PromoFarma Reviews 

Ho ordinato tre prodotti ne è arrivato uno solo e in più sbagliato. servizio pessimo . mi sono sentita imbrogliata.
I ordered three items and only got one, which isn't even what I ordered. Awful service. I feel ripped off.

So fast delivery, thanks!

Placed three orders, which were sent in 5 separate shipments. All had estimated delivery times of 1-2 days, shipped via Seur within Spain. Horrible experience; Seur lost first shipment for almost 2 weeks, got it cancelled and refunded. Other two shipments also delayed by more than 2 days.

Now last shipment has been "in transit" with Seur for 11 days, when was supposed to arrive in two days (!). No updates or responses from Seur, they keep just moving expected arrival day forward one day at a time. Have contacted Promofarma now three times (!!) to get a refund, no response. The customer care team apparently only has a few English speaking reps, takes for ever for them to respond. Truly deplorable service for a company that sells and ships internationally.

Because of these delays I will now not receive my orders, as have traveled abroad after allowing 22 days for my orders to arrive. If I wanted to re-order my items would be much more expensive plus the shipping is much more expensive, too. Thus found another seller (Ofarmakomou) for my items. Ofarmakomou shipped my order (which was placed on a Sunday) the next business day via DHL, will arrive on 3rd business day after ordering. Also all my items were much cheaper there, so will never use or recommend Promofarma again.

All in all: Trust the 1 star reviews here (which are almost 25% or all reviews!, sadly did not see these before I ordered). Do not trust Promofarma nor their delivery partners, be prepared to have massive delays. Customer care not responsive to English speaking customers, I am now pursuing refund via credit card company.

Edit: The final proof of how abysmal Promofarma's customer care is to non-Spanish speakers: their reply to my review (written in English) is in... Spanish 😂

Edit 2: Apparently the Promofarma social media team has noticed as they google translated and updated their response from Spanish to English. However, their claim that they’ve reached out via private message is a lie and utterly false; this review did not contain any identifying info thus how and who would they know to contact?!

To repeat my point, stay away from Promofarma and their fraudulent way of operating and ”serving” their customers. Only of your a Spaniard and in Spain is it worth taking a chance on this company.

With my last order 93U1E, one of the two items was cancelled after the order was placed. It was refunded, though. The intention was to order two units to reduce the shipping cost per unit. Now I am paying more in shipping costs than for the product.

I recieved one bottle out of two is broken. Product was SOLGAR Male Multiple.

I wasn’t able to apply the welcome discount, and I don’t understand why. It was quite frustrating because it kept telling me to increase the order value. I increased it to 3 items and the welcome discount still didn’t apply. In the end, I bought 2 items and almost abandoned the purchase because the discount wasn’t being applied. How are you going to resolve this? Will you honor it for my next order?

Instead of 2 one liter bottles i have received three bottles of 0,5 liter. I dislike this in a high degree, and i will ask you to send me the missing half liter. I payed for two liter 24.5€ and i received. 1.5 l

I reported a missing product on Friday and still haven’t received any reply or confirmation from this company. The lack of communication is shocking.

I’ve chased multiple times and been completely ignored. At this point, I’ve had no choice but to open a PayPal dispute because this feels like I’m being messed around.

Very disappointing service — I would not recommend based on this experience.

All worked fine, from ordering all the way to delivery. Perfekt.

Easy to tracking the delivery and be arrived at the destination one day earlier! Nice

The product I ordered has never arrived. I have written twice claiming it and a have not received any answer from you

Delay in delivery, it was very important to us that the product was delivered on time as it is crucial that the person using the product has continuity in taking the pill, now we have to wait and possibly experiment side effects due to delay. Unacceptable.

No good service a tall I didn’t receive my medicine and I lost my money no body you can speak or resolve your problem

Ordering was easy and so was making payment. The delivery, although not Amazon fast, was quite acceptable.

Really good pharmacy, delivered quickly.

We have six products missing. The communication from them after reporting the issue was very poor.
I would not trust them again.

this is the second time that I cannot pick up my package at the citypack located at the post office because I have not received the 8 digit code???
my order number 8vslm and post code PW7SPQ0700057330103710Y.
this will be the last time I order through your company

Delivery always seems slow! Expect 2 weeks at least for delivery to Ireland from Spain. Was much quicker some years ago, don't know why but service from Promofarma is really bad and the total lack of response to emails is scandalous. I use Promofarma as I can't get Blefarix eye wipes in Ireland, that's the only reason I put up with this lack of proper customer service.
The reply below from Promofarma is generic and I have not received any private message so please get your act together. I have received a request in Trust Pilot to forward further details with order number etc which I have done. Why haven't you replied to my emails Promofarma? I eventually received my order but with this standard of service I don't think I will order again as it's not worth the hassle.