Rategenius Reviews 

4,194
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the professional service and deeply supportive representatives. Customers frequently praise the knowledgeable staff for guiding them carefully through the entire refinancing process with remarkable efficiency, ensuring every question is answered thoroughly and promptly. Many people note that the entire support team communicates clearly throughout, making the journey feel remarkably smooth while successfully lowering their monthly loan payments and overall interest rates. Some reviewers were not happy with persistent follow-up phone calls after missing an initial contact or experienced unexpected hard credit inquiries during the early application stage.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Customers report widespread satisfaction and appreciation for the service provided during their refinancing... See more

Customer service

Consumers find customer service to be positive, highlighting helpful and transparent communication throughout... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process is consistently... See more

Payment

Users describe positive interactions with payment, noting significantly reduced monthly obligations and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andy was wonderful! He was so helpful, polite and stayed in contact through the whole process. They were able to get my car payment $150 less than what I was paying and in this economy $150 is a big c... See more

Rated 5 out of 5 stars

Huge thanks to Tyler for helping me refinance my vehicle. His professionalism, attention to detail, and clear communication made a complicated process feel simple. He truly went above and beyond, and... See more

Rated 5 out of 5 stars

Good morning Rategenius! I will have to say Wow, this is an incredible company… Joshua Briseno and his team worked very hard and quickly to make this loan happen. Joshua went above and beyond, very p... See more

Company replied

Rated 5 out of 5 stars

My vehicle was financed through Westlake Financial. I thought this was decent company. I normally like to get ahead and stay ahead on my loan payments. I had a deal that built interest daily. The inte... See more


Company details

  1. Money & Insurance

Written by the company

Headquartered in Austin, Texas, rateGenius has been driven to help people save money for 20 years. With a massive lender network of over 150 financial institutions in all 50 states, rateGenius helps find people better auto loan rates through refinancing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(4,194)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammy and eager to harm your credit - beware

This company will lie about a preapproval, run a hard credit pull, and then predictably completely switch the terms to something absolutely ridiculous and untenable. Avoid like the plague. Should have known better.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, Hayley was wonderful. She made the overall experience a breeze, and explained everything thoroughly answering any and all questions I had. She was professional and polite every interaction.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Matthew was very informative and…

Matthew was very informative and helpful throughout the entire process. He was definitely helpful with a complicated situation of removing an old co signer who lives in another state. Great work! Friendly and professional

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Stress Free & Quick!

Logan Baker guided me through my first refinance experience with knowledge and patience. I filled out the online application with very little expectations and Logan called me the next morning to talk about my needs and did all the hard work to find us an amazing deal! The Remote Online Notary service they provide to sign documents made this experience stress free and easy to complete. Our refinance was funded quickly and now have a peace of mind knowing that we have a MUCH better rate and lower payment on our auto loan! Thank you Logan for your help!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience …

I asked AI the best company to apply for refinance & RateGenius came up. Working with them made the process easier then expected. I will refer others to them. Thanks again for all your hard work in obtaining the refinancing agreement.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Tawnie was wonderful to work with, she was friendly and understanding. She kept me update and listened to what I was needing.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, quick, and easy. I couldn’t asked for anything more, how simple they made this process for me. Definitely recommend to others.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Justin Rodriguez is not only…

Justin Rodriguez is not only unprofessional but very rude. He is not forthcoming and will not admit when he makes mistakes in handling customer’s payoffs. If not for Kevin’s professionalism I would not do business with this company. Justin deserves to work somewhere else.

7 August 2026
Unprompted review

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