Rapid Welding & Industrial Supplies Ltd Reviews 

116
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and rapid delivery service, often noting items arrive earlier than expected and are well-packaged. People appreciate the wide selection of quality products, often competitively priced, making it a go-to supplier for their needs. The staff and customer service team are consistently highlighted for their helpfulness, expertise, and friendly approach. Reviewers find the support responsive and professional, often going the extra mile to resolve issues and provide technical assistance. This commitment ensures a smooth and efficient overall experience, from initial inquiry to after-sales support.

What people talk about most

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Service

Reviewers mention positive feedback about service, consistently highlighting its excellence and... See more

Product

Consumers express satisfaction with the product, highlighting its quality, durability, and comfort,... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the exceptional service and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional, courteous,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its a rare thing these days to find a company who offer excellent brands at good prices (mostly...CK *cough*) AND great service. Buying anything welding related in this country has become a cho... See more

Rated 5 out of 5 stars

My email order was dealt with very professionally by a very helpful salesman. The price quoted by him beat several quotes from other suppliers. I was given an ETA when in fact my item arrived much ea... See more

Rated 5 out of 5 stars

My first time dealing with rapid welding after hearing so much good about them I decided to purchase an optrel Clt welding mask. It arrived next working day well packaged...I will be putting it to wor... See more

Rated 5 out of 5 stars

We use Rapid all the time, they are efficient, friendly, flexible and know what they are talking about. Highly recommend. Last purchase was for a new welding machine which turned up quickly, with the... See more


Company details

  1. #4 of 8 best companies in Welding Supply Shop
  2. #3 of 6 best companies in Equipment rental agency
  3. #33 of 96 best companies in Tool shop

Written by the company

Established in 1990 and trading online via our own website since 2003. We have a good team of experienced welding industry professionals. We do not sell anything we are not officially appointed for by the Manufacturer. Free product support and advice you can rely on. We are one of the Largest Independent Welding Suppliers in Europe, and a Kemppi Premium Dealer. Huge stocks for immediate delivery. Products delivered when you want them. Our own service engineers with full factory training if your product should develop a fault. Our website is designed for ease of use. We have made it very simple for you to buy products and it is secure too. Peace of mind that the product you receive is of the highest quality, as advertised and always at a very fair price. You can always talk to us if the deal needs to be sweeter. It is always advisable to ask. #RapidWelding #RentArc #KeepingWeldersWelding Instagram: RAPID_WELDING


Contact info

4.8

Excellent

TrustScore 5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(116)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My first time experience in dealing…

My first time experience in dealing with Andrew Doe was very disappointing. While initially forthcoming his attitude changed after a followup email, in that legitimate questions were dealt with in what felt like a dismissive manner with an answer begining " We are going round in circles". When pressed for an answer to a specific question sent by email to Andrew Doe the response I received was as follows..
" You are just not listening to me. Must do, because I have been doing it for 40 years"
Rapid Welding & Industrial Supplies as represented by Andrew Doe would be better served listening to a potential new customer instead of accusing the potential new customer of " not listening to me"
Our requirement for GASIQ Regulators will now go to another distibutor.

Richard Cotter
Managing Director,
RCC IRELAND TRADING LTD

8 July 2026
Unprompted review
Rapid Welding & Industrial Supplies Ltd logo

Reply from Rapid Welding & Industrial Supplies Ltd

Hello Richard

We are sorry your interaction with Rapid was not up to our normal high standards.

Whilst the technical information Andrew communicated was accurate, the manner of response did not match the customer service you would expect nor of the level we should be employing.

Of course, it is completely your prerogative to find an alternative source however we do hope you may offer us the chance to show how professional and courteous we are as standard.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding Service from Andrew Doe – The Best Buying Experience I’ve Had

I rarely leave reviews, but the service I received from Andrew Doe at Rapid Welding & Industrial Supplies was so exceptional that I felt it deserved recognition.

Before placing my order, I contacted numerous welding equipment suppliers looking for advice, pricing, availability, and overall customer service. Out of every company I approached, Andrew and Rapid Welding stood head and shoulders above the rest.

From my very first enquiry, Andrew’s communication was incredibly fast, friendly, professional, and knowledgeable. Every email was answered promptly, no matter how many questions I had, and nothing ever seemed too much trouble. It genuinely felt like he cared about helping me find the right equipment rather than simply making a sale.

The overall service and professionalism provided by Andrew were truly second to none. In today’s world, it’s increasingly rare to find someone who combines expert product knowledge with such genuine customer care, responsiveness, and attention to detail. Andrew made the entire process effortless from start to finish and consistently went above and beyond my expectations.

Not only was the customer service outstanding, but the pricing was also extremely competitive. Andrew managed to put together a fantastic package at a great price, including valuable extras that represented excellent value for money. The whole ordering process was smooth, straightforward, and completely stress-free.

What impressed me most was the level of personal service. In an age where many companies provide generic, automated responses, Andrew provided old-fashioned customer care with modern efficiency. Every interaction was professional, courteous, and helpful, making me feel like a valued customer rather than just another order number.

Having contacted many welding suppliers before making my purchase, I can honestly say that Rapid Welding was by far the best company to deal with. The combination of excellent prices, expert advice, rapid responses, exceptional professionalism, and customer service that is genuinely second to none made my decision incredibly easy.

A huge thank you to Andrew and everyone at Rapid Welding & Industrial Supplies. You’ve gained a customer for life, and I wouldn’t hesitate to recommend you to anyone looking for welding equipment or supplies.

Five stars simply aren’t enough. Highly recommended. ⭐⭐⭐⭐⭐

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Great website!

Great website, really easy to use! They have so many brands available, and I love that I can order any quantity I need. As a small workshop, I don’t buy in bulk, so being able to purchase only what I need is perfect. Free delivery is a great bonus too. Highly recommended!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Rapid Welding provide confidence

I have worked with companies that have relied on Rapid Welding for a number of years, and my experience has consistently been very positive. They are always approachable, knowledgeable, and willing to support whenever needed. Their responsiveness and reliability make a significant difference to day‑to‑day operations, especially in situations where time and quality are critical.
The speed of their service is particularly impressive. Whether it’s sourcing welding equipment, providing technical advice, or supporting ongoing work, they consistently deliver promptly without compromising on quality. This level of efficiency helps minimise downtime and keeps projects moving forward smoothly.
What stands out most is the reassurance of knowing that expert support is always available. In my role, it’s important to have dependable suppliers, and Rapid Welding provide that confidence. Their combination of expertise, customer service, and quick turnaround makes them a valued and trusted partner in any welding-related work.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Ask and you shall receive.

Rapid sent me an email asking for a review.

This was my first order with Rapid, I needed a magnetic stick to collect metal chips from drilling.
I bought from Rapid as they had an offer on a quality item (reviewed from a number of sources)

The item arrived the very next day, as promised, and was well packaged.

The item was exactly as expected and I’m happy with the service I’ve received.i would order again from my experience so far.
Many thanks

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I do not usually leave reviews but felt compelled to leave this one.
Spoke to James after having trouble with our Mig welding set. Within half an hour the welding set was collected and taken back to the workshop.
The set was inspected and explanation of work and cost was sent through within the hour. A purchase order was arranged for work to be carried out.
Next thing we new 4 hours after the set was collected it was returned repaired and serviced and back to us so we could continue with our work.
Very impressed with the service and communication proved by the team at Rapid. We done guys excellent service

1 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look