PrintAbout Reviews 

Fast delivery, perfect condition, works excellent, super satisfied.

I had a pronlem with my discount code and it was resolved very quickly, even though it was Sunday. The following day I had a follow-up message from the customer service department. Very professional and efficient. Thank you.

J’ai commandé une imprimante Canon I-SENSYS LBP633Cdw chez PrintAbout, reçue le 29/10/2025. Dès le 30/10/2025, j’ai exercé mon droit de rétractation en envoyant le formulaire officiel européen, car l’imprimante affichait constamment des erreurs de bourrage papier, même si aucun papier n’était coincé. Canon a confirmé que l’imprimante était défectueuse.

PrintAbout fournit un label de retour gratuit, mais leur politique est absurde : ils s’attendent à ce que le consommateur inspecte le produit dans l’emballage et décide qu’il fonctionne sans pouvoir le tester réellement, et si le produit ne fonctionne pas correctement après cette inspection, c’est votre problème. Ils tentent également d’appliquer une dépréciation illégale, même si j’ai imprimé seulement quelques feuilles, bien en dessous des 200 impressions mentionnées.

Selon le droit européen (Directive 2011/83/UE), j’avais un délai légal de 14 jours pour exercer mon droit de rétractation et exiger un remboursement intégral, même après avoir testé le produit pour vérifier son fonctionnement. Toute tentative de réduire ou refuser le remboursement pour usage normal est illégale et abusive.

Le service client est poli mais lent et confus, et il faut insister pour faire respecter ses droits.

Avertissement : n’achetez pas chez PrintAbout si vous voulez que vos droits européens soient respectés.

🇬🇧 English version

Title: Impossible return due to absurd policy – Illegal depreciation

I ordered a Canon I-SENSYS LBP633Cdw from PrintAbout, received on 29/10/2025. On 30/10/2025, I exercised my EU withdrawal right by submitting the official form, because the printer repeatedly showed paper jam errors, even though no paper was stuck. Canon confirmed the printer was defective.

PrintAbout provides a free return label, but their policy is absurd: they expect consumers to inspect the product in the box and decide it works without actually testing it, and if it does not function properly after this “inspection,” it’s your problem. They also attempt to apply illegal depreciation, even though I printed only a few sheets, far below the 200-print threshold.

Under EU law (Directive 2011/83/EU), I had a 14-day legal window to exercise my withdrawal right and demand a full refund, even after testing the product to verify functionality. Any attempt to reduce or deny the refund for normal use or testing is illegal and abusive.

Customer service is polite but slow and confusing, and you must insist to enforce your rights.

Warning: do not buy from PrintAbout if you expect your EU rights to be respected.

Great service, I trully recommend the Customer Service Support team.

I bought a Canon printer at PrintAbout and it was delivered on 08.10.2024. I installed everything properly and found out that the printer can't print or copy properly. I've connected with Canon Support team. Four hours of chatting, live video call, checking drivers, installation, settings and than come to the point that printer, that was delivered is defective. I've connected PrintAbout Clients Support and they still didn't reply. It was such a waste of time, because all in all it took me 7 hours, to wait for a reply of Canon Support, double check everything and installing. Horrible experience for ~320€. If you want the same please have a deal with PrintAbout. What i also would like to add it that PrintAbout makes the return process complicated, because all forms that are obligatory are in Dutch, no matter if you ordered for Germany. If you contact PrintAbout support, they will answer you also in Dutch, same as the response of PrintAbout on my review.

Super Efficient: order > order confirmation > tracking info > next day delivery.
Exactly what I needed. Thanks!

Ordered 2 times ink cartridges, quick delivery, no issues. Ordered on Sunday, delivered Monday morning.

My HP scanner/printer crashed due to the use of private label cartridges. I asked for a solution and then I had to make all kinds of changes to my computer. I obviously did not try that because of the risk of not burdening the new, recently replaced scanner/printer with the same problem. That's why I asked about possible return of cartridges. At first I had to forward a photo of my screen indicating the failure. You cannot retrieve that photo if the printer caused the program to crash. Due to the back and forth emails, the return period for cartridges under warranty has of course expired and unopened cartridges are refused to be taken back. Talk about service and goodwill!

Easy to order, products received are what I had ordered, less expensive for the same product than elsewhere, quick delivery

This company denies the right of withdrawal that any EU consumers is entitled to for a purchase on Internet. They do their best not to reimburse you. To be avoided.

amendment after 17th march answer: They keep talking about warranty whereas i want a withdraw. I stop commenting because it's just a waste of time. do not buy anything from them.

I always purchased manufacturer-branded toner cartridges for my printer, including some from Printabout.be. This company is good at upselling their own branded cartridges, talks about a full guarantee, offers free shipping and throws in free gifts. Eventually I relent and give them a try. I buy several at once, and a couple of them seem to work fine. However, one of them was defective in some way and has leaked toner all over the internals of my printer, including across at least one of their other own-branded cartridges and its associated drum unit. My printer now won't print, suggests there's an issue with the drum and asks me to resolve it. I contact the company, send them clear images of the problem, and their response was that I should print 30 of their test pages to help them understand. Except that my printer won't print because of what their cartridge has done. Their suggestion is to replace the faulty cartridge(s) to see what happens. This would cost about €100 - if I buy their house brand - and seems very much like throwing good money after bad. I now have a broken printer, at least €200 worth of toner that is now useless, a defective cartridge worth around €50, and they want me to spend another €100 on the off chance it may resolve whatever went wrong. Who in their right mind would do that? Their guarantee is seemingly worthless, because if I did go ahead and spend another €100, but that doesn't resolve the issue, they'll still only offer to refund the cost of the defective cartridge. Lesson learned. The hard way.

Edit following retailer's response: My wife has contacted you twice, and you have replied twice. The above is a true and correct summary of that contact.

Edit following retailer's edit: How many complaints do you get? How many have you dealt with over the last two days? Speaks volumes. I'm not leaving a review to leverage a better response from you, the time for you to help was when my wife contacted you. Your response was absurd, hence my review.

I have ordered a printer Friday at around 14:00. I have not yet received the order 3 days after.
The customer support does not want to give any compensation. Even for the delivery transport, they don't want to reimburse (it's normal to be reimbursed for the shipping cost because the condition were not respected (the delivery was not the next day and not the next next day).

04.10.2022 Update to your answer PrintAbout: Yes I have received today the printer (3 days after the normal delivery date). A compensation is a minimum to give to the customer for this issue. Because it's not me who was responsible for this delay. I expected to have the printer the next day (I have done my order at 14:00). Due to this delay, it has generated problem on my side during several days.

In your shop the customer pays the shipment --> the shipment had to be reimbursed because the delivery for the next day was not respected!!

(Just see the historic of your others reviewers, a lot of your customer where in the same situation --> You are not a serious shop).

The ink cartridge is good and original 👌

Snelle service, perfect product

Excellent product. I highly recomend it.