Printful Reviews 

Awful customer service. If everything goes smoothly then I suppose it would be an ok service/product. If you have to reach out to them for anything don't expect to speak with any actual human being. They use poorly concealed AI for every single customer service interaction, from chat to email responses, to feedback form responses. Every single communication I have had with multiple "people" has been a templated AI chat response. It's so bad. Even after I have called it out and explicitly requested to speak with a human representative. Impossible to get to any kind of issue resolution or actual service.

If any human from printful reads this and wants to reach out to me directly via phone you people have my number. Do NOT reach out with another AI agent.

Very easy to use

Can we get a tiktok commission cost added when adding our products thanks!

great experience with printful . thank you

Easy to learn and use, plus this team wants you to succeed now that is a winning combo.

We trusted this company with a large order of tee shirts with two basic prints. Out of 113 tee shirts all 113 were printed misaligned, different color inks, random placements of prints, and working with support has been circles.

DO NOT USE THIS COMPANY! Go to DTLA or another because Printful cannot get one basic tee shirts straight. It was clear there is not quality control before these are sent.

So, I made several posts of how bad Printful's customer service is. I just want to post one more thing, regarding the botched delivery by Amazon.

Tonight, I walked into my building and in the lobby was a package. I looked at the package and WHOLAA!!! It was the Polo Shirt I ordered from Standard Union, which I wanted to test the quality!

Theres like 30 different buildings surrounding my building, since the shirt wasn't in my building it had to be in one of the surrounding buildings. Luckily, a good neighbor saw it and returned it to the correct address!

I opened up the package, looked at the Polo shirt and I was truly satisfied with the quality of the shirt! I think it's good enough that if customers buy it, they will be satisfied and it could help me generate some sales!!

So, I give Printful some points on the quality, I respect them for that!

However, the Amazon situation is not good at all and the customer service behind it, whether it be Amazon or Printful is not good. I am not here to bash on Printful or Amazon, but when Amazon fails to deliver to the correct address and I as the store owner communicates to Amazon and Printul about the situation, and both of them act like they can't resolve the issue, the problem needs to be addressed because if it doesn't it will just continue and in the end the store owner or the customer will bear the cost. So, instead of keeping quiet, I am letting everyone know - this situation should be fixed and, in this case, Amazon supposed to bear the cost!!! What is fair is fair!! Amazon makes billions, they shouldn't be cheapskates!!

So, on one side Printful did good with the quality of the shirt but on the other side, regarding, customer service and abilities to handle botched deliveries they need to improve!! I give them 3 stars.

So, I just received an email from Printful, stating that they can’t communicate with Amazon so they told me I should communicate with Amazon.

I communicated with Amazon the day before and they told me to communicate with Printful.

All this is in regard to Amazon delivering a package to the wrong address.

Somehow, neither one of them is able to resolve this issue even though they know the order number and tracking number and all the shipping information is in their database!

Amazon makes billions and Printful makes millions but it’s clear they are cheap, greedy and don’t care about store owners or customers.

In the end I the store owner had to bear the cost for a delivery that got sent to wrong address! Either the store owner or customer will bear the cost!

This was a delivery to me because I wanted to test the quality of the clothes!

PRINTFUL YOUR CUSTOMER SERVICE AFTER SALES IS SHOCKING!!!
My package was lost in the post, I have been chasing this with Royal Mail since the 7th August and Printful have NOT been helpful in this situation. I have been asked by Printful to provided evidence from Royal Mail via email, which I have done. This photographic evidence, supplied by Royal Mail CLEARLY shows that my package was NOT delivered to my home address. I was then asked to supply written evidence from Royal Mail, which I have done. I sent a written apology that Royal Mail supplied, which states that my package was misdelivered and a guarantee that this should have not happened.
AT THIS POINT NO ONE AT PRINTFUL IS EVEN LISTENING TO ME AND I AM SO FRUSTRATED WITH THIS ISSUE.
Printful has responded by saying:

"I checked the tracking for order, and I can see that the package was marked as delivered on August 7. The carrier also provided a delivery photo as proof that it was successfully delivered. (THE PHOTO SUPPLIED BY ROYAL MAIL IS PROOF OF MISDELIVERY)
I completely understand how frustrating this must be, especially after waiting nearly a month. However, if the carrier marks a package as “Delivered,” we unfortunately have no way to verify the claim that it wasn’t received. Because of this, we’re unable to cover the cost of reshipping or refunding the order. (THE CARRIER - ROYAL MAIL HAVE SENT PROOF OF MISDELIVERY)

I recommend checking around the property and with neighbors, household members, or anyone who may have accepted the package. You can also contact SF International, the last-mile carrier, directly, as they may be able to provide more detailed information about where and how the package was delivered.
You can also check What If The Tracking Says “Delivered,” But My Customer Didn’t Get The Package? (I HAVE DONE ALL OF THIS) for more information.
I hope this helps! Let us know if you need further assistance.
Best Regards,
..... ......
Customer Support Specialist | Printful
Updates and Fulfillment Times | Help Center"

(Royal Mail's protocol - (Printful as the sender and I am the recipient)
If you’re the recipient:
Please contact the sender. They will contact us to enquire on your behalf.

If you’re the sender:
If the item was posted in the UK, please contact us.
If the item was posted from another country to the UK, you need to contact that country’s postal authority. They can enquire on your behalf.)

DESPITE ROYAL MAIL PROTOCOL, I HAVE DONE ALL OF THE INVESTIGATION INTO MY LOST PACKAGE WITHOUT ASSISTANCE FROM PRINTFUL! I WANT A FULL REFUND!

Very easy to use, a lot of products to choose from to create personalized merchandise. Loved it!

I’ve had ongoing issues with both product quality and customer service. I’ve received shirts with holes, misprinted items where the artwork was placed incorrectly, and products that arrived broken.
What makes these problems significantly worse is how inconsistently they’re handled. When I report an issue, I specifically ask for a reprint rather than a refund because I still need to fulfill my customer’s order. About half the time that request is followed, and the other half someone simply does something different. A refund doesn’t solve the problem when I still need the actual product for my customer.
The customer service system is also incredibly frustrating. Every interaction seems to put you in contact with a new person who has little or no knowledge of what the previous representative did, so you end up repeatedly explaining the same issue. Trying to reach someone in management who can actually address an ongoing problem is even more difficult.
I place a significant number of orders every month, so these aren’t occasional transactions. They receive a lot of business from me, and I need a level of quality control and customer service that I can actually rely on. Mistakes happen, but inconsistent resolutions, poor communication between representatives, and difficulty escalating problems make those mistakes much more disruptive to my business than they need to be.

The support from the team to resolve issues with my designs, shopping carts, etc., was fast, and efficient.
I still haven't used the t-shirts and seen how they keep after a few washes. Maybe i will add that later if meaningful.
But great service!

Fantastic! Prompt service and Great Products!
I love the interface for my art-to-go, which becomes the products I choose to create!
I would recommend this to everyone!

There is a great help. It is easy to use.

Very quickdone, satisfied with integration

great customer service quick response. products created a really high quality

It just works well. Shipping is better than the other brands I've seen so far.