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Springhill Water Services Reviews 

724
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and professional service provided by the company. The staff, including engineers and office personnel, are frequently highlighted for being helpful, supportive, knowledgeable, and friendly. People appreciate their efficient and professional approach to resolving issues. Reviewers often commend the prompt response times, especially during emergencies, ensuring quick resolution of problems. Many also note the company's commitment to going above and beyond, providing thorough explanations and maintaining tidiness. Their reliability and consistent support instill confidence in customers.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the promptness and efficiency of... See more

Customer service

Customers had positive experiences with customer service, often describing the staff as helpful, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing team! Husband seriously ill & water failed. The company rallied round dropped everything to help sort out the problem. They came on numerous times & are still keeping "an eye" on the situati... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from a company who pulled out all the stops in my hour of need. Water supply blocked & husband in ICU very seriously ill. Team members sorted out the problem & came back to check i... See more

Company replied

Rated 5 out of 5 stars

Had a problem with the pump continually cutting out by emptying the outside collection tank, before the steam could refill it because of slow flow rate. Engineer turned out a sorted the problem by... See more

Company replied

Rated 5 out of 5 stars

We got a really comprehensive water report on the private water supply in the house we were buying. This gave us the information we needed to withdraw our offer and saved us a massive amount of money... See more

Company replied


Company details

  1. #8 of 26 best companies in Water Filter Supplier
  2. #3 of 12 best companies in Water Pump Supplier
  3. #5 of 15 best companies in Water Purification Company
  4. #6 of 18 best companies in Water softening equipment supplier
  5. #3 of 5 best companies in Water Testing Laboratory
  6. #4 of 12 best companies in Water treatment supplier

Written by the company

We supply, install, and maintain water filtration systems across the North of England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

724 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(724)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality Service

Running a private water supply is not cheap but I really appreciate the quality of service Springhill has given me over the last 10 years. Although we live over 90 miles from their base I have met many of their employees and everyone has been friendly and most importantly professional. They have provided excellent service when originally providing the filtration equipment then on subsequent annual services.

6 July 2026
Rated 2 out of 5 stars

Pointless and waste of time

My email was very specific with what we wanted and the history of our well. First appt was cancelled on the morning due to illness of the chap coming to see us so we had to rearrange and the actual visit they turned up without the tools to check the water down the well so we all stood there talking about it and nothing happening. That was now 2 days off of work and a waste of time. It’s been 2 weeks now and not heard a thing about returning other than emails asking to leave a review based on our experience, so here it is. A pointless exercise and waste of time.

25 June 2026
Rated 5 out of 5 stars

Springhill Water Services

Springhill have maintained our water system for 21 years , Mathew and his staff are professional, knowledgeable and supportive. They have attended to breakdowns with speed even in the depths of winter . I am grateful we found them in 2005 .

9 June 2026
Rated 4 out of 5 stars

Would have being 5 if you'd have come…

Would have being 5 if you'd have come out on the Sunday when I rang with the problem

1 June 2026
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Happy to recommend …

The administrator was helpful and arranged for engineers to attend the same day ……both were knowledgeable and friendly. They fixed the problem and had us back up and running with water from our borehole.

29 May 2026
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Tidy speedy and efficient

Tidy speedy and efficient

29 May 2026
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

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