Protos tailors his service to each client to meet their standard needs. Protos will spend thousands of dollars and high-end human resources to educate their vendor network so that clients receive t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been a part of the Protos team for many years. Protos is organized, professional and responsive. It is always a pleasure working with Protos Security and would highly recommend them. They... See more
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Protos is an amazing platform for small security companies. I have worked with Protos for four years, and I have always been treated with care and respect. They truly make you feel like you belong.... See more
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The opportunity to work and be a success for our company and the Protos Team means a great experience. You all work hard to get us the jobs and we work hard to fill them with professional guards who d... See more
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Company details
About Protos Security
Written by the company
Security Services Nationwide
Protos Security is the premier provider of security guard, off-duty law enforcement services and specialized services, placing our innovative technology and customer-centric approach at the center of our offerings.
Why Protos’ Managed Service Model?
As a leading provider of differentiated security guarding solutions, Protos Security uses a managed service model approach. This allows us to ensure that our service is top-notch as we can best match a security vendor with your unique needs in mind. Our vendor network staffs well-trained, reliable security officers and ensures a well-managed, well-organized security program. By placing technology and innovation at the center of what we do, we give full transparency, real-time updates and general visibility into your security program. Our client portal and dispatch team are available 24/7/365 to ensure you receive the best service available.Law Enforcement Providing Armed Security
Protos Security provides off-duty law enforcement with the temperament and experience to effectively work in your locations. Officers can be in full uniform or in plainclothes and can be highly visible or stationed discreetly depending on your specifications. Our officers are trained to manage difficult situations and have powers of arrest. Their presence helps keep your people, facilities and events safe, legal and moving as scheduled.Protos Security has subscribed to the Trustpilot platform to invite honest feedback and gain reviews in a public-facing space.
Why Choose Protos?
Written by the company
- Advancing Security With Technology
- Our proprietary Dynamic Security Management Platform puts improved staffing, vetting, training, visibility, accountability and flexibility at your fingertips.
Contact info
383 Main Ave, 06851-1543, Norwalk, United States
- protossecurity.com
Off-Duty Services
4.4
Excellent
394 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gratitude
We just want to thank you guys again for this great partnership experience. We appreciate your consistency especially Patrick Fortuna on a job well done as always. We look forward to a perpetual relationship with Protos Security and we work hard at making sure we fulfill all expectations. Thank you again for your trust and confidence.
20 July 2026
Reply from Protos Security
Thank you for your kind words and continued support. We truly appreciate the partnership, trust, and commitment to providing exceptional service. Building strong relationships with our partners is extremely important to us, and we value the consistency, communication, and dedication you bring every day. We look forward to continuing to grow and support each other for years to come.
The management is good as they provide…
The management is good as they provide punch in and out tracker for the officers really help.
16 July 2026
Reply from Protos Security
Thank you for your feedback! We truly appreciate the kind words and the commitment you bring to supporting our partnership. The tools and processes we provide are designed to help create transparency, accountability, and success for everyone involved.
We also appreciate everything you do each day. Your dedication, communication, and partnership are what help make our network stronger. We look forward to continuing to work together and building on this great relationship.
Great experience with Protos Security
Great experience with Protos Security. The team was professional, responsive, and easy to work with. Communication was excellent, and everything was handled efficiently. I look forward to working with them again in the future. Highly recommended.
19 July 2026
Reply from Protos Security
Thank you for taking the time to share your experience! We’re grateful for the opportunity to work together and appreciate your recognition of our team’s professionalism, communication, and dedication.
Creating a smooth and reliable experience for our partners is extremely important to us. We appreciate your support and look forward to continuing our relationship and supporting future success together.
Protos Security
Protos Security is professional, responsive, and easy to work with on referral opportunities.
13 July 2026
Reply from Protos Security
Thank you for your review of Protos Security!
Everyone I have worked with so far has…
Everyone I have worked with so far has been very helpful and transparent. Austin Mumford and Craig have made the process easy. Austin kept continuous communication as I worked through getting all necessary documents submitted to move the process along.
13 July 2026
Reply from Protos Security
We're glad you have had a great experience and look forward to continuing this partnership. Thank you for your review!
PROTOS!!!
PROTOS!!!
It doesn’t get any better than this! Great partnership that puts their vendors first!!
13 July 2026
Reply from Protos Security
Thank you for being a wonderful partner and giving us a great review!
Very professional and easy to work with
16 July 2026
Reply from Protos Security
Thank you for your review of Protos Security!
Universal Security Training Academy
Universal Security Training Academy
We sincerely appreciate the opportunity to partner with Protos Security and want to thank your entire team for your professionalism, communication, and support. It has been a pleasure working together, and we value the trust you have placed in Universal Security. Your commitment to quality service and strong client relationships makes Protos an outstanding company to work with.
We look forward to continuing to build our partnership by providing dependable, professional security services throughout Shelby County, Tennessee. Our team is committed to delivering highly trained, customer focused security officers who represent both of our organizations with integrity, professionalism, and excellence. We are excited about future opportunities to expand our services and continue exceeding expectations for your clients.
As we move forward, we are also enthusiastic about supporting off-duty law enforcement security assignments whenever opportunities arise. We believe our combined experience and shared commitment to safety will continue to strengthen our partnership for years to come. Thank you again for your confidence in Universal Security. We truly appreciate the relationship and look forward to many more successful projects together. Ofc. James
12 July 2026
Reply from Protos Security
Thank you for your thoughtful review and for your continued partnership. We truly appreciate Universal Security's professionalism, dedication, and commitment to delivering exceptional service. We're grateful to have you as part of our network and look forward to many more successful opportunities together.
Great service and super guys and gals…
Great service and super guys and gals in dispatch
14 July 2026
Reply from Protos Security
Thank you for your review of Protos Security!
The dispatches do not follow protocol…
The dispatches do not follow protocol on the on call
System
13 July 2026
Reply from Protos Security
Thank you for your feedback. We're sorry to hear about your experience. Following established on-call procedures is important to us, and the situation you described is not typical of the service we strive to provide. We appreciate you bringing this to our attention, and your Vendor Relations Manager will reach out to learn more so we can review your concerns and continue improving our processes. Thank you for your partnership.
Quality people
Quality people, professionalism unmatched, stable work detail. Great communication
13 July 2026
Reply from Protos Security
Thank you for your review. We appreciate your partnership and are glad you've had a great experience working with our team!
Richard Cueba Vendor Relations Manager…
Richard Cueba Vendor Relations Manager still hasn't got back to me on how I can correct my KPI rating when I'm not receiving any work.
8 July 2026
Reply from Protos Security
Thank you for bringing this to our attention. We appreciate your patience and understand your concerns regarding your KPI rating. We value our vendor partners and want to ensure you have the information and support you need.
Your Vendor Relations Manager will be reaching out to you shortly to discuss your questions and help provide clarity on your KPI. Thank you for your partnership, and we look forward to connecting with you.
Reply from Protos Security
Thank you for your review of Protos Security!
professional of the officers assigned
10 July 2026
Reply from Protos Security
Thank you for your review!
Reply from Protos Security
Thank you for leaving a wonderful review!
Reply from Protos Security
Thank you for your review of Protos Security!
Reply from Protos Security
Thank you for your feedback. We're sorry to hear you feel this way, as this is not the experience we strive to provide for our vendor partners. We value the relationships we build with our partners and are committed to open communication, collaboration, and mutual success. Your Vendor Relations Manager will be reaching out to discuss your concerns and work toward a resolution.
Great company to work with.
7 July 2026
Reply from Protos Security
We're grateful to work with you, thank you for your review!
Reply from Protos Security
Thank you for your review of Protos Security!
My experience has gotten even better…
My experience has gotten even better with working with you guys because you all makes things better for the subcontractors by making all processes better.
6 July 2026
Reply from Protos Security
We're glad to hear that and to have you as a valued partner. Thank you for your review of Protos Security!
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