r2-bike.com Reviews 

The prices are fair. service was fast and the item was packed well.
I will definitely buy there again.

A few days after ordering parts they've informed me that some of them were not in stock (it was still showing in stock on their website) and they offered me to send them in two shipments if I pay double the shipping costs (absolytely not). We agreed on partial refund. Anyways, the shipping took long and the overall experience wasn't the most confidence inspiring.
UPDATE: Not true at all! If there was only one piece in stock, why did the system allowed me to order two pieces? And after my order the items still showed in stock. The order was made on 19.08 and shipped on 26.08 and delivered on 29.09. SO TEN DAYS, NOT 3. You have some work to do if you want your bussines to survive.

Fast delivery fair prices and even gaven me some candy amazing company would recommend

Very good online shop. Price is very good. Shipping is fast.

Great website design, easy to navigate, sort and add stuff to wishlist. Great selection of great bike parts.
Great ordering process.
Great communication with support.
Several shipping options.
No complaints.

Outstanding service and fast delivery to Cyprus!I have placed several orders with this shop, and I couldn't be happier with the experience. Every single time, the process has been flawless. They have everything a cyclist could ever need. Delivery to Cyprus is surprisingly quick and secure. Items always arrive safely without any damage. Highly recommended for all cyclists in Cyprus and worldwide. I will definitely keep ordering from them!

Thank You for the shipment. It came fast, even you mentioned could be some delays. But all went Perfect !!!

If your order from R2Bike has a defect that you know has to be addressed, you better just withdraw from Sales Contract altogether and ask for refund or complete product exchange. Or gamble that your particular manufacturer takes warranty claims very seriously and cooperates with R2Bike as fast as possible.

Mine didn't.

A defective SRAM Force E1 Groupset was sold to me - the left shifter went out of battery in 1-2 days. This part was delivered to R2bike on 24.04.2026.

It has been 22 days since. R2Bike did not confirm my defect, did not provide me any expected date for solution, even though I asked multiple times. My questions went unanswered, all I've gotten is that they are working with manufacturer to have this resolved, but besides "high volume of orders" and "delay in replacement parts" I did not get anything concrete.

This situation could be resolved in a week, R2Bike could sent me a replacement which was and is available at their store page. But that would mean a loss for them, mine and your time is well - free.

My recent requests for updates and replacement are just ignored at this point.

Without the shifter, groupset can't work. Without the groupset, my bike is out of service. Without my bike, my training and plans are on hold.

So I am in a limbo right now. Can't just buy another shifter (surely from different store), because eventually they will have to resolve this case and then I will end up with two expensive parts.

Please, before you respond to this with "spring time overload" or "manufacturer delays". This is all for you to resolve. Not my concern at all.

This approach just proves that you do not care about solving the problem of your client as fast as possible, you care about finding a solution that will be most cost effective on your end.

And I am paying with my time for it.

Thank you for wasting 4 weeks from my 2026 road cycling season. Can't wait for more.

Always fast, reliable and easy. Thanks for being great guys!

Warranty handling was outstanding with fast communication and full exchange of the parts.

……………………..

I ordered some parts and one of them was supposed to be in stock in 1-3 days. After few days, item status was updated to be in stock in 3-4 weeks. I contacted their customer service and asked if they can split my order and send available items right away. R2 replied very fast and first batch was sent on the same day. They also told that manufacturer is making product range changes and has massive delays.

Few weeks went by and estimated day came. Again status update were made and now it was unknow delivery date. I contacted customer service and asked about the estimated availability. They couldn't told exact date, because manufacturer doesn't inform supplier either.

Then I asked if they could send similar product which was in stock, also price was exactly the same. Fast reply, they said it was possible and package was sent on the same day. I didn't even have to pay extra shipping costs.

I can't thank their great customer service enough! They turned problem into a positive experience.

This wasn't my first order and definitely not my last!

Great customer service and fast delivery!

YBN chains are incorrectly described as "Ti", not "TiN" for MK120 chains. When challenged, the company was rude and insulting to deal with. Could not recommend this company based on my customer experience.

I have made many purchases on their store. Everything went well. But recently, I had a product that broke over time. It was a small issue, and 90% of the products functionality was still there. I emailed them, and they requested me to send the product. They assisted me in the whole process and never had to pay a single cent. They shipped me a new product since it still was in the warranty and gave me advice on how to keep the longevity of the product. 10/10 service.

Items shipped 2.5weeks ago. Shipping to Baltics. Still items on the way. Team is friendly but doing nothing to fix the issue, only promises that it will arrive today and that will contact with shipping company for clarification. Still no info. I think should be a good shop but the servise is like you own them not they are getting money to deliver stuff. Not recommending atm.

I ordered parts worth €500, reliable store, fast delivery (they arrived in 5 days in Romania), everything excellent. Thank you!

The best store. They found the spare parts I needed immediately, even though they weren’t listed in their online shop—just by using the manufacturer’s part numbers, something no other store could do. They also provided instant support.
When a product with an incorrect description was sent to me, they refunded the money right away.
If I could, I would give more than five stars! ⭐⭐⭐⭐⭐➕

got tiny haribo candy bag and some sort of magura book and some stickers too with my chain lube purchase. now sure i can't read the book because it is in german but i do like the effort. :D

Good products. Fair prices and quick delivery.