Qathu Reviews 

Reply from Qathu

Updated Jun 13, 2026

Dear Geraldine,

Thank you for updating your review.

Your update raises a number of questions.

First, your original review was published without any order number, customer email, or identifiable transaction details. Only after our public response did you add order #4471.

Second, the GLS tracking information you published does not prove that the parcel was "never shipped", nor does it prove any misconduct by Qathu. It simply shows that GLS did not receive a physical scan within its network. These are two very different statements.

Third, despite repeatedly claiming that we are "lying", you have provided no evidence whatsoever that Qathu intentionally misrepresented the status of your order.

Most importantly, if your objective was genuinely to resolve the issue, why publish multiple public accusations rather than allowing the investigation process to conclude?

We have never objected to investigating the shipment. What we object to is the repeated publication of serious allegations presented as established facts when they remain disputed and unproven.

A shipment problem, carrier issue, lost parcel, or logistics anomaly does not automatically become evidence of dishonesty.

As of today, your review continues to contain assertions that go far beyond the facts currently available.

Qathu remains available through the normal customer service channels to resolve verified order issues. Public accusations, however, do not replace evidence.

Qathu.com Customer Service

Reply from Qathu

Updated May 20, 2026

This review appears premature. According to tracking LX059358291NL, the shipment is still within the confirmed delivery timeframe valid until May 27 and remains actively in transit.

At the moment the carrier has not classified the parcel as lost or undeliverable.

https://www.shippypro.com/tracking.html?tracking=LX059358291NL


20th may out for delivery you are recieveing 7 days before the deadline

Reply from Qathu

Updated Jun 13, 2026

Fake Review

https://www.shippypro.com/tracking.html?tracking=LX059765729NL


Dear Frank,

Thank you for updating your review.

This update is particularly interesting because the carrier tracking now shows something very different from the claims published in your review.

According to tracking number **LX059765729NL**, the parcel was successfully delivered to the destination address in Dana Point, California on **20 May 2026**, after customs clearance, domestic processing and final-mile delivery.

Your review states:

> "Nothing has been delivered."

However, the carrier's documented delivery history shows:

• Customs clearance completed
• Arrival in the United States
• Local depot processing
• Out for delivery
• Successfully delivered on 20 May 2026

The shipment history is fully traceable and documented from Europe through to final delivery.

The issue therefore becomes straightforward:

If you believe the parcel was misdelivered, stolen after delivery, accepted by another household member, concierge, neighbour or safe place, that is a completely different allegation from stating publicly that nothing was delivered.

Those are not equivalent situations.

Public reviews should reflect the documented facts. At present, the carrier records show successful delivery, not a failed shipment.

For transparency, readers may verify the delivery history directly through the tracking information associated with order #4541 and compare it with the statements made in this review.

Qathu.com Customer Service

Reply from Qathu

May 14, 2026

The shipment linked to order #4523 does not result as “lost”.

Tracking 3SKDWD001489543 shows:
“RETURN DELIVERED BY CARRIER - RETURN DELIVERED” on 09 May 2026.

This means the carrier registered the parcel as returned/delivered within the logistics network, which is objectively incompatible with the public statement claiming that the order simply “didn’t arrive”.

Why was this operational tracking information omitted from the review?

Kind regards.

Reply from Qathu

May 13, 2026

Dear Linda,

thank you very much for taking the time to leave your review and for your kind words about the ordering experience and delivery 😊

We are sorry to hear that the fragrance did not fully match the Cinnabar scent profile you remembered, especially after using it for many years. Unfortunately, manufacturers sometimes make formulation updates over time due to ingredient regulations or production changes, which can slightly affect certain notes such as cinnamon tones.

Your feedback is truly valuable to us and helps us improve continuously.

If you feel we assisted you correctly overall and would consider supporting our small business a little more, we would be incredibly grateful if you might consider updating your review to 5 stars ⭐

Thank you again for your trust and support.

Warm regards,
Qathu.com

Reply from Qathu

May 12, 2026

Thank you so much for your kind words 😊

We’re really happy to hear that you appreciated the product quality, pricing, and packaging. We also truly appreciate your patience regarding the delivery time.

Supporting our small international business with a 5-star review would mean a lot to us and helps us continue offering hard-to-find products worldwide.

Thank you again for your trust and support 💚

Reply from Qathu

Apr 24, 2026

Mr. Lin's review is not criticism. It is a distorted narrative built on omissions, contradictions, and allegations that are demonstrably false. Order #3512 documentation refutes every single claim.

1. "Predatory forced selling" — absurd.
4 unavailable items were proactively refunded on March 17: 7,642.56 TWD / 207.71 EUR, with traceable ARN. A merchant who refunds unprompted is the opposite of predatory. Calling that "forced selling" is fabrication, not criticism.

2. "Deceptive inventory" — misleading and dishonest.
Stock fluctuations are normal in global ecommerce. What the reviewer omits: substitutions and alternatives were offered and rejected by him. Offering solutions is service. Calling it "predatory upselling" is rhetoric unsupported by facts.

3. "Cancellation contradiction" — manufactured nonsense.
Modifying a shipment in process and cancelling a processed export order are not the same operation. One may be feasible. The other may not. There is no contradiction — only one invented for dramatic effect.

4. Customs accusation — false and defamatory.
Claiming we misdeclared the shipment is baseless. The issue involved import constraints in Taiwan, not merchant fraud. Zero evidence is provided. We have tracking, shipment records, refund records, and complete documentation. The reviewer has speculation.

5. Decisive omission: the six remaining products were already in transit.
One cannot claim to be trapped in an unprocessed order while the shipment is moving through the carrier network. This single fact dismantles the entire narrative.

6. Invoking refund horror stories while having already received a documented refund.
Almost self-parody. The contradiction needs no commentary.

✔ 4 items refunded immediately
✔ 6 items shipped
✔ Alternatives offered and declined
✔ No customs misdeclaration
✔ No predatory conduct

This review attempts to portray dishonesty while relying on omissions and false accusations. The irony: by overstating so aggressively, it ends up demonstrating the opposite — refunds issued, solutions offered, logistics functioning. Thank you for the unintended clarification.