is approved…
Like that the refund is approved quickly. Did not like that the upload button would not accept a .jpg file that was transferred from the phone to the computer. We had to put the .jpg file in photoshop and then save it again (as a .jpg) for the upload to accept it. Also don't like having to give the bank info. A credit card or PayPal would be good.
26 September 2026
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